-
February 2024 by DeAngela Norris
Customer service amazing... answered all questions with courtesy and patience...would recommend this location to anyone especially working with Elliot C..???
-
January 2024 by Camille Woods
The employees are excellent
-
January 2024 by K D.
Don't even think about going to another Metro store!! The STAFF ARE what make this store PHENOMENAL... besides it being right on the trolley route. It's the staff that make the vibe here FUN! They work ridiculously to get you the best deal researching everything before proceeding with you and mind. They are just the right amount of personable, sharing riveting stories while you wait--which is way faster than the other stores. They make you feel like you have a family member who works for Metro: giving you the best deal! THEY CARE & IT SHOWS!! Christian was so patient when my phone went black screen and had to deal with my children getting sick before coming in and buying a new phone having given me all the research and spending a lot of time with me before I made my purchase a different day. Even came back in for me, after clocking out! Gabriel, the manager, was so professional, educated, and empathetic to my particular situation. He even informed me that my phone that blacked out is under warranty and would only cost $25. He absolutely did not have to do that, saving $$money!Christian & Gabriel worked like customer service agents back in the '90s, when customer service was awesome! They really did not have to care so much about me and my kids but they took such time out of their own schedules even past closing to get everything right with my account adding a third line and getting me the best deal with the additional phone. They worked within my minimal budget and sick kids in attendance to get it done! I watched as Gabriel educated a foreigner as to the best way to save money not trying to push a sale when most would have. I cannot rave enough about all the staff here and their care for customers, truly caring about customers and their unique human conditions!! They even treat the indigent population that surrounds their store with respect & empathy. Heck I'm ready to vote for the 2 for Pres & VP in 2024... YOU WILL LOVE THIS STORE. Go!
-
January 2024 by Nick Lucero
My wife and I really like this store and only really go to this store cuz of one of the employees there named Gabriel who got us the best deal on our phones he is always Professional and takes his time to try to get u the best plan to fit your budget to tel u you the truth we would not go to this store if he would not have been so hopeful so shout out to Gabriel for helping my wife and I we are really happy with our new phones and our plan thank you so much big dog
-
January 2024 by Tanya Carbajal
This place used to be nice. The staff and managers knew us by name because we’ve been customers for years. Now it’s people I don’t know and they are rude. I would not recommend this location
-
January 2024 by Julian Nelson
Very attentive and compassionate service ideal place to get it done wether it he your 1st time or u r a veteran. Thnx metro @city
-
December 2023 by Dezirae Kennedy
Elliot and Gabriel gave excellent customer service and were very acknowledable and very friendly
-
December 2023 by Jean Francois
Jordan was a great help!! Everyone at this location is awesome.
-
December 2023 by Marchelle Minafee
This store has a lot of product and the employees know their inventory & will recommend a great deal. Just wait your turn.
-
November 2023 by Onyx_Wolf
The service here is amazing. Elliot was very helpful with everything we needed. Elliot was also very knowledgeable with the phones and the phone plan.
-
November 2023 by Junior Ichihara
Just had an amazing experience at this location on Eleventh st! Krystelyn was very professional and knowledgeable about all the products they provide. Elliot provided info on certain plans and coverages as well!If you want a pain free experience and a friendly smile..come check out this location and see these 2….top notch service!!!!!! Mahalo folks!
-
November 2023 by Mawmaw Hunter WA
Jordan is great he had a lot of patience with me this is one of the busiest store but the people in here are extremely kind and helpful
-
October 2023 by Randle Tommy
Came to do IMEI swap something happened and I couldn't get service I went to this store and the store manager Gabriel was very kind and respectful he helped me get my phone back on and lowered my bill you want great service with good customer service come here ask for Gabriel
-
October 2023 by Precious Wash
I love the metro here the employees are very helpful kind and considerate, they truly care about the ppl needs and concerns
-
August 2023 by Rizwan Shahid
Eva and Gabriel exhibit exceptional qualities of being highly supportive and kind individuals. They swiftly addressed all the challenges I encountered and went above and beyond to provide assistance. The interaction felt akin to engaging with close friends due to their remarkable approach. I really endorse this Metro by T-Mobile branch for their outstanding service.
