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September 2023 by Maria Del Carmen Schaffner Espinoza
The young man who helped me, Jobani, was very professional and an excellent person, and had a lot of patience.
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September 2023 by Ricardo Mendez
Excellent customer service from Canelo
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June 2023 by Anna Morales
Benjamin!!!. Is the man good costumer service!!!..He was so polite and helpful.. with everything we needed...on E street Metro by Denny's and E Street Close to 3rd...
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March 2023 by Sara Estrada
I came into MetroPCS to add a line and Giovanny the MetroPCS employee informed me that my ACP discount was removed. Giovanni was the MetroPCS employee that helped me get my ACP discount back on my account. I didn't know that it was removed. I also got a free Samsung tablet for adding a line. Giovanny's customer service is AWESOME. He didn't have to let me know that the ACP discount was removed & he didn't have to help me get it back on my account. Giovanny needs to be EMPLOYEE OF THE MONTH FOR HIS AWESOME CUSTOMER SERVICE. THANKS GIOVANNY!!! ?
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September 2022 by Otto Torres
Excellent
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September 2021 by Jorge Lopez
Very good service from manager jobani. He helped me with my phone to recover my contacts and photos that were very important to me.
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August 2021 by Alana Granillo
Horrible costumer service . i called wanting to ask a question regarding my plan & mid explaining my situation i get hung up on ... If she doesn't understand english i would have been more than happy to explain myself in Spanish .. I try calling back and now my calls are getting ignored . SO IRRITATING
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September 2020 by Virginia Moscoso
Every time I arrive they take great care of me! Kevin always looks out for me and checks to make sure everything is okay before I leave!
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September 2020 by De Me
Other Metro could not help my wife with her phone but this Metro helped her . Thank You for having good customer service ...
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September 2020 by Karla Vargas
Is expensive
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November 2019 by Derel Meadows
Other Metro could not help my wife with her phone but this Metro helped her . Thank You for having good customer service ...
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October 2019 by Christian D.
I have had several bad experiences with Metro since I have had them as my carrier. Every time I wanted to "upgrade" my plan I have nothing but problems. More specifically, I have been straight lied to about my plan, cost and service. On more than one occasion. So much so that I dread dealing with them altogether. I am extremely disappointed with the blatant dishonesty. I recently had to get a new phone and was told my plan would stay the same. However, they changed my number and I cannot go back to my old number unless I pay $60.00 more, My rating is for the store, not the service. I went in specifically for a new iPhone. Genesis tried to push a new number on me that would allegedly drop my bill by a significant amount while giving me a car hotspot and Bluetooth speaker, while giving no specifics on details. I declined the sketchy offer and specified i only wanted the iPhone, no items, no Bluetooth and no insurance, just the iPhone!!! She then deceitfully offered me to buy a used iPhone from her outside the store away from the cameras! This store is near the border establishment and obviously prey. I urge all to not give this store business. They are deceitful and shady. Go to best buy. If you have been taken advantage of report them to the better business bureau so we can get these crooks black listed. I just wanted the iPhone not the bluetooth speaker. Stay away unless you want to be manipulated into a new number.
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September 2019 by Alejandro Jimenez
Margarita gives the best quality of service, very friendly
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September 2019 by Mariana G. Hernández
Magarita helped me with my problem and I was very happy with her.
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September 2019 by Manuel Ayala
They treated me very well, Genesis was very kind, thank you
