-
January 2024 by Valentina Ramirez
100% Recommend. They make you feel very comfortable & very easy to talk to. Of course they’re salesmen but not pushy, very informative.Willing to work with you & make the financing part super easy. 0% interest at 24 months payment super reasonable.Thank you guys for the great conversation.
-
January 2024 by Naomi Hansen
Ivan was very helpful and was are to help me with ease. He was very knowledgeable and I liked his style. Not salesy at all and just felt like two friends chatting about mattresses and pillows. He gave me tips about warranties and I was on my way with everything I needed very quickly thanks to his help. Loved the selection at this store also…. The best of the best mattresses.
-
January 2024 by Janis L.
Great customer service & great options. Jennifer helped us find a mattress perfect for both of us and went above and beyond to get it day-of. Cannot wait for our first night of real sleep in months, after our previous mattress being faaaar past its expiration. Thanks so much, Jennifer! You rock!
-
January 2024 by Feven S.
My mother had the pleasure of being assisted by Ivan today. She shared how kind he was and provided excellent customer service. Thank you Ivan for making her purchase a smooth process !
-
December 2023 by Angie K.
Will was extremely patient with me and knowledgeable about the different mattresses at Mattress Firm. Having used a different brand for the last 15 years, I was hesitant to try something new. So it was nice to have someone like Will have me experience all the different mattress brands based on my comfort level, and not being pushy about it. He was so good at explaining all features and also the differences with the competition’s, I went back to see him a week later with my husband to purchase our new mattress at the store. Also, he was able to get out mattress delivered pretty quickly. So thankful for the overall experience!
-
December 2023 by VI & Bars
I had a great experience with this company, from their diverse product choices to their exceptional customer service. Whether interacting through their website or visiting the store, communication was enjoyable and positive. I appreciate a company and customer representatives who are dedicated to helping people and fostering a positive experience. It's reassuring to encounter a commitment to customer satisfaction. I'm completely satisfied with my purchase and overall experience.
-
November 2023 by Jared Kovacs
I will upfront state that I came into this store with low expectations and with a defensive stance. I did not want to be approached and preyed on with high-pressure tactics, and just wanted to explore options and browse without being bothered. When my partner and I walked in, we were acknowledged from afar with a friendly hello, and to let them know if we had any questions.We felt very comfortable walking around and trying out the mattresses, without feeling watched and waiting to be pounced on. When we were ready, we looked over and asked a few questions, and Tommy stepped up to help us. He was very informed, gave us great recommendations based on what we were looking for, and explained all of our options with regards to current discounts and financing. Tommy was so helpful and assisted us in making one of the most important decisions that affect your sleep, health, and well-being.The customer service we received was exceptional, and made us feel very confident and satisfied with our decision. We cannot wait to get our new base and mattress! Big kudos to Tommy, he is amazing ⭐- Jared and Miguel
-
November 2023 by MysticalMar Readings
Sales Representatives Patty helped me to pick out the perfect mattress! She was very attentive in helping me pick out which mattress would be best for me & was very thorough in explaining the benefits & features of each mattress I tried out. I am satisfied with the customer service while being there & with the mattress I ended up getting.
-
November 2023 by J E
I've seen other reviews about how aggressive the staff is, and I had the same experience. This wasn't actually the first bad experience I had there. Tommy immediately hounded me as soon as I walked in even though I told him I wanted to browse the store at my own pace. He told me there was a "process" on trying out mattresses that I needed to follow. I asked him to let me just try out the mattresses, and then he proceeded to kick me out of the store, insulting me on my way out. Even the other clerk working started harassing me as well. I went to the other mattress firm down the street and bought the mattress I was interested in.
-
November 2023 by Cassie Wolff
Stephan at Mattress Firm Mission Valley exceeded my expectations with helping me find the perfect mattress. The sleep questionnaire was so helpful in discovering my sleep needs. I felt well cared for in the best way! I highly recommend this place! They took the time to make me feel like a Queen.
-
November 2023 by Mimi Mendoza
We had an amazing experience at mattress firm in Mission Valley. We had the privilege of being helped by Patty and her team. I can’t say enough wonderful things about our experience from being educated on the differences of mattresses and their benefits, to being fitted for pillows. We greatly appreciate Patty’s expertise and knowledge. I would highly recommend the mission valley mattress firm crew to help you make a life changing investment.
-
November 2023 by Heather N.
Buyer beware. Don't buy the "10year warranty" or any warranty from this place. The warranty's are a scam. A few years back, we spent thousands on a king bed set up with dual bases that recline/sit up, bed light/outlets attached to base. At the time, we had no idea we were being sold "and older model" of the bases. We were told it was "a great model and one of the newer versions." At the time of delivery, the company had to bring THREE different set-ups as the first 2 didn't work. That was my cue to tell them I wanted my money back and wanted to shop elsewhere, I'd the first 2 don't work, obviously this is a poor product. At that time the sales person swindled me into a 10 year warranty to make it right and avoid the failed sale. Fast forward to a few years later, out of nowhere the bases shorted and stopped communicating with each other. The warranty people that mattress firm hires, is a scam. They told us that they will not repair, replace or credit the bases. The warranty people are incompetent and unable to address or fix basic issues. My husband spend nine hours over a few weeks going back and forth with the warranty company. Now we have a bed that doesn't work despite being well within the warranty. Mattress Firm said "bummer, but I'll sell you new bases" it's comical. Poor (non existent) customer service, swindling, lies and deceit is what you will get at Matress Firm. Shop elsewhere and don't get sucked into the "warranty." If something goes wrong with a product you purchase from here, they will do nothing. I'll be sure to tell everyone I know about our awful experience. Bad news of poor business practice travels fast.
-
November 2023 by Courtney Parsons
My husband and I came in just to get an idea of what we kind of mattress we were going to order next month. Our salesman, Ivan, was extremely helpful and blew away all expectations that we had. He was very knowledgeable about what is held in stock, pricing, and delivery. He also was able to help us find our best match based on our needs (sleep positions, temperature, etc.) Ivan helped us find a mattress we love, got us an amazing discount, and even arranged to have it kept in storage until we complete our move. I can’t recommend this location and specifically Ivan enough!
-
November 2023 by Van Ethan Levy, they
I want to thank you Ivan, for making above and beyond accommodations to make it safer for me to find a mattress that meets my needs.I appreciate you following through with your promises. Thank you for taking the time to listen to what I needed and asking follow up and additional questions to help me better identify which mattress is going to be best for my needs.Thank you for your flexibility and willingness to adapt and shift even where we had conversations to support my medical needs.I highly recommend purchasing your mattress at this location and/or working with Ivan specifically.He asked me questions about how I sleep, temperature, how often I wake up, and so much more to help me better understand what I need from a mattress. He provided me with indepth education about mattresses sizes, importance of a lumbar bar, how flipping mattress can be more harmful depending on the mattress and especially with new models. He taught me about box frames and mattress frames and that the difference between a kind and a CA king is width versus length.I am excited to explore which mattress will be the best fit for my needs and I hope you all do to.
-
November 2023 by cristina bracewell
BEST MATTRESS EXPERIENCE OF MY LIFE!!!! We walked in on a Wednesday evening and had the pleasure of being greeted by Ivan. He was so patient and informative and knew exactly how to help us. He was the mattress mind reader we never knew existed!! A fairy god father of sleep haha. Ivan knew exactly what we wanted. I mentioned one thing about how I sleep and he gave me the pillow of my dreams. He then lead us into finding the perfect fit mattress. To think that was it, he even saved us so much money with some discounts and price matching. So so excited to go to sleep. Thank you IVAN!
