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December 2023 by Giulio Vitale
Smooth and attentive experience purchasing a mattress from Fenton Pkwy Mattress Firm:) Brian assisted me and the process couldn’t have been more simple. Once I chose my mattress, Brian had my order placed in under 5 minutes and made sure I was getting the best promotional deal they were offering at the moment. My experience was great, definitely would recommend this location if you’re shopping through Mattress Firm and are looking for prime customer service!
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November 2023 by Monica Restrepo
If you’re looking for a new mattress, def recommend Mattress firm. We walked into the location at Fenton parkway on Black Friday and were not disappointed!Jennifer was our sleep expert rep and she was super informative, friendly, overall amazing. We walked in there with an idea of what we wanted and had a lot of questions. She was so patient, answered all of our questions and gave us the best mattress shopping experience. We were there for less than hour and our mattress will be delivered tmw! Amazing!If we could buy more mattresses, we would lol.Thanks Jennifer!
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November 2023 by Patrick McDarby
It couldn’t have been better. Brian was so helpful and thorough in explaining all the features and usability of the adjustable bed. He also explained the pricing to the extent where there was no questions left.
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November 2023 by Xiomara Lee
Jennifer was a GEM!From the second I walked in I was greeted warmly and Jennifer made her way right over to me.She asked me what brought me in and I let her know I was looking for a replacement mattress for my guest bedroom but I wasn’t trying to spend an arm and a leg or buy something bottom of the barrel. She asked me lots of helpful questions and found me 3 perfect examples that had a little bit of everything I wanted.I made my choice pretty quickly and never once did she try to push me to a fancier option or a mattress base that folds you into an origami.She showed me 3 excellent well priced options all within my budget and even though I’ve never bought a mattress cover before, I decided to do so today because Jennifer was just so dang nice.Everything from start to finish was easy breezy and that’s how I like to do business.Thanks again Jennifer for all your expert help!
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November 2023 by Anthony
What an amazing experience! I worked with Jennifer (WHO IS AMAZING!) and found the mattress that I loved. She told me about their deep discounts on returned mattresses and then looked for a month everyday at their warehouse to see if the one I wanted would come in stock and it did and she arranged everything! Wow! I highly recommend working with her when you go into the store!
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November 2023 by Tri Tran
Mattress firm was great! Brian was very helpful and showed me everything I asked for. He was even able to not only match but beat other stores. He was not pushy at all and now we have a new king size bed!
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November 2023 by Lara Karmazin
Brian was very helpful and efficient. He helped me stay in budget and also found us the perfect mattress for our teenager. I prefer sales associates who answer your questions directly without extra nonsense or constantly trying to sell you up. Thank you Brian!
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November 2023 by Michelle Nguyen
This was my first time looking for a mattress of my own and it was a great experience! The person that helped me was patient and informative. They answered all my questions and made the process very simple. I’m very happy with my new mattress from them.
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September 2023 by Sierra Hegle
Came in with my partner as first time mattress shoppers and not quite sure what we were looking for yet. Monica took time to ask us questions about our preferences and showed us several mattresses within our budget. Monica was so patient and accommodating with us as we asked many questions, and it also helped that she had a great sense of humor and made the entire process fun. We ordered our mattress that day and believe we landed an excellent deal. Very satisfied with our experience at Mattress Firm!
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September 2023 by Daniela K.
Our consultant, Patty, was excellent. She made our purchase a breeze. She walked us through all the options of Tempur-Pedic mattresses, bases, advised us on features we didn't even know we would care about. She offered financing and even checked out outlet availability and pricing for us. We are still waiting for our bed, but we know they fully back deliver and product quality, so I am not concerned. Thank you for all your help, Patty! Customer experience at its finest.
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August 2023 by Charlie B
Monica was awesome! She was super friendly, guided us thru the warranty process of our old mattress, and helped get us the mattress we wanted and needed! Brian, the store manager was super nice and helpful as well. No pressure at all. We felt comfortable and at ease. Highly recommended this location and business!!
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August 2023 by Alexis Louie
Jennifer, the mattress expert, was extremely helpful and kind. She didn’t try to upsell us and wasn’t pushy. We were able to choose a mattress very quickly. Couldn’t ask for better service!
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July 2023 by Theo Andrews
Fantastic customer service! Was immediately greeted with a warm welcome and asked if I needed any help (I definitely did). It was my first time purchasing a mattress and thanks to Brian, I was able to find the one for me. Thank you, Brian!!
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June 2023 by Linda Wong
Adam at the Fenton Parkway store was very knowledgeable and helpful in assessing mattress options. He wasn’t high pressured in the least. Though I am happy with my purchase, it’s good to know Mattress Firm has a “Love Your Mattress Guarantee” where you can give a mattress a 120 day trial and trade it in for another if totally unhappy. Looking forward to receiving my mattress tomorrow!
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June 2023 by Christy Brown
Juan was adorable! The store computer was being stubborn and not wanting to play nice and he was extremely apologetic for the 20 minutes that it took to get someone on the phone. My friend and I told him that not to worry and it wasn't his fault. I just bought a vintage twin bed and needed a new mattress. It went from "Would you have a problem picking this up at the Miramar warehouse?" to selling us the display mattress and knocking $30 off the price once the system was up and running. We happily strapped it to the roof rack on my car and home we went. Happy customer!
