-
November 2023 by Carly Janine Gutierrez
We walked in on Black Friday knowing we needed a new queen mattress but no idea what kind. Donna patiently showed us the differences in types and we tried several styles of mattress before deciding on a hybrid. Lucky us, they were able to deliver this model the next day and the arrival went smoothly. We've had one night of sleep and it is already everything we wanted. Thank you, Donna! Our entire experience was very easy and without pressure. Do recommend!
-
November 2023 by Dasom Lee
Donna was super helpful in helping me identify mattresses within my budget. Knowledgeable and kind. I highly recommend coming out to the store and try on the mattresses.
-
November 2023 by Julie Chang
I walked in and was greeted by David. We told him we weren’t happy with our bed that we bought online a few months ago. David pulled up our account and we explained our concerns. We had a bed in mind which was Purple. So we wanted to try and test them out at the local store. He gave us the best suggestions regarding that brand and the many others as well. I’m so happy we walked into this store and how David treated us. He went above and beyond to find what we were looking for and what fit our price range. I couldn’t thank him enough! Thanks again David for taking your time to help us choose the right bed.
-
November 2023 by merrie sasaki
Overall ReviewBuying a mattress from Mattress Makers is kind of like when you get serious about diamonds. You go to a specialized dealer vs the store at the mall and get better quality, at a better price. And so it is with MM.I waited 6 weeks to write my review to see how our new bed performed, so here we are.Buying ExperienceWe went to the Miramar store and Daniel was so helpful. He took the time to answer a ton of questions and educate us on the different materials and technology MM uses. I did a lot of research and the facts matched. He helped make recommendations and let us take our time trying beds.One thing for buyers to be aware of is the test mattresses in the showroom are well broken in and have been used for years, so they feel much softer and puffier than your new mattress will.We bought a Del Mar Med hybrid with a Silver level adjustable frame. It was a great price! Compared to National brands, I would have only been able to buy a high level mattress and box spring - no adjustable frame. I figure I saved about $1,000. 5-stars for their service and prices!DeliveryThe wait time was a couple weeks and was rescheduled once, but the team communicated well. The Delivery guys were wonderful. They set the bed up perfectly and worked with me while I hustled to do a bit of cleaning where the old bed was. They showed me the features of both the mattress, the bed frame, and remote. They hauled away our old frame and mattress, were clean, neat, and very kind/polite. 5-stars again!Bed PerformanceI was initially alarmed at how firm the mattress was. I called Daniel and he helped me check that the right mattress was delivered - it was. Daniel had told us in the store to take 30 days to get adjusted to the mattress, and he suggested that again before changing to a softer topper. But left the decision to me. With MM's guarantee, I decided to try it and it was good advice. The topper did indeed soften up. To get through the first couple weeks, adjusting the head and foot just a few clicks helps make the mattress a bit softer. It's also important to rotate the mattress head to foot once a week during this period. I admit my bad hip hurt a bit more during the adjustment period. But at 4 weeks, our mattress is really comfortable and getting more so - I keep saying how much I love it! It takes a bit of time, but we got to 5-stars. (One note is my old Simmons Black Diamond mattress was wonderfully comfortable the minute it arrived, but sagged and got a dip within a month that I had to suffer with for 8 years).Frame PerformanceI love the mechanics of the frame. They're quiet and smooth. Time will tell how long the motors will hold up - fingers crossed. The one thing I don't like is there's a lot of motion from the frame when 2 people are in bed. You feel every movement with the frame. Any time my husband turns or gets out of bed, I feel it. Things to consider are we have our bed on the highest leg combo, and are using the frame without any other bed frame/headboard, and it's standing on carpet. Luckily, my husband and I have opposite schedules and have to sleep separately. Plus, I'm too lazy to try and adjust the frame to dampen the movement. So, I'm giving the frame 4-stars.ConclusionOverall, I'm really really happy with the MM bed. I love that I can change the latex topper when I need to and it extends the life of the bed. I also love that the materials are healthier than National brands. If you're serious about your mattress, Mattress Makers is the place to checkout!
-
November 2023 by Alice Young
David was very helpful and friendly. I also spoke with Sandy the first day and she help me to decide on what I needed to do to make sure I purchased the correct highth for my issues. Thanks to both of them for their help.
-
October 2023 by Lou M.
Donna is awesome. Thank you for your detailed information and non aggressive sales style.
-
September 2023 by KC Levie
Donna was great, very informative, answered all my questions, worked with my needs. Sending a friend next week to look at mattresses.
-
September 2023 by Paola Vera
Excelente service! The staff was very friendly and knowledgeable. They helped me find the right mattress in no time!The one I wanted was out of stock so they also helpers me locate and reserve it at another store (Fenton) and it made it possible to have my mattress in the same day!No hassles, no problems, only results.Loved it!
-
September 2023 by Tajene Smith
My sales representative, Donna was truly great! She was knowledgeable of the products and very efficient. I left feeling satisfied with my purchase and knowing that I had 4 months to exchange my mattress if I didn’t like it for any reason. Thank you Donna! You made my first experience at Mattress Firm amazing.
-
September 2023 by cynthia mckeon
Friendly, helpful, took the time to explain about what I needed and had it on hand. I am definitely glad I stopped in there first. Would recommend to all.
-
September 2023 by Javier Fernandez
It was very nice pleasant atmosphere, the employees weren't pushie, it helped with the decision factor for my wife and I to choose what kind of mattress we needed, great time, fast, easy, highly recommended, there are also options to do payment plans, and they will walk you through it, if you can't afford one on the spot.
-
September 2023 by Ziad Nuqul
What an amazing experience i had,Donna was super friendly and nice person, she is very knowledgeable and she take extra care of the customer,Highly recommended ?Big thank you
-
August 2023 by Dave M.
Excellent Customer Experience! Michael and Samantha took time on the phone to guide me thru my purchase and the delivery team was fantastic. Treated us like family. Great bed at a good price. Thanks so much!
-
August 2023 by Ryan Oboza
Sandy was an absolute joy to work with. So informative and really helped narrow down the best mattress for my needs and in my price point. Truly a pleasure!!!
-
July 2023 by Nicole Smith
I have bought 3 mattresses from this store over these last several years snd have always had the best experience. Knowledgeable staff and so nice. Delivered when expected and again delivery team was also very nice.
