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December 2023 by Saraw P.
This was the best experience I've ever had buying anything ever. Jessica was absolutely amazing, she was incredibly helpful and took all the stress out of searching for a new bed. We found a great mattress well within our price range. Definitely ask for the pillow that smells like coconut.
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September 2023 by Naomi Fortner
Jessica at The Mattress Firm was knowledgeable, helpful and patient. I came back 3 times before deciding on the perfect bed for me, with Jessica’s help. This was after buying a “bed in a box” from an online store which was a hassle from setup to return.
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August 2023 by David Feinstein
This has been a thoroughly satisfying experience. Will is the perfect mattress salesman, tuning into our needs, knowing more about sleep than most psychologists, understanding the many choices available on the floor and explaining why Mattress Firm selects those of the hundreds of choices, and helping us find just what is right. Delivery was scheduled for the next day and carried out as promised with two very likeable delivery guys.
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August 2023 by Martha Pehl
Jessica was wonderful. She was very helpful, knowledgeable, so easy going and very nice. It was a pleasant experience. I would recommend to all.
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August 2023 by C B
Incredibly disappointed with the customer service. This was my first time mattress-shopping, I walked into this location with a list of what I was looking for plus quite a few questions I was hoping the sales associate could help me with to find my perfect mattress and pillow. I look fairly young so I don't think the associate took me seriously when I walked in, not knowing that I had an unlimited budget and was willing to spend thousands on a new mattress. She sat behind her desk on her computer, yelled out an unenthusiastic 'Hi' across the store after she hung up the phone. After a few minutes I realized she wasn't going to come help me, so I started asking a few questions. She responded, pretty rudely, saying that they don't carry the type of pillow I was looking for (firm, no memory foam). Okay then... I started looking at mattresses and asked another question about what she recommends for side-sleepers. Still not moving from her chair, she yelled across the store 'any of our mattress are good'. I was actually shocked at this level of customer service and I am not one to write negative reviews but I was shocked that she either wasn't taking me seriously as a customer prepared to spend thousands of dollars at her store, or just didn't care to help customers. I walked around from mattress to mattress, visibly confused and trying to figure out what works best for what I was looking for, even resorting to googling the mattress and brand name on my phone to read information about it since I wasn't getting any help from the (no)sales associate. Eventually I found a $3,000 tempur pedic mattress that I liked, along with a fairly expensive pillow (the purple grid pillow). I took pictures of each and ordered them online directly from the website instead of giving this company my business.To the manager- you need to have a serious talk with the associate that was working at 3:30 pm on 8/22/23, she is costing you valuable sales and losing your customers.If you are looking for help finding a solution to any of your sleep problems, this store will definitely not help you.
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July 2023 by Chanel Hedberg
Jessica was so unbelievably helpful helping me choose a bed! She let me ask about a million questions. Tony was great too when I went back later to purchase a bed. They are a great team.
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July 2023 by Shelley Long
I walked into store and was met by the saleswoman. She was a terrific person, pleasant, Knowledgeable, showed me different mattresses for my needs. Jessica explained the construction of various products I might consider knowing my sleeping style. Wow very unexception al andpleasant shopping experience. Looking forward to the delivery of my new mattress.
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July 2023 by Kevin McCauley
I needed a new mattress to replace my old sixteen year old. On Wednesday, June 28, 2023, Jessica, at my Hillcrest Mattress Firm store helped me select the exactly right mattress for me. She worked with me as a tried a number of various mattresses and firmness types. She answered all my questions and helped me select the exactly the right twin mattress for me. It was a Sleepys firm mattress right within my targeted price range. In addition, Jessica helped me select two Sleepys gel foam pillows and a Sllepys mattress cover. All items were delivered on time June 29. Jessica was friendly, knowledgeable, and very helpful. She made my shopping experience easy and a pleasure. I had a great night sleep for the first time in quite awhile. I highly recommend Mattress Firm's Hillcrest store to anyone looking for top-notch, helpful, knowledgeable, and first rate service.
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May 2023 by Jordan Harris
I had such a pleasant experience bed shopping at this location. Jessica listened to my needs and wants and helped me stay within my budget. My bed also came with a free adjustable base. Thanks so much Jessica!
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May 2023 by Monique C.
Love my bed , it was firm but soft , it was on sale with a adjustable bed frame . Recommend the store thank u for the excellent service also
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April 2023 by Kristen M.
I was in desperate need of a mattress due to terrible sciatica. Tony was extremely professional and not a pushy salesman at all! He showed me around the showroom within my budget then offered me a deal I couldn't refuse! The store was clean and neat and Tony was beyond nice and helpful. He really understood what I needed and helped me immensely! Such great customer service and I would definitely recommend him and mattress firm on University to anyone needing a terrific mattress and service. Oh and by the way! I got my new mattress within 24 hours! I look forward to a restful sleep! The delivery guys were pleasant and professional as well!
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April 2023 by Jorge Arturo Velasquez
My sales associate was Jessica W. She was wonderful. She took the time to show me different options in mattresses. The financing process was quick & easy. I am very happy with my purchase.
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April 2023 by Steve Herrick
Jessica was extremely knowledgeable and helped us find bedding that was exactly what we wanted at a very reasonable price. She also coordinated the timing of the delivery to coincide with our move to a new home in a new area.
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April 2023 by Laura Galbraith
This was so easy to do! I have an experienced salesperson, Jessica, who ascertained what I wanted, showed me three models that would work, I got to test all three, chose the one I wanted, to be delivered tomorrow!!
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March 2023 by Julie Megorden
I really appreciate the time Jessica spent helping me figure out what mattress I wanted/needed! So many options online and it’s hard to actually make a decision! So I went into the store and we discussed the height of each mattress, pillow top or no pillow top, firmness, cost, how quickly they could deliver, etc etc. It was so helpful working with the store and Jessica directly. Thank you!