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February 2024 by lynette nutter
Chris at the San Diego store is beyond helpful. Friendly and really went the extra mile to ensure the order I was looking for was exactly right!
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January 2024 by Brandon C.
So I just got home from work to find my partner visibly sad and hurt (from 10am until 7:30pm) by the way he was treated by CHRIS, who I find out is also the store MANAGER!!! My partner is honestly the sweetest, kindest and most positive being that I've ever met in my entire life who has never spoken bad or negative about anyone...ever! In fact, he will find the good in every situation including this one by saying, "I'm sure he's just having a bad day". He came in to return a jacket that was 50% off at another retailer. When the kind female employee informed him that they do price match, he thanked her for that information e aide hhowever still wanted to return it because he already wore the other. She did ask if he'd mind telling her which retailer had the sale, he informed her that it was Nordstrom when all of a sudden the store manager Chris says, "oh fine, support the corporate retailers". My partner then informed Chris, the store manager, that he had purchased 2 other items that he is keeping. I almost fell over when Chris, "the store manager" then stated, "FOR NOW". I am in complete disbelief of his comments to a long time customer and I'm front of his employee!!! My partner shops here ALL THE TIME but as of tomorrow, WE will be returning the other 2 items as I confront Chris, who in my eyes is a BULLY!
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December 2023 by Tim Lowery
I was there on the Saturday afternoon of Thanksgiving weekend. Very few customers in the store and the staff seemed pretty uninterested in the ones who were. I will be very surprised if this store is still open a year from now.
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September 2023 by Gabriel Domecus
Chris is an extraordinary rep at Marine Layer UTC. Friendly demeanor and just great guy!Quality people like this and their actions make you respect a brand and want to support them.Thanks, Chris, for being you!
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December 2022 by Doug Jopes
Marine Layer is very lucky to have Chris as their salesperson. This gentleman is the epitome of customer service and knowledge of their products, which are fabulous styles and quality !!!
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November 2022 by Katie Harnish
I am filling in to another store in this mall for work and stopped in after seeing something in the window that caught my eye. No one paid any attention to me and when I asked to try something on the fitting rooms were pointed to. I could hear that the woman in the room next to me was being offered other sizes being ordered, etc.. I tried on something that I liked, but needed in a size that wasn’t in stock I was told that it was okay that it didn’t fit me and to have a good night. I felt like I was being judged since I wasn’t dressed like the usual designer clientele, however, I work right around the corner and have no problem spending a portion of my paycheck on clothes that I like. Although I like the style of the clothes I will surely discourage anyone I talk to from patronizing such a pretentious brand, and I won’t consider even trying something else on.
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November 2022 by Tommy Kennard
Nice company. Own a few Henley shirts by the them I got in SF, Venice a few years back. They’ve gone over to a cross between a thrift store & urban outfitters. Nuevo retro. Band shirts. Lots of corduroy. Weird color combos
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October 2022 by Greg Gunn
Cool store, came in to check the size of one of their jackets and ended up buying one. Staff was very friendly and helpful!
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August 2022 by Jess Sexton
Favorite store by far. I love their design and their catalog. Every time I get an Instagram ad I end up buying the product. Spot on for color, cut and style. And love their t shirt return program. You get $25 per quarter to use when you donate 5 t shirts.
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November 2021 by Andrew Marshall
I really like this store. Super soft fabrics and great styles to choose from. The space is small but they have good variety.
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November 2021 by Gregory Gunn
Cool store, came in to check the size of one of their jackets and ended up buying one. Staff was very friendly and helpful!
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August 2021 by Cameron C.
Cramped store, very small, couldn’t really look
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March 2021 by Brian B.
Store is ghetto. Clothes feel cheap. I do not recommend shopping here ever. Go to cheap and ghetto old navy instead
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January 2021 by Eva Posey
What a rad store! Not only are the clothing styles awesome, but their customer service is top notch! I was looking for a jacket for my husband and saw that it was sold out in his size. I contacted the company to see if they would be getting more in and was told that they wouldn't but Kayla in customer service tracked one down for me in Kansas City. I called the store and they shipped it to me for free. What a way to go above and beyond! My husband loves the jacket and it looks great on him. Super stylish and well made!
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July 2020 by Rienne R.
My God, the folks here are ALWAYS so nice. No hesitation whatsoever in offering a dressing room, or to see if something's in stock online, or just to check up on how you're doing. As this is a COVID review, very unfortunately I have to say that every time I pass by Marine Layer in UTC they're never open, which makes me afraid that they're closing the location, but I honestly understand since the store is a teeny little one & it's just not safe for their sales associates at the moment. The clothing quality: Really cannot beat what they offer here. When they say that their clothing is soft, it not only is soft, but remains soft after repeated washes and wears. Their double knit henleys get worn as pajamas, washed HOT and thrown in the dryer and they're still as soft as the day I bought them; their dresses and t-shirts haven't shrunk or pilled and are also still as soft as the day I bought them. I really can't stress how impressed I am with Marine Layer's quality. The fabrics are thick and cottony, usually higher quality versions of common synthetics, and luxuriously thick. The customer service: Marine Layer has one of the best return policies I've ever seen, hands down-- I believe it's up to a year and even if washed, which honestly says a lot about their confidence in their product. It's no Nordstrom's or AE, who have unlimited return timeframes, but honestly probably for the best as Marine Layer isn't backed by a gigantic corporation. (And this is just speaking for myself, but I haven't gotten any reasons to return their products, so I would never take advantage of their generous return policy anyhow!) Speaking for the UTC location specifically, one of the managers honestly is just the most gracious person. There are many instances where I've seen her kindness and friendliness towards not only myself but other customers. I just wish I could remember her name!Hope UTC Marine Layer reopens soon, I'd love to continue supporting you guys :)
