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April 2023 by Josè C
Comfortable trendy clothier. Moderately priced. Retail staff was friendly and helpful
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January 2023 by Tanya W.
Wow! Went in here the other day for my first pair of post-baby jeans. Acasia was a rock star! She made something that I've been dreading super easy, after just a few questions she knew exactly what to put me in. I ended up buying the stovetop jeans which are so cute and comfy! When I got home I couldn't wait to show them off to them to my husband. The store was pretty big with lots of different styles of jeans to choose from in addition to tops and dresses. It's a dog friendly mall too! I will definitely be back for more jeans here!
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July 2022 by Ligia J.
Shannon is the best, sweetest person you can encounter at this Madewell location. She is very knowledgeable and makes you feel beautiful in the outfits she suggests. I am very short and always get same things, but last month she suggested a new pair of linen pants and they quickly became my absolute favorites. I look forward to seeing Shannon every time I visit. She sure makes your day special
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July 2022 by Skye Sheng
Purchased full price items which were on sale online on the same day. Price in store is not matched with online price with the discount. You need to double check the discount online. No one in the store will tell you that.
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May 2022 by J C.
Cute stuff and I like the total privacy of the dressing area. One worker was very helpful. Have to add that many of the workers were odd and looked at me like they were annoyed I was in their store. Usually, I'd chalk it up to bored store workers being wary of crazy customers but the same workers were very sweet and welcoming to a different customer. I honestly never think race is the factor but the vibe was so noticeably off that I came to yelp to see if other people noticed it. Some clothing brands tell their workers to basically ignore anyone who does not fall in their "imagined demographic" and the "look" of the workers is very uniform, so it got my thoughts heading in that direction. I hope it was just an off day because their stuff is cute! And I appreciate that girl helping me.
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November 2021 by Blake
Samantha is the BEST employee! Super professional and always makes sure to do right by the customer.
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September 2021 by DeAnna Smith
Madewell’s quality of jeans has gone waay down since I last bought a pair a year ago. Will not be returning until they bring back the quality. Please stop being like every store that builds a name and then lowers the quality.
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August 2021 by Marissa S.
I came into Madewell today to try on some jeans! I love the variety they offer and the fit of their jeans are amazing. Shannon helped me today and she was kind and personable! Made my experience much better, thanks Shannon!! If you are a student don't forget your student ID for 15% off!
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March 2021 by micki schneider
I loved the clothing..casual yet chic at reasonable prices. Lately, it’s been hit or miss. Pandemic related, no doubt.
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January 2021 by Jean Mccormick
I was super nervous since I haven't played and instrument since I was a kid and he made it a super fun encouraging experience. They didn't try to upsell me and helped me find just the right instrument. Very excited. Way better than those guitar center fools across the street.
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December 2020 by Janet M.
Doors should be open in light of Covid to improve circulation. One of the only stores at the mall that doesn't adhere to this, especially given how small the space is! I also found the closed door policy quite difficult when I was with my baby in her stroller. I can't imagine a handicapped person in a wheelchair being able to easily access with those heavy doors closed!
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October 2020 by Kareli Solorio
Horrible customer service
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August 2020 by Eriona Cullhaj
Can't help going to check Madewell for new deals every time I'm at the mall
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August 2020 by Katie W.
We made a specific trip out to the Fashion Valley mall (first time since the pandemic has started) to make a return and when we got to the Madwell store there was a handwritten sign on the door that said "we will be closed from 3:30-4:30". As we attempted to walk in at 3:20 we got stopped and were told they were closing. We asked if we could return the one item since it was still 10 minutes before their closing time, but the employee would still not let us in. We specifically checked the time online before coming and would not have gone at all if we had known that, not to mention it wasn't even 3:30 yet. We were extremely disappointed in this interaction, and also had our two month old baby with us which makes it even more difficult. Madewell has always been the store I shop at the most but after this experience I am not so sure anymore.
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June 2020 by K B.
I'm new to Madewell. Looking for quality and stables that will last longer than a season or two. I was toying with working with a stylist at your Fashion Valley store for new jeans and a wardrobe update. The vibe in this store is ...stuffy. My daughter and I were in the store for 25 mins and not one sales person said hello or acknowledged us. There were only a few customers in the store on a Saturday afternoon so it wasn't like it was Black Friday. The store was packed with displays of merchandise. Hi The Jean display took up a large part of the room. I was going to try on some jeans based on the sales persons recombination for my body type. But the sales person who a few feet away said nothing. The sale section is bits full on it I'mmm a will not be going back to your fashion valley location. I was so disappointed with this Madewell. It is nothing like your UTC store
