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January 2024 by Summer Rampersad
MAC Cosmetics at Nordstrom in Fashion Valley provides a premium beauty shopping experience. The store offers a wide range of MAC’s renowned products, and the staff is adept at assisting customers in finding the right makeup solutions. The chic and well-organized space adds to the appeal. Whether you’re a makeup aficionado or a casual shopper, the MAC Cosmetics section at Nordstrom in Fashion Valley is a go-to destination for quality beauty products.
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December 2023 by Antonio Lourenço
My wife is really right to like the brand, they are excellent products.
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November 2023 by Dollyrose V.
Call me a basic b@&ch - but I'll always be a fan MAC cosmetics. After all it was my first expensive make up line I ever bought when I started making a little more money. They are a lot of great other brands out there but I rarely go wrong when I go to MAC. This particular location is nice because you can hit other spots like Victoria's Secret and Sephora (basic b&$ch stuff) in outing. For the most part, I always get good service there. Especially the last time & this trip. I do not remember the beautiful young lady that helped me last time. This time, though I was helped so graciously by a young man named Richie. Richie and his coworker. Sheyenne were so friendly and enthusiastic about the MAC products. Nonetheless, both had bomb make up on.
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November 2023 by tahlia patterson
The Mac store at Fashion Valley mall has never had good customer service. But it’s actually worst then before. They no longer have the recycling program and there was only one person in the sales floor. She greeted me but she didn’t grab any coworkers to help out on the sales floor. Someone came out from the back and I said hi and she just looked at me. I wanted to purchase a lipstick and lip liner but since no one wanted to help I left. The was also another woman waiting and I don’t know how long she was there before me. I would be surprised if the Fashion Valley Mac goes out of business. This would never happen at Sephora
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September 2023 by Ashley
Says it opens at 10am on Sunday. Got here here at 10:20am and it’s definitely not open.
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July 2023 by A M
I asked an employee for a product and she said "I will be with you in a second"...she continued to ignore me and helped other people who came in the store after me. Not one employee came to help me. They do not pay attention to people who enter that store. I saw two teenage girls shoplift some items and run off while the employees were nowhere to be found. I also gave an employee my info for my account at checkout and she said that I did not have one which is odd because I have used Mac products for years. I then said okay so let's create an account to which she replied that they did not have the freebie for people who were opening an account and that I should come back later to open one.
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July 2023 by Chelsea Rustrum
Super friendly staff. My mom and I geeked out on makeup together. And they gave us both gifts with our purchases.
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July 2023 by Henry Rodriguez
The best customer service ever
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June 2023 by Britney M.
Came in on a whim because we were already at the mall to hit Ray-Ban for some sunnies. I saw the MAC sign and got excited. We walked over and were greeted right away. I love the new kissable liquid lipsticks that MAC recently came out with. They actually stay SUPER good! I have tested it out with all the foods and kisses (you can confirm this with my partner lol). Anyway, they had a couple of the colors that I wanted. I grabbed Ruby True and a mauve color. They didn't have the purple color I wanted. Sadness. But that's okay, I can wait until it is in stock again. They checked online for me too, and it was sold out online. I guess dark purple is a popular color lolGot my two lippy colors and left. I didn't have time to actually shop and look around. Plus, if I did that, I would have spent way too much money! lol So I grabbed what I needed, and we were off to our plans for the rest of the weekend! :)
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June 2023 by Stephanie R.
I went into the MAC store at fashion valley & Myra was friendly & clearly loves her work. I'm a tomboy & do my best with makeup but I keep it pretty simple. Myra showed me a simple (thank god) way to even out my skin tone with a bronzer to better match the skin of my neck/chest. (I forget the cool French word for that neck&chest lol) I appreciated she didn't try to up sell me on makeup I would never use. She discerns her clients' personalities well, I think. I wouldn't bother with this review if she hadn't impressed me, but she deserves a shout out. Sometimes shopping brick n mortar is the only way to go.
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May 2023 by Natalie S.
5 people at the counter but not 1 offered assistance... Products are good, hospitality is a 0.
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April 2023 by SoCal L.
Walked in needing a new eyeshadow palette and left a brand new woman! :) Not only did Mariana help me choose the best colors for my palette, she gave tips and advice on how to best use everything and put it together for the look I need. THEN I mentioned not knowing a lot about brows and face and she sat me down and did a full-on tutorial on creating sculpted brows and contouring my face. She would do one brow and one side of my face and then she would have me practice by doing the other. It was SO helpful. When she had me practice, I was using the wrong technique and she was able to correct me. This is huge because if I wouldn't have been able to do that, I know I would have gotten home and not had any idea what to do. She was very patient, funny and real. I got lots of great product and she didn't pressure me to buy anything I didn't need. The help she gave me is priceless and gave me so much confidence walking out of the store! Kris (or Chris, sorry, not sure of spelling!) was another employee who was there and she was so sweet and kind and gave me good advice too. Overall I spent nearly two hours there and I am so appreciative of the help and support they gave me! I highly recommend trying that location out. I went in the morning (when they first opened) so it was not crowded. Thank you Mariana and Kris! Can't wait to come back and learn more.
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March 2023 by Sabine Helbig
I love Mac! No more to say. The employee was more than nice and very supportive.The makeup is worth every penny.
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March 2023 by A W
I was not greeted upon entering the store and not one employee came over to me and asked if I was finding or needed help finding anything after spending about ten minutes in the store. After I had gathered the lipsticks I wanted to get for the Back To MAC program I had to go searching for an employee on my own and as I was standing there waiting an employee casually walked past me until I asked her if she could help me and her reply was “yeah what’s up”. Very unprofessional, lack of customer service for the entire team and I will never return to this location.
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March 2023 by Shannon
The store was great. Staff was amazing and so helpful. My experience was so amazing.
