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December 2023 by Scott L.
Very friendly staff here. I had several questions about the sales, styles, and fit. After trying several on I realized I like 511 stretch more than the 501 classics I usually wear and so then had more questions about what else they had in inventory. Three of the staff members were very helpful in scanning codes (I usually wear a 31X29 which is hard to find) and were very patient and kind.
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November 2023 by Hannah H.
Bought a pair of Levi's online that didn't end up fitting the way I wanted, so I popped over to this location hoping to exchange. I had no idea that Levi's offered tailoring in store. Tom, the tailor, was so helpful and exceeded any expectations I had in terms of customer service and quality of work. I've taken jeans to a tailor before and was satisfied with their work, but Tom's sewing skills were next level. The pants fit exactly how I wanted them to, and with no noticeable altering in the stitching or fabric. The quality of their work is incredibly seamless (pardon the bad pun) and professional. I've had the jeans back for only a few days now and have gotten so many compliments on the fit already. While Levi's does make a great pair of jeans, Tom made them perfect. I am over the moon over my experience and can't recommend/thank them enough!!
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October 2023 by Andrew H.
This location offers tailoring services, but the tailor will flake on your multiple times causing you to waste time. Very poor communication and customer service skills. Take your jeans to other tailoring services so that Levis cuts this program.
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September 2023 by Fabrizio Pallai
Not a very big shop, but very well stocked. Good prices and excellent 30% discount offer if you buy two items. Don't be fooled by the price shown on the label because then at the checkout you have to add the sales tax which is around 8/10%
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August 2023 by Andre G.
Only one register so if you are buying something be prepared to wait for awhile. Other than that the store was nice and clean.
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July 2023 by Morgan S.
Noah was the best! He was helping me throughout my shopping trip to find different sizes and styles & let me know about the student discount as well as he checked me out! Definitely a great location and staff! Wanted to make sure to post a review bc at checkout it asks if your experience was Good and I accidentally selected 'No' & had no way of redoing it! Thanks Noah you were awesome!
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June 2023 by Jewyl Alderson
They do not carry any classic jeans. I was told they are categorized as “trendy” by the parent company and that they mainly carry baggie jeans and a variety of things outside their classic lines. They were nice, but sent me to Macys instead.
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June 2023 by Heather Cooperman
Excellent customer service, staff is very knowledgeable and love the option of tailor shop as well! Tailor is very efficient and professional.
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May 2023 by Google user
Happy to have a flagship store in San Diego again. Loved the one in Hortan Plaza, and this location has a Tailor. I got some 501s repaired. The turn around was fast, about a week and a half. I signed up for their mailing list and was able to use the credit towards my repair fee. Really happy the person working there told me about this. Friendly staff, thay check in regularly, but let you look and breathe without crowding you.
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May 2023 by Evan Burke
Happy to have a flagship store in San Diego again. Loved the one in Hortan Plaza, and this location has a Tailor. I got some 501s repaired. The turn around was fast, about a week and a half. I signed up for their mailing list and was able to use the credit towards my repair fee. Really happy the person working there told me about this. Friendly staff, thay check in regularly, but let you look and breathe without crowding you.
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May 2023 by Alex D.
The employees are really nice here, and the store is very clean and organized. They have jeans, Jean shorts, jean jackets, hats, and more. The clothes are pricey (1 pair of jeans is $98 before tax), but they do last a while. The only thing I do not like is that all the jeans have multiple buttons instead of zippers. I don't like buttons...they take too long and are difficult for my hands. Please bring back the zippers on pants.
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April 2023 by Ebru Saitoglu
Even though the shop is very organized and you can find what you are looking for, the attitude of the crew is a bit arrogant. Also, the tailor service is promoted in the Google reviews, but it is a miracle to find the tailor there. I had a pair of trousers to be repaired and I decided to use the original tailor service. The next week I brought the pair at the same time to the shop and they told me that the tailor would be there around 11-11.30 AM. I didn't have time then and I decided to bring it next week, but what a surprise. It was an off-day of the tailo, I couldn't leave my trousers and they asked me to call them before going to the shop. When I mentioned the conversation from the previous week, one member of the crew raised his voice. I am sure that I will not visit that shop again and I recommend to you to be prepared to get scolded to get a service from there.
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April 2023 by Justin Nguyen
This is just my personal experience but wow they have awful customer service. The store was near empty and there were 4-5 associates and one other customer. I was waiting at the dressing room for 10 minutes waiting to get access to a room, made eye contact with two associates who just walked on by so I thought maybe they were just customers? Hard to tell when nobody who works there bothers to say hi or offer helpEventually someone there finally told me they’re closing in 30 whole minutes and the area is closed
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April 2023 by Noah lares
Wonderful staff with thorough product knowledge and fantastic customer service.
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April 2023 by Armando Ba
It has been 20 years that I been in a Levi store.
