-
November 2023 by Heidi Kindel
Very nice hotel, great staff, friendly and helpful. Great location, quiet, nestled in the back. Rooms are of luxury with nice balconies. The lotion and hair products are full size. Very nice! and by the way..so great smelling that before I left went to the spa inside hotel and bought the products I used and will be back again..to possibly do a treatment. The lounge was nice. Excellent food and the staff was so on it! Running around and happy too! That's what I love to see. Will definitely be back again when I want to take a different vacation stay. I have a place on Mission Bay on water. but this one, my friend and I were celebrating our birthdays so wanted something different and this definitely was worth it. Thank you!
-
November 2023 by Paul French
If you want a secure private hotel that punches above its weight, then this is it. The location is excellent, set back from the road, giving a sense of privacy that other nearby properties can not.The rooms are spacious, clean, and well equipped, and the AC works well.Parking is on site and was $ 29.00 per night.Theresa's restaurant offers good quality at competitive pricing, The filet mignon was under $30.00! A meal for two with cocktails was around $100.00.Staff are well. Informed and helpful and keen to assist. The Spa offers plenty of options at market prices. Opposite the spa, there is a well equipped gym and a pool.Overall, it is a great find that competes favorably with bigger brands with a higher star rating.
-
October 2023 by Tyreese Smith
My wife and I really enjoyed our 5 nights at this resort. Excellent food, great staff, and a nice room. If our beds weren't so stiff, this would have been a 5/5. However even a couple days later both of our backs are still recovering from our stay.We'd still probably come back for a shorter stay, but I'd rather have no amenities and a comfier bed.
-
October 2023 by Teo Savin
Very nice hotel! We were there for 1 night and it was perfect for our stay. Easy check in, nice restaurant on site, and the rooms are great. Large room, comfy bed, big shower.For downtime, the pool is great. We were alone in there for hours, felty very private and nice.
-
September 2023 by Ulisse
Great hotel. We booked this hotel as part of our road trip across the US, and had a fantastic experience. Hector (the restaurant manager) overheard we recently got married and offered us a couple of drinks. Bar / restaurant staff were very nice and made us feel welcomed.The hotel itself is very close to downtown, just a few bus stops away.The hotel is very clean and well looked after. Bed was super comfortable.Parking is charged extra, but it was stated at booking so no surprise there. I have seen security driving around frequently in the parking lots, so I assume the parking fees cover the security costs. Would definitely stay there again when in San Diego.
-
August 2023 by Erin Eddy
We checked in on 8/9/2023. The hotel appears new, as it's aesthetically pleasing and very clean. However, everything else was unremarkable. As we were staying for 4 days, we planned on ordering room service in the mornings. Our phone in our room did not work. We notified the front desk upon leaving one morning, and the front desk wrote our room number on post it. When we returned 10 hours later, no one had fixed the phone. I went down to the lobby, and the front desk was exceptionally rude when I notified her our phone wasn't working and asked me if they had already fixed it. Clearly they had not, or I wouldn't be speaking to her about it. She then flagged down a maintenance man and asked him informally to go check the phone. He arrived to our room wearing sunglasses inside, smelling heavily of marijuana. He picked up the receiver, then said, "yeah, this needs to be fixed." Then walked out of the room and never returned. We gave up on getting the phone fixed and went down to the lobby to order room service, which by the way, was awful. Terrible food, highly don't recommend. Then, the shower stopped draining and we had to go down to the front desk to put a request for that to be addressed. When we returned from a day out, at 4:30 PM, they still had not cleaned the room, which was weird since the cleaning people and carts were in the hallway when we left that morning at 8 am. We ended up not having our room cleaned for 3 of 4 days because they came so late in the afternoon, at which point we declined.
-
July 2023 by Christyle
To anyone with younger children or a family I urge you to look elsewhere. I stayed here for a work trip with my family. My employer and his family also stayed at the hotel, they encountered rude staff at the Spa, which became this huge event with his kids. We requested a late check out and when we returned the front desk acted as though they did not give us approval. They held my luggage hostage until I paid $150.00 dollars for a room the company had booked for us. My son needed to take a shower as we just came back from the beach, and I asked politely if I could rinse him off and explained we had a flight to catch and Anthony (the Director of Operations and his front desk host said "No", we could only grab our luggage. They called security on me, my three children, And my aging mother, to ensure we didn't shower my two year old and escorted me out of the hotel. Mind you I just paid $150.00 for a late check out. I have never, in all of my life, been treating with such discrimination or disrespect at any stay, in any Hotel. What happened to being hospitable or just being human? I am disgusted by the actions of this establishment. They are clearly not doing well in sales, they couldn't give us 10 minutes to rinse my son off?Maybe it something to do with your horrible staff? Read your reviews Legacy it's clear you have a problem with your staff and may need to look for better management. Empathy it goes a long way, it's clear your leadership is the reason why your facility has so many bad reviews.
-
July 2023 by J B
For as spendy as it is was, it could have been... I don't know, more. It wasn't bad, it was clean. The pool was nice, everything was good. It just wasn't the best, but it wasn't bad. All in all it was very pleasant. The customer service was nice, nobody was rude. I'd say, to have to pay for parking when you're staying there, that's kind of stupid, but that's my opinion.
-
July 2023 by Don L
We stayed here for two nights and it was good overall. The hotel seems pretty new and the room was clean. The front desk staff was friendly and the hotel was easy to find. It's fairly centrally located and easy to get to touristy stuff. The hotel was also very quiet - didn't hear any noise from other rooms. The little balcony was nice to have, even though there isn't much of a view.Didn't ask for any other service or try the food, so this review doesn't address those.For the negatives, parking is not included ($25 a day) even though the parking area isn't particularly secure (the exit gate was just left open) or full. Also, the bathroom sinks weren't separated from the rest of the bathroom, which is not ideal when staying with a family.Would recommend overall though.
-
July 2023 by butterfly angel
Came for an event and I must say I was impressed from the very beginning! From the beautiful parking attendant to the Venue and Staff absolutely EXEMPLARY! The venue is stunning great atmosphere. Must compliment the wait staff at the event especially a young gentleman (tall young blonde hair) he was the epitome of customer service! So polite kind professional just above and beyond. If you have an event BOOK IT THERE! Overall 5 Star experience!
-
July 2023 by Bander Alkahtani
I wish I could give less than one star for the Legacy Hotel. The rudeness displayed by the front desk staff, particularly Michael, was profoundly off-putting. His attitude lacked any trace of the professionalism one expects from the hospitality industry.Even more shocking was the indifferent response of his manager, who was present during this episode. Despite witnessing the issue, he chose to stay silent and took no steps to rectify the situation. A clear failure in terms of management.As for the services, or rather the lack thereof, it felt as if I was staying at a subpar motel rather than a supposed "hotel." The quality of service is woefully inadequate for their reputation and price point.It's disheartening that Legacy Hotel appears to have forgotten the essence of hospitality. I do not recommend staying here unless you're willing to sacrifice basic courtesy and decent service. Please consider other options for a more enjoyable stay.
-
June 2023 by Meg McGuirt
Luxury hotel. Tonight when we got back from dinner, they had service dogs whose job it is to greet the people coming in. Such a nice surprise. Everything is super clean and nice.Edit: we checked out this morning. We had a great talk with the man at the front desk, Tuli. Such an amazing hotel!
-
May 2023 by Rach IZ
The hotel is beautiful on the outside. Architecture is very well done. However the service was not great. Very understaffed, no room service. No one answered calls, no staff at the pool. No weights at the gym. Had to pay extra for everything including lobby coffee and parking. Just disappointed when I book a resort I assume I will be getting what I'm paying for. And unfortunately that was not the case. Also the spa was closed while we stayed. Did not feel very welcomed or cared for by front desk staff.
-
May 2023 by Jacinta Cahill
This resort is absolutely amazing. The check in process was seamless and easy, parking is a breeze and there’s EV chargers on site too! The location is central, 10-15 minute drive to all the main areas of San Diego and only a 4 minute drive to Old Town. It was such a peaceful and relaxing stay. The rooms are HUGE! Massive bathroom and super comfortable bed. The amenities such as the pool, jacuzzi and gym were amazing. The resort is so clean and feels so luxurious and private. A massive shoutout to Michael at front reception. He is an absolute legend. He was so kind and gave us some great recommendations on things to do and see in the area. He is a great asset to your team at Legacy Resort & Spa. Thanks for the amazing stay and I look forward to visiting from Australia again one day soon!
-
April 2023 by Karen S.
SPA - Debbie and Michelle were so welcoming, professional, helpful and friendly. I had a 1 hr. massage as a surprise gift from my son and daugher in-law and it was delightful. Theresa's Italian Restaurant - We had a family dinner at Theresa's. The food was delicious, the bar plentiful and our Server's, Danaee and Joseph were wonderful. Very helpful with the menu options, very attentive to all of us and so friendly. The Hotel - Very clean. Our room was spacious and plenty of drawers to store your clothes. Bathroom counters were nice and big. We were disappointed that the Market Place was not open. The pool is small and no pool service available.The GYM - very disappointing as the gym room is large with very little equipment. No weights whatsoever. We generally pick hotels based on whether there is a gym. All they need to do is add a rack of dumbbells and one stack - type pulley station and the Gym would be top notch for a hotel.
