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June 2023 by Gamini G.
My friend and I were walking around Seaport Village and stumbled upon this place. They had an advertisement that offered free hand spa and we were excited to check it out.The line was long but moved pretty quickly. We were asked to pick between two fragrances. Both of us picked the two different fragrances. The complimentary hand spa started with scrubbing our hands front and back with the exfoliating scrub. Followed by the exfoliation, we rinsed our hands. To top it off, we were provided with some moisturizing oil to help hydrate our hands. Everything was organic and made in store.We both enjoyed the hand spa experience and decided to whip up some custom body scrub. We were able to choose the color, components and fragrance. It was such a fun experience! We both would definitely go back not just for the experience but for the product too!I highly recommend checking this place out and getting a complimentary hand spa!
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May 2023 by Claribeth D.
Purchased items online. My sister had been in the shop in SD and raved about the product. I never received the items and can't get a response from anyone. I've called and emailed twice. Perhaps they went out of business. Don't buy online from this shop.
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March 2023 by Jamiann F.
Beware of the 20% off everything in the store sign to draw you in...it should say 20% off of everything except what you are purchasing. It's a great product...salesperson was wonderful...in hindsight I would have walked away and been fine with it...only went in because of their false advertising...won't be back
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March 2023 by Theresa S.
This was a lovely little shop with friendly and helpful staff. The fragrance bar was super fun: mixing and matching oils to make a personalized fragrance for your washes and moisturizers. They even have shampoos and roller fragrances made with wholesome ingredients. We were here on a Thursday afternoon and were offered a mimosa while we shopped.
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January 2023 by Mansi B.
Amazing store. Loved the products. More than that, loved the attention to detail and the hospitality of the person who attended to me and my friend. Her name was Leah. She was super sweet and very very friendly. She made products for us with utmost care and too much customization. Wouldn't give up until the smells of the products were upto our satisfaction. And didn't even hurry us while there were other customers waiting. Great experience! Definitely would come again.
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October 2022 by Skylen P.
Terrible experience here. The owner of this store was really rude and unprofessional... She was snapping at both her customers and her employees. She didn't even wait until my group walked all the way out of the store to call us a**holes for not knowing which scent we wanted for our bath scrubs right away. Really hope she learns some customer service skills.
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October 2022 by Katie C.
The owner was super rude. Literally opened the windows so that as soon as my friend and i left we would hear her ranting about my friend... she was incredibly impatient when we were choosing scents. Probably only spent 15 minutes at most in the store so i don't know why she was acting like we were such a bother. I get that everyone has bad days but there's really no reason to be that rude. Especially as the owner, it's super unprofessional. Im sure one of the perks to being the owner of a business is being able to do and say whatever you want without hearing the actual truth from your employees.
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April 2022 by Kimberly M.
Great lotion & now that I'm back in Philly...I need more. Gonna try & order now. I truly thought this lotion was fabulous.
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January 2022 by Faye L.
What a fun shop ! We were next door buying flip flops when friends stopped by here to buy a few items. I didn't know what to expect and didn't want to feel pressure to buy anything. I was surprised by the staff as they were so incredibly friendly and didn't ever pressure any of us to buy items. You can create your own perfumes, lotions, scrubs, etc. I can't remember the girl's name who helped us but she was awesome. She demonstrated their scrubs over a sink and fresh water. Our hands definitely felt softer. The process was a lot of fun. It was engaging to see the products being made right in front of you. Yeah, the prices are higher but hey, it's Seaport Village so what's more to say about that. I'd absolutely come back to sample more scents and create more custom made items.
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December 2021 by Michelle C.
Sami brought us in to sample the body scrub. Instantly sold as my hands felt amazing! We went to try out scents and she was so helpful and patient as there was a group of us. She was knowledgeable and created the perfect scent for me! I ended up getting the set as the scrub itself was already almost the price of the set. We were one of the last ones in then shop and she didn't rush us at all. We had a great time watching her create our products and she was so kind and let my nephew help mix the body cream. Such great customer service and it was her first day as assistant manager! My skin feels amazing after using the scrub and following up with the body cream. I also got the body oil as my free product. The set was a great deal as it will last me awhile.
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October 2021 by James H.
Do not have your items shipped to you, your products will show up damaged and the customer service you will receive about the issue will be unsatisfactory. We are from out of town and decided to purchase the larger sizes package that included free shipping, so we had our items shipped to us. A week later we received the package covered in oil, to get the package and find a corner of the package was open and the giant salt scrub container was damaged and the oil leaked out of it. The items shipped were not packaged with bubble wrap or anything besides tiny packing peanuts to keep the items safe during shipping. The email I received a week later from customer service stating the packaging was up to their "standards" and this is a USPS issue and to contact them directly as well as stating that USPS has insurance for items under $50. Well I clearly spent over $50 on my items in the store. Needless to say, since I don't live in California this company will never have my business again since I would rely solely on having my orders shipped to me.
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September 2021 by Cassandra B.
Melinda is super helpful and so so nice we appreciate how comfortable she makes us feel here! Definitely knows what she's doing with her scents!!
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September 2021 by Olivia Munoz
Amazing and helpful staff to whoever the employee was I saw today with the red hair you are AMAZING. Love the smells and choices. A bit pricy but it’s so worth it
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August 2021 by Sharna P
Excellent customer service. Maddie and Morgan were very friendly, really took their time with myself and my daughter with creating the perfect scents for our lotions. Will definitely be back ?
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June 2021 by Amy E.
I love coming here it's amazing picking your scents for lotions , perfumes I bring my daughter ! The last time we came made our scent we went home me and my daughter put it on it burned our skin like it felt like acid ?!!! Burning it did this to us both !!! And when they made the lotion is spilled out of pumps making pumps not work . I spent 85 dollars I was disappointed to say the least .
