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March 2024 by Michelle N.
This is a money grab spot. To extremely summarize this story, I had a tattoo removal treatment that I don’t believe was effective because my skin did not react and the tattoo did not fade as it had in other appointments.I brought it up to front desk and managers and they said they would see about me getting an extra session. I brought this up every time I came in for a year, asking if the extra session had been confirmed and they always said they would have someone contact me. No one ever did. (But they did contact me multiple times to try to get me to purchase more sessions)I finally finished my previously purchased sessions and still no extra session was given and now they acted like I didn’t know what I was talking about. I had to call corporate and speak to Amanda, the patient care coordinator, who was unresponsive and who they claimed was always unavailable when I called. I had to escalate it to upper management just for her to respond to me.In the end, she still claims that no one offered me an extra session but that they’ll give it to me anyway IF I buy a maintenance package. This is what I was looking to do the whole time but it took a YEAR of going back and forth, and being gaslit, as if I don’t know how my own body responds to these treatments since I’ve been doing it since 2021.Anyway, I’ve decided to go with a different company for tattoo removal. Do your research on other companies. I did laser hair removal with Laser Away too but my friends have recommended other places for that as well.Stay away from Laser Away, they’re just trying to take all your money, there is no actual “customer care”
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February 2024 by Victor Juarez
I like this placeBecause everyone is very niceAnd very professional
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January 2024 by Stacey Rivano
I had such an amazing experience at LaserAway! Everyone that I interacted with was so nice and just really helpful. From the initial consultation with Candy, to the girls at the front desk, and definitely during my actual laser treatment with Rochelle. She made me feel super comfortable and explained everything about the process. I absolutely loved my time there!
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January 2024 by Judy Dustin
The staff at Laser Away on Fifth Street in San Diego are amazing and so accommodating! I had the most pleasant experience there because of the staff.
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January 2024 by Whaketa Brown
I’ve been contacting this location for over 2 YEARS!!! And asking, damn near begging to get corporate to please contact me. And when I finally get corporate to contact me, Brian has the nerve to tell me to stop contacting the location. How else was I supposed to reach corporate?! They have no corporate number! The corporate email that they ask customers to reach out to after they leave these reviews are fake. I’ve paid 3,000 to laseraway and I’ve only visited at the most 3 times because the lady at the front desk told me there was nothing I could do, when initially there was. As a brown skin woman, their laser literally burned my skin every single time. Every time. And I made them aware from the very first appointment. They tried numbing cream and it didn’t work. So I tried reaching out to them because why am I paying for services I never received still in 2023 and this began in 2021?! I tried to keep from giving them a bad review in hopes they would do the right thing. And Brian acted as though he’d help me and also give me a refund. Like come on give me a break. My brown skin women please ? stay away.
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January 2024 by Tayler Eide
Great staff, great results. Love the semaglutide injections!
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December 2023 by Tony Nigrelli
Terrible experience at Laseraway. Laseraway’s sales and marketing teams essentially harass their customers for business. The customer service is terrible and the clinicians are unskilled. I highly suggest going elsewhere.
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December 2023 by My Glamour Girl
Amazing experience Michelle is the best and makes the laser hair removal experience as comfortable as possible and really takes her time to make sure you are happy! She is great very happy with my results
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December 2023 by Julia Morreale
I was hesitant at first, but now I’m a believer, thanks to Michelle. She took such good care of me - she was energetic, thorough, thoughtful, and communicative. She is extremely knowledgeable about the process and aftercare. I was immediately certain I was in great hands. She made sure to answer every (wild) question I had with grace, and checked in with me at every step. Michelle was supportive and went above and beyond to ensure I got the most from my treatments. She made sure I was comfortable and helped me with any discomfort. It was such a treat to work with Michelle and I simply cannot wait to work with her again. I’m impressed by the staff and felt taken care of throughout the entire process. Those at the front desk were personable, kind, and took their time to ensure I was booked at a date and time that worked best for me. This location is fantastic if you’re looking for quality assistance.
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December 2023 by Emma S.
I feel so scammed by laser away. Purchased a package for 6 Brazilian and underarm treatments. My first time in I couldn't do my bikini line because I had residual self tanner on, I didn't know I had to stop self tan two weeks before. The nurse told me we will skip that today, and after I'm done with my 6 treatments I can come in an additional time to treat just my bikini, and she would make a note in my account stating that. I reminded the front desk if this several times after this and no one said anything. Fast forward to after my 6th session, I told the front desk woman I need to book for my last bikini line session, she told me I couldn't do that since she already closed out the package in the package in the system. This treatment is so expensive that I was really disappointed that they went back on their word and lie to my face multiple times. To make matters worse, after my 6 treatments and an additional purchased 7th, my hair is still there and had BARELY thinned out. Such a waste of money. When the package was sold to me, the saleswoman said my hair would be almost gone after 6 treatments, that was her huge selling point. Now I'm stuck still paying for the treatments every month with absolutely no results. I don't believe the nurses there do a good job. Majority of my appointments I swear they would use the laser for just a few seconds and it would only zap me a few times before she told me they were "done". Seems to me like they halfass your treatments so you have to buy more. This was a lot of money for me to spend on something, and I don't feel like any of the employees took that into consideration or cared that I get the results that I wanted and paid for. Please save yourself some time and money and go somewhere else for your laser treatments and don't fall for empty promises like I did.
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November 2023 by Steve Miller
Did a full package of lazer on two areas, so no results. I had lazer before so I know what to expect. Thinner and sparse hair. After 8 treatments, I haven’t seen any reduction. I know the prices are lower and there’s always promotions which is tempting but there services are really not worth. Also have had subpar experiences w their botox treatments.
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November 2023 by Coco R.
I think theirs service is very preferential., went there for hair removal . Every time it's a different person and each of them only gave me three to four zaps on the lip . I got 6 treatments total and it didn't even work . Maybe because I purchase it thru Groupon.. will not go back ..
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November 2023 by Zarlasht Rahimi
Excellent costumer service . Excellant and knowledgeable nurses . Michelle did my botox .She is sweet, knowledgeable and professional .love this place.
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November 2023 by noor hammi
I have done 20 treatments in here and today was my 21st treatment upper body, Brazilian neck cheeks and let me tell you there. Is this nurse name Lexi she is amazing I didn’t feel no pain I didn’t even feel the time she did a pretty quick super good, she is amazing Laseraway, you guys need more nurses like her
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October 2023 by Domis Thebomb
Michelle did my juvederm and she was precise and very detail oriented. They came out perfect and she was the sweetest. Some of the best customer service I’ve had in a beauty business. I absolutely recommend her over and over again!Service: Cosmetic dermatology