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November 2023 by Mark A
I have been a client of that Land Rover location (they have “moved” a little…about a block ?) for over 20 years and although there have been different owners Gabriel has remained a staple that keeps me coming back! His attention to detail is admirable! His keeping me updated on what is going on with my vehicle, going over what repairs I need and the cost, giving me a time frame and sticking to it (baring any unforeseeable complications - ie part shortages - which are out of his control!!) are all attributes I value and have become accustom to when dealing with Holman Land Rover and Gabriel. Thank you Holman for having associates such as Gabriel working with you and making my experience there all the better for it! He goes ABOVE and BEYOND!!
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November 2023 by Danny T.
The staff at Land Rover completely ignored me when I walked in. It's like I didn't exist! I waited for ages, and no one bothered to assist me. Terrible customer service
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October 2023 by Carrie Sosa
We had a great experience at this dealership. We worked with Jesse, he was very knowledgeable about the brand, listened to exactly what we wanted and worked with us to make a very easy and painless buying experience. Usually you have to spend hours at a dealership and it’s an all day affair but Jesse and the team made it a very pleasant transaction and we were in and out in just a matter of a couple of hours between arriving, test driving, and leaving with our new vehicle. I wish I could remember the name of the gentleman in the financing department, but he was equally amazing. He knew exactly what he was doing, walked us through the process in a very quick and efficient way, and we got to share some laughs along the way. We would definitely recommend this dealership and especially the two gentlemen that we worked with.
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October 2023 by Da Jester
Best experience and great service from Israel and Andrew. Made my buying experience a breeze.Israel walk me through the Defender tech and all around features. Went beyond my expectations. Very informative and friendly.Andrew went through every details of the contract finance and options available. Well versed on subject matter and great personality.Thank you Land Rover San Diego
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October 2023 by Vanessa Ratliff
Cris Albino was my service rep and he was awesome. His communication with me about my car was great and he was always responsive to my texts. He explained any issues going on and always gave me status of the parts that had to be ordered. He also made sure I had a loaner car available to me when I dropped my car off.
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October 2023 by Laura Zorrilla
Chris Albino was amazing, very helpful and sincere when helping me. My LR4 was not working properly and I needed assistance right away as I was there from out of town and needed to get back on the road to Tucson, Arizona where I live. In addition to that he noticed my tires were completely shot and needed to be replaced. I'm so thankful he was able to get me new tires and expedite the process. THANK YOU, Chris.
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October 2023 by Francisco Vela
Selma and David (I think was his name) took care of me and my family. I drove from Nevada to California, while traveling my engine light came on and my Discovery was not functioning how it should. I called them and told them my concerns and they went above and beyond. They got me in the next day to ensure I had a safe vehicle to drive my family back home in. They understood my concerns and made sure they brought the solutions. I understand they were already booked with cars for that day but by making time for someone from out of town, they made our day. We are beyond grateful for what they did and we cannot thank them enough!!!!! Thank you again!!!!
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October 2023 by Brian Tucker
Alexei has an extremely high emotional intelligence and knew what I wanted and needed, and was also incredibly sensitive to my busy schedule and maximized the efficiency of time spent, and gave me exactly what I wanted. He truly cared about my comfort level and giving me what I wanted and needed not what the dealership was pushing.
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October 2023 by Morgan H.
This dealership has been nothing but amazing. I purchased my used Wrangler from them a few months ago. The check engine light came on and there were quite a few things wrong with the vehicle. They offered me a loaner vehicle (which Jeep has never done, more of a too bad so sad mentality). They replaced multiple parts on the vehicle also out of precaution. Everyone involved was really nice. The buying process from them was painless, I was in and out of there within 2 hours. My jeep has had to be serviced twice and both times my Jeep has been washed when it was ready. Not to also mention my kid loves their snacks. I will keep them in mind in the future if I ever decide to go with a Land Rover! Thanks again!
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September 2023 by Kevin I.
"I recently had an unfortunate encounter with Land Rover's customer service, and it left me deeply dissatisfied. When I asked an updating with my vehicle recent order status, their response was slow and lacked transparency. The representative I spoke with seemed disorganized and unable to provide clear answers or a timeline for resolving the problem. It's disappointing when a company known for its automobiles falls short in customer support. I hope Land Rover can improve their customer service to match the quality of their cars." (Still no updates from "parts department" in regarding my order status that I have already paid 2 months ago, which supposed to arrive in 2 weeks)
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September 2023 by karen marshall
We worked with Jesse. He was Knowledgeable, personable, and patient. He made our Land Rover/Range Rover experience fun and exciting. We will definitely recommend Jesse to our friend's and neighbors when they are looking for a new Range Rover.Doug and Karen MarshallLa Jolla, CA
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September 2023 by Ryan Sit
We have had Jeremy Barroga as our service advisor for a couple years now, through 3 different Land Rovers. The service at Land Rover San Diego with Jeremy has always been wonderful.Jeremy is super communicative, giving detailed updates. We get txt updates and the service team does a video showing the work done. Jeremy is also very receptive to hearing about the problem, and does his very best to resolve the issue. Other dealerships sometimes quickly say they can't reproduce the problem, but here Jeremy and the service team usually finds and fixes all problems.Jeremy is the best service advisor I've ever had, and that makes me even more confident with purchasing Land Rovers in the future. Thank you Jeremy!!!
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September 2023 by Tim Sprinter Pitstop
Got new Defender and left dealership with feeling WOW, that's the next level. Not first time buying new car but first time I've got experience like that. Daria our sales executive made it enjoyable! She knows what she selling, can explain any option and find what really works for you. More over she helps to find right financing with super low rate. Definitely recommend and if you looking to buy go find Daria, she will make it happened!!!
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August 2023 by Kayla N.
We walked in not expecting to purchase a vehicle but Ernesto was really accommodating with all our questions and we thought about the car for 2 days and decided to walk in. We still weren't prepared to buy but after countless hours we left the lot with a brand new Defender 2023 110! It's such a great car and we owe it all to Ernesto! If you're looking to purchase or have any questions I highly recommend Ernesto for all your needs!
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August 2023 by Mark Quesada
We came in looking for a specific pre-owned Jaguar model that was out of stock. I had no intention on buying a Range Rover. Jesse showed us around and never pressured us in any way. He was incredibly polite and easy to talk to. We never once felt like we were dealing with a pushy sales guy. He was patient and allowed us to take our time. They gave me an excellent deal on my trade in and I left with a beautiful Velar that I never would have even considered. The process was so quick and painless and the amount of care I received even after the store closed was out of this world. I had a few remaining questions and texted Jesse. He quickly responded even after he had left the dealership. They have already called to see how I was enjoying the new car and even offered to take care of some blemishes on the front bumper!! 10/10. I would recommend Jesse to anyone looking for a Land Rover.