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April 2024 by Diana M.
Very disappointed with my experience. Ordered a couch back in early February and was told I would receive the couch within one week. Order was then pushed to the end of March. Called again and was now told it is currently pushed back AGAIN to late April. Terrible service. If you don't have the inventory do not sell items to people. This is absolutely ridiculous and impacts people. By the looks of the many reviews this is normal for this place of business.
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March 2024 by Nora R.
The times when I went into Jerome's, I feel like theirs sales persons are a bunch of piranhas and I'm a little guppy. They just don't leave you alone. I want to go to a furniture store that lets me browse for a while then if I have questions, then I'll get a sales person.
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January 2024 by Osmar R.
I'm going out of my way to write about how April M. from the Jerome's Morena store and the manager who processes the protection plans and payments on the left side of the front desk (Christina or Christie I believe) are absolute 10/10 employees and made the furniture buying process enjoyable. They not only gave us space to look around without pressure but then gave us full depth information on anything we needed when buying our sectional. We had gone to other furniture stores to look around and not one single person was as welcoming, understanding, and informed about the items and our issues as the two of them. We ended up having a minor issue with our delivered order and the two of them went out of their way to make it right. Something you don't see nowadays. Would happily buy again from the Morena store thanks to these two wonderful people and would recommend it to any of my friends and family with upcoming furniture purchases.
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October 2023 by Jonathan Graham
Worst costumer/delivery service I’ve experience in a while.I ordered a queen size bedroom set and never received it because the wrong items were delivered twice and the third time they tried to switch my delivery time the morning of delivery after I had already confirmed a time the day before. The delivery guys showed up without confirming the time and then cancelled my delivery even though it was outside my confirmed time. Immediately I contacted Jerome’s and they said it’s nothing they could do but reschedule for a fourth delivery date… that’s wild! Needless to say I canceled the order
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October 2023 by Corey Hiers
Great customer service! We were helped by Danny, super friendly and professional. Made our purchase so much easier!
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October 2023 by Blaine Lewis
Mo was my salesperson. I don't know if he was busy with others but everything he did felt rushed and was very confusing. He didn't add an item to my bill that we previously discussed so I had to do the run around to get that done. He also said my delivery was setup for Sunday (ordered Friday), and was very unclear about how I would confirm or know that was the case. He in fact did not set up my delivery date and I had to call after the fact (the next day) and set up a delivery date. Just felt very unprofessional and hurried and confusing for a process that should be handled with care, especially when putting a lot of money down on big ticket furniture items. I think moving forward, Jerome's at Morena would not be my first choice.Interested to see if he even placed the correct order for me when I receive the furniture tomorrow. Woof.
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October 2023 by Albert Voren
I was in need of new furniture. Jerome's wasn't as expensive as I thought. Well, they do have expensive stuff, but they also have affordable furniture. Their sales people were nice and helped me through the financing options. 0% interest if paid off in 24 months. My furniture was delivered that same night I bought it.
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September 2023 by Elsie De Leon
I went to Jerome's to look for a dinning set and as I walked in the furniture store a sales person named Mo walked up to me and asked what I was looking for. He then directed me towards the area where the dinning tables were and allowed me to have time and space to check out the furniture on my own. I honestly felt very comfortable walking around on my own without someone on my back. Mo gave me just enough time for me to fully look around and then he walked over to me and politely asked if I had any questions.At that point he answered all my questions and made suggestions based on my needs. He seemed very knowledgeable and friendly.I had a great shopping experience. I would recommend shopping at Jerome's in San Diego on Moreno Blvd.
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September 2023 by Ankit Saxena
Found my perfect sofa here! Marina was very friendly, knowledgeable, and patient and helped us find the right sofa. Great selection available at good prices. Would highly recommend!
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August 2023 by Alyssa Haley
Buying my couch was easy but the customer service afterwards has been a nightmare. I paid extra for the warranty covering stains and have been trying to submit a claim for months now. Customer service rarely answers, when they do they put me off and tell me someone will have to call me back. I'll go weeks without hearing from them and finally get in touch again just to get the runaround. Still unresolved. Will not be purchasing from here again.
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August 2023 by Terry Lawson
First after a disaster dealing with living spaces . I went to Jerome’s as I walked in there it was the leather couch I was looking for . Ask sales a few questions ended up walking around there were no pushy sales as I walked the whole store . As I get back to the front told sales what I wanted with in minutes paperwork ready to go the girls behind the counter had receipts ready to go in no timeDelivery today was actually perfect on timeI recommend this morena store everything went so smoothlyThank you Ll terry Lawson
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August 2023 by Sherrill Yee
Found just what I wanted right away. Mohammad was great! He didn’t overwhelm us but was quickly available when we had questions. He was very knowledgeable and provides excellent customer service!!
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July 2023 by carole chapekis
Very easy to shop I purchased a chair for my roof deck and they planned to deliver it the very next day. I decided to cancel the order at this time since I wanted to consider some other options. However, I will go back to Jerome’s to make my purchase whatever it is I decide to get??
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June 2023 by Scott Feldgreber
The sales supervisor William Richardson at the Marina Boulevard store was one of the most outstanding sales people I have ever had the pleasure to deal with. I am currently a sales manager for a life insurance company and I really appreciate a good sales person who is very knowledgeable, and very, very likable.
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June 2023 by Brad Hager
Delivery drivers didn’t call before they arrived. They just showed up I specifically requested a call. One of the tables that was delivered was put together incorrectly and wobbly. Where was the QA on all of the products? Very disappointing on the process and communications from Jerome’s on this entire evolution. Still waiting on instructions to pick up the broken table from Jerome’s. But you sent me a review perhaps you’ll make sure things are right before asking for a review next time.
