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“Ryan was awesome.Explained everything and connected all our audio/tv components.He took to the time to make the setup look great.Definite recommend him for all your audio/visual needs.”
“I had an outstanding experience at T-Mobile, thanks to Tristan! He was incredibly helpful and made the entire process fast and efficient. I can't thank him enough for his excellent customer service. I highly recommend T-Mobile and Tristan to anyone looking for a seamless and positive experience.”
“Skyriver IT is the best! They always pick up the phone right away, and they do not give up until the issue is resolved. They are always able to resolve whatever tech issue I am experiencing, and the members of the support team are very kind.”
“Okay! I'm not gonna lie! I've literally only stepped foot in the place like once but I used to work at the 7-11 next door so I know for a fact that the people that work there are totally cool!”
“I’m a 75 year old, and over the years I’ve owned and operated a number large businesses, allowing me to come into contact with literally thousands of people. Accordingly, I’ve had the opportunity to experience every level of customer service that you can imagine.
The reason I mention this is last year my wife and I were considering switching cell phone providers, and in hearing good things about T-Mobile, we decided to pop into your Balboa store.
This is where we met Ally Fedorka, who we found to be exceptional in every way. She was an incredible listener, she explained all our options, and she helped us understand the value of her offerings in the most professional way. Accordingly, we not only decided to follow her recommendation and become a customer of yours, but when we left the store, we spent the next 30 minutes talking about how impressed we were with Ally’s professionalism.
Now here we are over a year later, and I contacted your store once again, in hopes Ally was still with you. Due to the loss of my wife, I’ll be traveling out of the county, so I needed to ensure my phone settings were all properly set. The good news for me was Ally was still with your company, and I was again impressed by her in every way. Not only was she incredibly helpful, but she was empathetic as to the loss of my wife, and her professionalism shined through once again.
Lastly, as a past business owner I know the importance of hiring the superstars, and you certainly have one in her. As we all know, any cellular company can put a phone in the hands of a customer, but it takes the truly incredible people to ensure those customers remain customers for years to come. I can assure you, as long as you employ Ally, and people like her, I will not only be a customer of yours, but I’ll be a songbird for your company as well.
Thanks for listening, and please pass my best on to Ally as well.”
“Carlos Cecena was extremely helpful today!! in December. We switched all of our personal and business phones over to T-Mobile. Unfortunately, we had not been able to get any feedback over the last two months about a rebate. I went in today and Carlos was extremely helpful. He stayed on the phone an hour after I left and we had a couple phone calls to get the issue addressed. He was extremely helpful. He went above and beyond, and I just wanted to follow up with gratitude. Thanks, Carlos!!”
“When my girlfriend and I made the switch to T-mobile, we were excited because we were informed that we could trade in our phones and T-mobile would pay off our old device with Verizon. After we received our new phones, we contacted T-mobile and they told us my girlfriend's phone didn't quality for the promotion. We felt duped. After several hours on the phone and being met with extreme reluctance to honor the promotion, my girlfriend went to trade the phones in anyway. Theo from the T-Mobile store in Pacific Beach helped us sort out the confusion regarding the promotions, and also discovered that my girlfriend's phone qualified for the keep and switch promotion. Theo spent considerable time and care resolving this matter for us, and was able to get the rebate department to honor the promotion. Not only were we able get new phones, but we were able to keep the old ones as well and have the remaining bill with Verizon handled. Thank you for your diligence, Theo!”
“Recently went into this San Diego location and rec'd thee most incredible service from "Cyr". She explained all the questions I had about switching from AT&T! I was sold and got a new phone too. Great service - friendly, personable, polished! Ask for Cyr!”
“I came in to get a new phone and Ashleigh was my customer service representative, she was kind, professional, knowledgeable and very helpful. She’s made my experience buying a new phone very easy. I will definitely recommend. Thank you again Ashleigh!”
“Had a very confusing billing problem. Keion was so kind and considerate he really helped me out. I went in there worried but he took care to put me at ease and identify the problem. I really appreciate it. Also there's a couple of kiosks for self-serve. The store is kind of off by itself, there's a huge parking lot and easy access for disabled people.”
“Kalitri was amazing handled both me and a nice elderly couple all at once. Made sure we were both taken care of and everything handled. The only reason this location has any business at all is because of this employee here. If you ever can’t get something done this man will do it. He is unstoppable and the best out of the crew!”
“I had a fantastic experience with Bri! She was incredibly friendly and knowledgeable, making the entire process smooth and enjoyable. Her service was top-notch, and she went above and beyond to ensure all my questions were answered. I highly recommend her and will definitely be back again!”
“I’m happy, happy, happy! Spectrum is dependable and their customer service is excellent. They aren’t perfect, but they work to make things right.
I’ll take it any day over my previous experience with Verizon’s degradation in service, price gouging, lying customer service reps. And, every time I called Verizon with a technical issue, their solution was for me to pay more. We were very hesitant to leave Verizon because they have excellent coverage. However, my interactions with their customer service made me question whether I was on the TV show “Punked” with Ashton Kutcher.
Spectrum still values people and relationships with their customers. I’ve been very happy with my wi-fi service over the past 7+ years, so I just switched over my cellular service to Spectrum since they use Verizon’s network. Spectrum’s pricing is 37% of Verizon’s with 100% better customer service. So far, I’m ecstatic about the switch (2 phone lines at an introductory rate of $50 a month. 50 gigs of 5G speeds (it will slow after reaching 50 gigs). That price also includes 10 gigs of personal hot spot @ 5G speeds as well. After a year the price goes up to $69; they promise to never raise rates (TBD). Even with the increase, it’s still 51% of my prior Verizon bill.
I’m extremely happy to have found the Spectrum solution!”
“I only would give three stars because the rep who helped us didn’t have great customer service skills. BUT the other workers were great and we were in and out of there with a new phone for my daughter within 30 minutes ?. Not bad for a weekend day!”
“I had my doubts on wireless internet for a small location, but Wave.band was easy enough to try out. They delivered on everything they said they would. Not only did they deliver, but the technical staff that worked on site was much better than I have experienced with other providers. They were able to help us get our equipment up and running (we are remote to the location) quickly and clearly understood everything that was going on. They have never made me doubt my decision to try them.”
“The store especialst extremely knowledgeable, assisted us with high quality, ensured all features of new phone works well. We appreciate Carlo help and caring for us.”
“Our last phones, S10+, were purchased here in June 2019 and we were in serious need of an upgrade since my husbands phone had already gotten to the point it wouldn't work anymore. After speaking with Haydee we selected the model we wanted. She was informative and explained everything in detail so it was easy for us to understand all the new and improved features and the cost associated with each line item. She also seamlessly transferred all our unique data from each phone to our new ones. We have been with Verizon for decades and have never regretted it. Not once has our Verizon service ever dropped calls. We also purchased Verizon internet while we were there. We have had Spectrum internet for decades without a problem with their service, but what started out at 29.99/month over time of incremental price increases, the latest two months ago, is now 90.99/month. Verizon is way, way cheaper so we switched. Verizon has always there when we needed them and we wouldn't think of using anyone else for our phone service and now internet service.”
Open 24 hours
1360 Fifth Ave, San Diego
Internet Service Providers
“Had it for 2 years and 1. They deliver nearly triple the bandwidth they promised. 2. I can count on one hand the number of times the service has dropped. Super consistent, no issues, and they're even significantly lowering the price.”
“Very good service from the team at this store, they answered all my questions and helped me a lot. Besides, the store was very clean and I found the accessories I was looking for for my phone.”
“Had so much trouble since sep 14 due to for I guess purpose of a metro PCs man to sell a phone screwed my TMobile service then TMobile blocked and lacked my service leaving me unable to use my cell, 5 hours stuck arguing at metro trying to get my TMobile service back the man told me he couldn't do it, now I been trying to remember the pin to open the cell but I totally forgot, TMobile is out of service and I never asked that idiot to do that I own new cell from metro I bought 2 weeks before get the TMobile that was my purpose to get the metro cell back in service not transfer service but TMobile lacked me out thanks”
“I've been to this Verizon store many times and they have never disappointed me in their service. Most recently, I wanted to add a 4th line to my "Family Plan" and was assisted by Kyra. Again, all of the people there are very helpful, but we were really impressed by her. Kyra was kind, helpful and knowledgeable.”
“I called in and had questions about unlimited data for internet. I believe the ladies name was Rema. not sure I spelled that correctly. but she was very quick and had the answers I was looking for and the call was less than 5 minutes. very helpful and thorough”
Open 24 hours
3590 Mt Acadia Blvd, San Diego
Internet Service Providers
“Super professional, timely, clean work. They fixed our networking problems and made things so tidy we can tell where every cable goes. Goodbye rat's nest! It was a pleasure to work with them, would definitely recommend.”
“My partner and I visited the Spectrum Store in Clairemont Town Square to set up new internet as we prepare to move in together, and we were lucky to be helped by Will. I’ve been a Spectrum customer for almost two years, but this was by far the best experience I’ve had, thanks to him. Will was not only knowledgeable but incredibly friendly and took the time to explain all our options in detail. We decided on the 1 GIG Premium with Advanced WiFi and the Xumo Stream Box service, and Will made sure we felt confident in our choices. His professionalism and genuine care made the entire experience enjoyable and stress-free. Thank you, Will, for the outstanding customer service!”
“Michael helped me out picking out a new IPhone. I knew a couple things that I wanted and her helped direct me with the storage that would be adequate. He also let me know about trading in IPhone 11, which I didn't know was an option. Michael made it easy and quick for me which is exactly what I was hoping for. I am very pleased.”
“My 81 year old dad has been in the hospital and his phone got stolen. He was lost, confused and has no means to communicate with the outside world. We got him a replacement from Verizon, but it wouldn't activate and just switched to airplane mode. My brother and I spent well over an hour on the phone with Verizon customer service but they couldn't figure it out.
In desperation, I went down to the Verizon store, getting there just 15 minutes before they were due to close for the day. Ronnie and Nadia (hope I got the names right!) were absolutely amazing. Patient, kind, helpful. They were just about to close for the day (I've worked in shops and know the feeling) but were courteous and engaged. Long story short, they took the time to help me, figuring out what the team over the phone couldn't. My dad's new phone is now working. I almost started crying in front of them. THANK YOU SO MUCH.
Easily the best customer service I've had in years.”
“Went in to buy a new phone and was helped by Geo. Had great customer service and knew a lot about the different options for phones. Was a great experience. 5 starz”
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“They are amazing I went to another AT&T store and they kept telling me the wrong thing that was wrong with my phone took it over a day to figure it out I went to the store literally 10 minutes and the girl figured it out love this store really upset with the other one”