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April 2022 by Leanne B.
I've been coming in once a year for well over 10 years. They are fast and efficient. The price, even though it's doubled since I started coming, is very reasonable and not even half of what bigger places charge. I've never had an issue with their work at all, very accurate. If I had to complain it would be that they never really answer the phone, but when you are in the office you can see why, they are busy working. Best to stop by in person if you have a question.
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March 2022 by Daniel K.
Pretty much the same experience as Sandy. These past couple years he's been very bad at submitting our taxes on time. We've had to constantly call several times to check if they've been submitted. Currently experiencing this again this year as of today writing this review.
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March 2022 by Sandy L.
I have going to this place since 2009 and have never had a problem. But these past couple of years has just been ridiculous. I went on January 29 to file and as of March 10th 2022 my taxes have not been filed or submitted. I have called multiple times and no one ever answers. I was able to get him to answer once and he told me to call back at 7pm so I did but he didn't pick up when I did call. I walked in today March 10th 2022 there were 3 people sitting there waiting, the phone was constantly ringing, the wife was on her phone on Facebook!!! Which makes no sense of why she could not pick up the phone. Anyway I asked about the status if they have submitted my taxes the answer was you will get it in 2 weeks. Which pretty much indicated they have not sent it until the second she pulled my file up. I have asked if it was ever submitted and if not I wanted a refund. I paid a $120 and if it was not filed/submitted then just say that and refund me. People don't have time to be calling and trying to get a hold of someone who provides a service and you have to chase them down like a bill collector just get some answers to a very simple question that can be easily resolved. So there for I have to write yelp review.
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February 2022 by Gary N.
Nam has been my bookkeeper for years, his office will always busy during tax season. He is very good at getting you the money you deserve to get back from your taxes, or help you cover for the taxes you have to pay back to the government, so in the end you will end up breaking even or gaining a little bit back to your bank account. The price has gone up for each form due to inflation. I usually pay $40-50 now it costs $80, but since I also filing for my Mom, he asked for $120 total which was still not bad
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July 2020 by Jessica P.
I wish I could give this place a negative star. I'm telling you I have never been so unhappy to work with someone before. He charges a very expensive price and gives a very bad attitude. I'm telling you I filed my taxes back in February it is now July... I still have not gotten my return. You sit there for more than 2 hours to wait when it is your turn he speaks to you in a demeaning manner and acts like you are his kid. He had asked me to send my documents via certified mail which I did. He then later blamed me it's your fault for not sending it via certified, which I pulled out my receipt and tracking number for him to shut up. Honestly just a very bad attitude one of the worst customer service I have ever received in my life. I rarely write 1-star reviews but this place deserves a 0.
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May 2020 by Thao L.
My dad has been using Bac Nam's tax services for probably 30 years at this point and now I use his services too! My dad has become good friends with him so I address him as Bac (uncle). He's open all day and late into the night because there's always clients in his office waiting to do their accounting, payroll, and taxes. Bac Nam is very knowledgeable and he does everything he can to help everyone that steps into his office. Sometimes my dad would say he likes to hang out and drink tea at Bac Nam's office because there's other people getting their services done and he doesn't mind the wait. And anytime that we misplaced any docs and we call Bac Nam to ask him to email or fax it, we get it within 5-10 mins any time of the day. So that's extremely excellent customer service cause what other office will do that for you? I highly recommend getting your taxes, payroll and accounting done by this office!
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March 2020 by Nhân P.
We brought our paperwork in on Friday, they told us to set an appointment, we got an appointment ONE WEEK from said date (next Friday) and they said if they need any other paperwork they would call. Sure, whatever. Next Friday rolls around, we came on time for our appointment and then they said they would need my wife's SSN card and our marriage certificate, something they could have called us ahead about. Ok, we went back home, got the documents they asked for, came back, and we had to wait another TWO HOURS because the clerk said her boss has to check our paperwork before sending it out to make sure everything is correct, and that our tax paperwork has been finished. Checking tax papers takes that long here people. Never again :) Doing my own tax takes less time than this.
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February 2020 by Joy T.
I had dropped off my taxes and my 17 year old sons tax on Tuesday ( February 18) we were like fourth in line before the business had opened. It took about one hour for a young lady to gather my information. ( picture ID, W2, SSN and so forth. I ask when will it be done she said about 2-3 days so I told her I can be back Saturday, Feb 22 @ 1pm. When picking up my return just to sign and pay it took about a 30 minute wait after I told the lady, I'm not going to wait any longer when you say a certain time it's that. Don't get me wrong these people are great at doing taxes BUT please expect to be here longer that one hour. Make sure your phone is charge!
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February 2020 by Ali R.
Terrible services and unprofessional attitude. He forgot to giveback my tax documents and when I asked for it he said he lost it. He told me to call back and he will look for it so when I did he said he will look he's too busy. This is my third time asking for my tax documents and he says he has no time. Don't go to him.
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January 2020 by Eric M.
Very helpful for my return thanks Mr nguyen I know u have a lot client but u always help people to give a good filing tax
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August 2019 by Lisa M.
Read the reviews ppl! Took my tax paperwork and didn't even do my taxes or inform me they weren't doing it! So unethical! This place is a joke!!!! Will never go here again and urge no one to!
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April 2019 by Dennis H.
Gave them my paper work two months in advance and they didn't even do it correctly. I had to go back in right before tax season ended to find out why I never received my tax refund. I probably came in three times and each time they told me it'd be ready by the time I come in. Those three times I came in, I waited three hours. Please note, they told me they d call me the day before but never follow through. Good luck.
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April 2019 by Mindy T.
Yes, this place does get busy during tax season, but it's worth it. He does a careful job and for a low price too! You honestly can't beat it. They have a small staff and you cannot expect that everything will be done as quickly as you please. If you want something done faster, go to a bigger firm. If you want good work for cheap, come here!
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April 2019 by Nguyn T.
Làm ăn quá bê boi. Duoc hen thu 5 tuan sau den lay ho soLam an nhu s*** , cho hon 2 tieng van chua xong . Trong khi do , ho khong lam theo thu tu , ai vo hoi thi ho se tra loi va lam cho nguoi do .Qua te , nhat la ban con trai . Lam viec qua te .We waited more than 2hrs , and I asked them about my case. They asked us to give them more time. but now it's 3 weeks, i came when they opened the door and they still haven't finished my file, i waited another 2 hours. The worst thing is that they never tell us that they've done my case, they didn't tell " yes or no " , they just let us wait a few hours until we scream, then they say please give more time for them, too bad
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March 2019 by Leslie L.
Unorganized, overbooked appointments, arrived in the appointment date still have to waited for three hours and they beginning to file my income tax, what a busy, need more training to be more organized.