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May 2023 by Kristin M.
I called to reinstate a carpet installation order that I had put on hold prior. THD came out to our home and measured everything back then and we had a quote. I was told that the measurements had to be taken again since the original measurements had been taken more than a year ago. I confirmed that nothing had changed in our house since and the measurements were unchanged. A circular conversation ensued, and finally I was told that measurements weren't kept more than a year. I replied we had the quote with all the measurements. the whole conversation was very frustrating and bares all logic. Taking my business to Lowe's now.
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May 2023 by Anthony J.
IF I COULD GIVE THIS HOME DEPOT LOCATION 10 STARS, I WOULD GIVE 11.I was blown away this afternoon by tye cleanliness and organization of the store and its employees. I actually was looking for something and an employee asked me if I needed any help. You might think this to be a common thing, but ket me tell you it is not. Some stores you go in the employees don't even greet the paying customers let alone ask if they can assist in any way.I have been to some locations where you have a very hard time with making a return, but here you are treated with respect as customer.I have to mention this because as I was looking for the store manager to comment about my enjoyable experience today in this location, the employee helping me mentioned that the manager is off today, but he offered to direct me to the Assistant Manager named Courtney.LET ME TELL YOU ABOUT Courtney the Assistant Manager.As I was approaching Courtney he was assisting one of the cashiers who had a question about a guy trying to make a purchase with cash that Courtney observed where sketchy bills.I was blown away at how that situation was handled. It was handled so professionally by Courtney abd saved the company a whole lot of money due to what that guy was trying to purchase.Courtney gave him the option to pay with a card or either we can call the authorities, to which case the man immediately left the store.Courtney and tgat Cashier deserve a raise and promotion!!!
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April 2023 by Samira A.
I love this Home Depot! All the staff is super knowledgeable and helpful! Today Brian S. went above and beyond to help me out. He was super friendly, answered all of my questions and helped guide me on my home project! I will continue to come to Home Depot on sports arena for all my DIY home projects!!
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March 2023 by Joe P.
Kathy was great with the customer service. I left very happy. I got everything I needed this Home Depot's full of great stuff and good prices.
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February 2023 by Lo S.
Hey this is the best Home Depot I've ever been to. Don't bother going to another one, I won't. They actually didn't have what I was looking for today (indoor wall planters... niche item) BUT their plant selection is CRRRRAAAZZZYYYYY!!!!!!!!!!! This is the best plant selection at any Home Depot I've EVER seen. Wow. They had some really great stuff, so I'm excited to slap it in my living room... just need the actual wall planters now lol..I'm really writing this review because the staff here is SERIOUSLY INCREDIBLE!!PAULETTE runs this store and she knows everything. She is so kind and sweet. I literally saw her aura when I was looking for help and I knew she was the person to talk to. She went and got a shopping cart with me, AND SHE WIPED THE RAIN OFF WITH HER OWN PERSONAL JACKET. This is the level of care that Paulette gives. She is incredible.. and she gave my dog treats!!! He loves her!I also need to shout out RITA who is SO SWEET and instantly hugged me and gave my dog the rest of the bag of treats. TURKEY RACHEL RAY treats as Paulette pointed out, the good stuff. He is currently passed out in a food coma. Rita checked me out at the cashier station and she is so nice. She told me that you can RETURN DEAD PLANTS at home depot... did u know that? Cause I really didn't know that. I'm really hoping I don't kill them, but that's great that I have an insurance policy.Also I wanna shout out JELLY who has the coolest name ever and REALLY has her s*** together. And also Jelly I'm sorry to ask this but if you're single please call me. Sorry I know that's gross and male behavior (sorry men who dont act this way). I don't think she is but I dream big, ok.Anyway come here if you're looking for plants! And the pots are REALLY nice as well. Many of the pots did not have drainage holes which is a bummer for a succulent parent like me but u can always drill ur own holes in pots with a diamond tipped drill bit. Not sure if you knew that either but now u do.I brought everyone here some donuts because I love them so much and they made my morning amazing. Hope everyone reading this has an amazing morning too and I bless this Home Depot from the sky so that they have the best day every day. I think they do already, because they are so nice.
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February 2023 by Rick W.
We purchased ANDERSON WINDOWS from Home Depot on Fairmont in San Diego. They sent Luis to give us an estimate and Hector to measure. These guys were friendly and knowledgeable. We were not happy about the five-month wait for installation, but everything looked good, so we scheduled.Finally, the big day came and ALFA Construction arrived. Victor, Vladimir, and Dennis must be the best crew in the trade. They were courteous, so competent, and explained each step as I looked on. They asked me for my input and were happy to go with some minor adaptations. All windows fit perfectly, they insulated every little seam perfectly; the trim and detailing were excellent. Really a smooth operation all the way. After two days we had sixteen beautiful windows in our Allied Gardens home.Here's what I have learned: Your experience with Home Depot, Lowes, and others depends on the installers they use. We also had our Pergo flooring done through Home Depot. Since then, I will be sure to check out the installers for our upcoming kitchen and bathroom projects. Love our windows! Rick
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February 2023 by JL S.
I've always found the in store employees very helpful. Reason for not giving five stars is the low level of competence of the subcontractors they use for appliance installations. Ranges and overhead microwaves were incorrectly installed, forcing a return trip by a gentleman who described himself as a fixer. Sadly he didn't have the right tools to cut wood in order to furr out the microwave so that it would open properly. Another time a subcontractor didn't install everything that came with a garage door opener. Slap it up and get out of there before the customer notices anything is wrong seems to be the working motto of Home Depot crews.
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January 2023 by Andrea T.
Jason who works in the plumbing department has helped me a few times. His customer service is above and beyond. Thank you again Jason for all of your help!
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October 2022 by Jane A.
USELESSYou have a ton of floor employees in which many are doing nothing (but stare at their phones watching the Padres game off with the Dodgers). I had to stop a cleaning crew person to see if he can help me and he said he will call someone. He called someone (I heard him on the intercom) and not a damn employee came. I ended up leaving after 10 min of waiting. I am trying to make a copy of my house key. That simple. Y'all got one job, help customers. SO, help customers. Lowe's is way better than Home Depot, go to Lowe's.
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August 2022 by James V.
Conveniently located off Sports Arena with plentiful parking, this Home Depot neighbors was outstanding.Exceptionally helpful and friendly service from Charles as well as an individual from gardening Got exactly what we needed. Well stocked and fair pricing.
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November 2020 by Donald P.
We've had it with this place. The same old same old B.S. it seems that every time my wife or I visit the store when we visit San Diego it's nothing but a nightmare. A week and a half ago, we witnessed the same exact thing when we were here the last time we visited. Their employees are very rude to customers. I won't go into details, though part of me wants to by giving you the exact names of the employees that are no good for nothing. But, we don't want to wish them anything bad such as getting fired etc. etc. Especially during these rough times that were experiencing. I don't know? Maybe it's a San Diego thing. I've never seen or heard of such rude people. But the funny thing is, they are always Mr.and Mrs. nice guy when one of the managers are around. But where are the cops when you need them? Anyway, we will not be returning here or any other home Depot for that matter. We will take our business to Lowe's, and other national and or local home improvement stores. We're almost positive that we speak not for one, but thousands if not millions of customers. If we could give them a zero star we would. But in order for us to write this review you need at least one. The reason why we're writing this review, is not so much for other people to view, but rather for the corporate office to see. Sometimes, it's worth paying a little extra going to the competition ( even if their prices are double or triple for the same exact items ) at least you'll get what you pay for (Quality products,) and excellent customer service. Home Depot needs to have a major wake-up call by holding a meeting and pointing out possible complaints from other people and how to handle them before it's too late to recuperate from major loss of customers. D.P.
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October 2019 by Bill Flanigan
Nice people nice people nice people nice people nice
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April 2019 by Bill Green
Convenience and they have EVERYTHING!
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March 2019 by Carl Smith
Hello, please review the information below to donate to our charity monetarily and/or with products so that we may auction them off to raise money. thank you for your time, Carl
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March 2017 by Cynthia Souza
I'm not one to cause a scene but your store is not returning my calls because you are busy. We took time off to get our door installed today based on the appointment that you created for us. An hour into the delivery window The Home Depot called and cancelled the delivery because you were missing a piece. Nearly 2 hours since that phone call, we have not received any resolution into this matter. I've called 3 times, spoken to them calmly and explained our situation and receiv