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June 2024 by The 11th Hour
I've ordered from HardwareSource a few times before with no problems. With my most recent order, the part wouldn't work for my needs. When I called, the staff was fast, friendly, and helpful. Well done!
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June 2024 by Sean Gelles
Ordered a cabinet hinge. No other hardware store had this hinge. It was delivered on time as promised. It worked. Great experience.
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July 2023 by Erick Lea
Excellent
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June 2023 by Todd M.
I was struggling locally to find the right replacement for a broken hinge and stumbled upon Hardware Source online. Fantastic service and a perfect match! Easy online inquiry--upload 3 pics (door closed, door open, and close up of hinge) and add any description/comments. I added the brand name and number stamped on the hinge body. Received the reply with recommended replacement the next business day. Ordered and received 3 days later. Perfect fit and we're good to go! Very impressive.
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March 2023 by Frank Tamborello
This product is listed as steelHowever it appears to be "cast"steel. Not the same as solid steel. The mounting plate broke in two with less weight as indicated in their specs.
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February 2023 by Pete W
Wow, great website, fast service and shipping. Great experience. I recommend
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July 2022 by Martin Bunch
Great service and knowledgeable staff
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June 2022 by Wes Patton
the hinges were low quality and the sales support guy (Dominic) was impolite and dismissive.
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May 2022 by rob alton
Ordered hard to find hinges on a Sunday. They came in the next Saturday and were perfect!Speedy and good quality. I highly recommend Hardware Source!
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October 2021 by Wendy G.
One of the hinges for my kitchen cabinets broke apart. I searched everywhere for weeks and was unable to find a right replacement. I somehow came cross HardwareSource online. Snapped a few pictures and sent request in. Within an hour, Dominick replied. After a few email exchanges, he sent me the link for the part number that I needed which is perfect. I'm pleased that my cabinet is back to functioning. Thank you so much Dominick for your help! Definitely recommend Hardware Source if you are searching for hinges products.
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September 2021 by Nick R.
I needed advice on a specific part for my lazy susan. One of the hinges had snapped and I was having a heck of a time trying to track the part down at local stores in my area. I came across HardwareSource after researching the brand's website. Dominick Wintner got back to me same day with the part number that I needed based on pictures that I had provided. Ordering was easy, the part arrived in a few days time and the install was a breeze. Thank you Dominick for your assistance!
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September 2021 by Glenn D.
I had some old euro-style hinges on a set of outdoor BBQ doors that were rusting and with few distinguishing marks. I called Hardware Source and they put me in contact with Dominick. I described my hinges and then sent him a couple of photos. In no time he got back to me with a recommendation for current hinges and I made the order. Two days later, they were in my hands and they fit like a glove. Great service and rapid delivery....and better prices than you'll find anywhere else.
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September 2021 by Bre Shook
they dictate thier employees PERSONAL healthcare choices. STEER CLEAR OF DOING BUSINESS WITH THESE FOLKS!
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September 2021 by j&k quarantined
Never been in the store, boy do I wish I wasn't thousands of miles away, but I have done the email, chat, and the good old fashioned over the phone thing with this place.WOW! I'm not sure what to say......I'm sitting here at home, thinking to myself, this has got to be some type of family business, that started with an old man's dream, a small dirt floor shack, and has passed generation to generation.Everyone that I've dealt with has been knowledgeable and polite. Maybe they don't have all the first hand hands on experience with each and every item they stock, but when the answer can't come off the top of their head, they actually take the time to get the answer, and it's not just "some warehouse guy" opinion.I'm time zones away, but nearby a product manufacturer, for products Hardware Source sells. I just don't have the words for how much greater my phone conversation was with the Hardware Source employee, than my walk in face to face with the product manufacturer. The people who represent the manufacturer were oblivious by comparison and of course were only willing to offer biased one sided thoughts. The online chat provided a more personal experience than how I felt leaving the manufacturer, which in my opinion is shameful.I don't know what kind of training goes on at Hardware Source, or perhaps I just so happened to come across only owners or bosses, but they made me feel like a valued customer.I've got honest to goodness hundreds of hours invested in researching the products I recently purchased.I tried to shop local, I've compared products, shopped prices, you name it.Out of frustration I just so happened to stumble upon their site.They weren't even mentioned by the manufacturer, who in all actuality should be promoting the heck out of this place.I'd become familiar enough, you know, know enough to be dangerous, and my initial conversations I brought my challenging A Game, and the responses were all spot on with the functionality of products I was asking about.The prices, well let's just say they were less than half what anyone local, who doesn't have any familiarity or inventory is charging.Yes, there are places claiming no tax, no shipping, and a box of donuts with each purchase.......To be honest, the manufacturer directed me to one online site that had a scam of a physical address, and shipped from the manufacturer, never actually seeing any product.Nope, if you want fast shipping, well packaged, fabulous prices, and customer service, there's no place else to look. Each and every encounter I had, left me feeling that there is tremendous pride in the work done here, even the ability to adjust settings for the website for different conditions is beyond impressive.This store has the formula for what it takes to retain a customer base, in a time where most companies are all about numbers. I don't enjoy feeling like a number, so I will do my best to promote this store, because it deserves way more than the few dollars that I'll occasionally spend here.I avoided saying "treats you like family" because quite frankly, they treated me better than family, I felt like I was truly a friend of the company. And that meant a lot to me, especially being a first time customer.I hope to some day get back to the west coast, and no matter the reason, I pray to remember to stop in and visit.Thank you very much Hardware Source, you are my first choice for cabinetry and fencing from now on!
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July 2021 by Don Passalacqua
Great customer service via email which helped me identify which cabinet hinge I needed and was promptly shipped out.
