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December 2023 by Jamie N.
Update-I was able to return after the 30 days no problem, no hassle on taking my time trying things on in case I wanted to swap to something different. Earrings so far are sturdy and pretty, the girls there were nice and professional this time around so I'm guessing I got a weird one off experience the first encounter. Would recommend
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August 2023 by Jennifer s.
Attractive looking costume jewelry that may be the cheapest made jewelry I have ever seen.What's funny is they say they will replace it if it breaks.My item didn't last a few hours until it fell apart on my arm.I won't be buying this crap again!
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June 2023 by Sara Boddy
Great customer service but the jewelry that is gold plated is expensive and I had a ring for 1.5 months and all the gold tarnished. I have other jewelry that is gold plated that does not fade that fast for 1/4 of the price. I wanted to return it and use my credit to get a nicer piece and they said no but I can come back whenever to get a new ring which is great but such a waste of material:( not a great business model, now I’ll come back for a new ring every 2 months since they have a “life time warranty” but won’t purchase another piece from them:( such a bummer
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June 2023 by Maria Elmjouie
I got two gold plated rings over a month ago. One is just on its own as a simple gold piece. The other is a little more pricey because it’s a set of four rings. The lady told me about their life time warranty after I had asked her about why her jewelry was so tarnish and how long she had them. She mentioned she got them in November and already traded it in again and it was like that. I stopped myself from buy the additional bracelet I was getting. She assured me that as long as I didn’t wear them in the water or when I wash my hands, the quality would be fine. She also mentioned since one of the rings is a set of 4, I had to have all of them to turn them back in when they fade. A month passes and one of the rings is silver and the set of 4 is silver and has two crystals missing already. I spent about $180 for these two rings and asked if I could exchange it for earrings or a neckless bc those don’t tarnish like the rings. I already have 3 sets of earrings from them and a neckless but the woman who helped me said “no and I don’t own the company.” I got my new set of rings after trading them in. A day later, two crystals fell out. Not the best experience and couldn’t understand why I couldn’t just exchange them. Especially since I am a repeated customer.
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June 2023 by Courtney O.
The delicate and staple pieces are gorjana are both cute and affordable. But what sets this place apart from your Kendra Scotts or Mejuris is the service. Love that everyone was attentive and helpful. Especially since the prices aren't on the pieces, they are there to help and offer layering suggestions. I even got a friendly follow up email from the person who helped me at the store and info on how to care for my pieces.
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February 2023 by Kat M.
Not only is their jewelry exquisite and affordable... Their staff is top notch. I went in with a problem, and they fixed it expeditiously. I also ordered a bracelet that wasn't in stock, and they said it would be sent to me. (Standard shipping would have made it arrive on Monday.) I nonchalantly said: "Awww bummer, I have to leave on Sunday, and was hoping I could wear it on my trip" Unbeknownst to me, they upgraded my shipping to 2 day, so now I have my beautiful bracelet that I can wear on my trip tomorrow!!! Customer service like this is VERY rare these days, so I just wanted to applaud the ladies working there for extending a kindness to me. I highly recommend this store, and I hope management at Gorjana read this, so they will commend their employees for a job well done.
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January 2023 by Jess E.
Went in to buy something and exchange a TARNISHED item as gorjana products tend to do. Was not helped, told they barely do these exchanges anymore and to call customer service. Every other location has been able to assist me with with graciousness, the ladies in this store not only didn't help but were rolling their eyes? I was a die hard gorjana fan before today, and now I can honestly say I'll never return or purchase from them again.
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December 2022 by Ward M.
Great spot for some dazzling jewelry. Prices are very competitive. The young ladies in this store (Westchester) are wonderfully helpful and delightfully energetic. They were welcoming and enthusiastic to help. Best of the best at this location. Go here, buy earrings.
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December 2022 by kellee m.
Came in today with my mom and the staff we're so rude!! No welcome to the store, no one asked if we needed help with anything. I was looking at something and a girl just pushed her way by me and opened a drawer and didn't say excuse or anything. They welcomed and said goodbye to others. Not welcoming or friendly, nor did it make me want to give them any business.
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September 2022 by Mary B.
I've been a customer at this location for a few years now and have always received great customer service. The jewelry is beautiful and I appreciate the gift with purchase events. I recently visited this store to get an item replaced due to the clasp becoming loose and the store associate happily replaced my item without any issue. Outstanding service and happiness guarantee!
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September 2022 by Liz N.
Blair was super sweet she helped me pick out 2 earrings that would flow well with my other piercings and she even helped me take out my old ones!
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August 2022 by sylvia “bbbsylviaaa” wang
noodle tastes good，the cold dish is super recommended , love it!
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July 2022 by Crystal H.
Went to this store and was excited to buy some things for myself and gifts for friends. I was never approached or asked if I needed help. I was ignored. Left and came back a little later and still ignored. Went to Kendra Scott and was helped immediately.
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July 2022 by Jesse P.
I don't know if this is the place to post this review, but I needed to leave this somewhere! I recently ordered a necklace from Gorjana online, and there was some mistake on the part of UPS tracking and, for a week, it said a label had been created but it hadn't been scanned for shipping. I had no trouble at all getting ahold of customer care who looked into the issue for me and gave me some guidelines on when I should report back if the package never arrives. The package DID arrive--for some reason with no tracking info from UPS. But I love the item, I appreciate the customer service--even after my CLEAR impatience! Not only did I get the item, but it shipped very quickly after ordering--long story short, you can trust these folks to provide excellent customer care and beautiful product!
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June 2022 by Sarah Ince
The girls in here are so sweet. I love shopping at Gorjana. I have extremely sensitive ears/skin and this has been the only jewelry I will wear now. It’s adorable and very affordable.
