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October 2023 by Randy Chavez
Terrible customer service
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May 2023 by Memo Ramirez
Make an appointment, because they don’t have a lot of staff on hand.But when you do get helped ; they will take care of you !
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March 2023 by Ghost Raptor
This place is RARELY open at the posted time on the front door and google
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March 2022 by Cleopaty Morales
(Translated by Google) Excellent atention.(Original)Muy buena atención.
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March 2020 by Mario J.
Came here to do a simple payment and Only one staff was on duty. She told me I'll be with you in about 5 mins. I was like, okay cool 5 mins. 40 mins later I'm still waiting. When it was my turn she told I couldn't do the payment. Come on you made me wait 40 mins!!!! She seemed in a bad mood aswell. Maybe if you can't handle the work put more staff ?? seriously ?? Only one staff ??? I went home and did the payment in 2 mins. This place deserves 0 stars.
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December 2019 by Carlos Vargas
(Translated by Google) Friend(Original)Amigo
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October 2019 by Juan Solis
(Translated by Google) My insurance agency(Original)Mi agencia de seguros
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June 2019 by Vivian A.
I wouldn't recommend this place AT ALL!!! They lack of PROFESSIONALISM, COMMUNITY SKILLS & HONESTY. I got there before 6:00 pm and the agent told me that she will assist me shortly, never asked the reason, why I was there? Once she was done with a client (before 6:00 pm), she asked me, "How can I help you? I told her that I was there for a quote. She replied, I can't help you because we are closed, come back tomorrow". Of course, I wouldn't never go back. I am glad I haven't signed any kind of contract with this people.
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September 2018 by Alejandra Gutierrez
Worst insurance you wount believe the unprofessional company they are
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August 2018 by Viridiana H.
Excellent service! Rosa helped me out so quickly, friendly and profesional! Also provided me the lowest rate! Of course coming back always at this location in the future:)
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March 2018 by Tianna M.
Crappy same guys that still sit in there making money for years on a corrupt business.
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August 2017 by Branon M.
Crooks!! This place needs to be shut down. Poor buissiness tactics and crooked settlement Staff. They dont take responsibility for there fault's. from the reviews, looks like they don't even take care of there own insured. Corrupt, unreliable, untrustworthy, shady, unprofessional, greedy, evasive, and do not stand behind there services. They get 0 stars. B.Mitchell. bn6742
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June 2017 by Javi M.
Do yourself, and other drivers a huge favor and STAY AWAY FROM FRED LOYA!!!! There's not enough characters allowed on yelp to describe how horrible of a business this place is. First off, all their locations work through their El Paso location. NOBODY COMMUNICATES WELL WITH EACH OTHER! I don't even have them (thank goddess!) but the girl who hit me did. They tried to give me $630 for damage that was over $3000! I went to the body shop THEY PICKED! I had to call my claim representative EVERYDAY (David Magallan) because he was so horrible at returning my calls and keeping me informed. It took Fred Loya Insurance SIX WEEKS TO PAY THE DEALERSHIP FOR THE REPAIRS. These people are idiots! Everybody talks so fast, I was constantly asking everyone to repeat themselves. You'll also be transferred over and over, and always leaving messages. DO NOT INSURE YOURSELF WITH THEM, CHEAPER IS NOT BETTER!!! I just can't bring myself to understand how a business could run like this. Run far, far away!!
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May 2017 by Patty Gutierrez
Horrible all around not enough Staffing
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January 2017 by Cierra Taylor
After speaking with an agent and getting a quote I got there around 5. A woman working there had me wait 25 minutes for her then I was told they close at 6 and she wouldn't be able to help me.
