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February 2024 by M C.
I would not have thought to go to this shoe store for athletic shoes because I usually hit one at the mall but I had a Hoka return, and this was one of the places to return them. JACKSON was awesome, he was so polite and knowledgeable. The store had many customers and he asked about my return. I said I bought them online and never tried Hoka's before. He said it's always best to try before you buy so you get that right fit for your situation. After he asked me a few questions, he made a few recommendations and immediately came back with shoes to try. I felt bad because I thought I jumped the line and he said he had everyone handled - and he did. I wasn't use to this personal one on one experience and it was great! As an employer, getting employees that are helpful, courteous and enjoy their jobs are hard to find and I hope that he is recognized by his boss and company because he is an asset to their team! Thanks Jackson! I hope they give you a bonus!! And this will be my new shoe store!
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January 2024 by MaryBeth H.
What has happened to our favorite shoe store? We just had the worst customer service ever at Footwear Etc. Hillcrest. We have been going there for well over 10 years with knowledgeable staff that were excellent on customer service and were experts on the store inventory. This time we asked a simple question about a shoe and the first woman who helped us just gave up and wouldn't help us but not before arguing with us and storming off in a huff. The second person who helped us knew nothing about the shoes in the store. How is that possible when you are selling shoes at a shoe store that you don't know anything about the merchandise. Also asked for our phone number in a very rude way to look up our account. We might try to go to the Encinitas branch but it is a long drive and not convenient. SO disappointing! UPDATE: So all is not lost. We had to go back to the store to pick up our shoes that were ordered and Zak helped us this time. He is an assistant manager and he was very knowledgable and helpful. He was pleasant, listened to our needs, found what we needed and even sold us another pair of shoes as a result. Giving 4 stars because although it began as a very bad experience, Zak came to the rescue and was excellent. In addition the Company has reached out to rectify the situation and I will be checking in with them so that our favorite shoe store keeps up the quality of service we have so appreciated in the past.
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November 2023 by L. P.
I had an issue with an order I purchased online. Came in and Yajaira was great. Attentive and addressed the issue. I was able to find a shoe that worked for me in store, so the exchange went smoothly, even getting my $20 rewards transferred to my new purchase. Thanks for a stress-free experience.
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October 2023 by Colette S.
I came into this establishment recently to inquire about orthopedic tennis shoes to better benefit my foot issues. Not only was Kendra Waller (manager) extremely knowledgeable about my foot issues, she was engaging, patient, and answered all of my questions. Thank you for the excellent customer service! I will definitely be a regular here in moving forward!
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September 2023 by Virginia Staples
Super footwear selection.Unique clothes.Excellent service.
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August 2023 by Elliot J.
So nice to find a local shoe store. Wide selection of high quality shoes and found my wife a unique and beautiful bag as a gift too. Pricing is competitive but the service is outstanding.
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June 2023 by Brendan
Aggressively mediocre. If you're looking for selection you might not find elsewhere you'll be disappointed. Any of the running shops in SD have way more selection and better staff. Don't even bother if you looking for any type of low or high hiking shoe/boot.
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April 2023 by Lisa K.
Perfect store to find well-made, attractive and supportive shoes, especially for travel. Customer service is on point!
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April 2023 by Eebee 4.
Great local shoe store! My feet have been aching from my old shoes, fallen arches, and a high instep, so I am upgrading, and looking for more comfort. I walk a lot- so I need special care. Doreen, and Zac have been great to work with. The store is friendly, and welcoming. Doreen even ordered some shoes for me when they didn't have my size in stock-which was helpful. Thank you!
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January 2023 by N. P.
Went in for inserts (had developed painful plantar fasciitis) and left with amazingly comfortable, stylish gym shoes, and a couple of flip flops, all to heal PF. Yes, they were all on the pricey side, but 100% worth the cost. Customer service was also top notch. My shoe expert also gave me a coupon to use the next time I shop there. A few months later, my PF is gone!
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January 2023 by Alice Mercer
Love the shoes they carry at Footwear etc. The place to go for a comfortable walking shoe. So many great styles.
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January 2023 by M E.
Pro service at it's best. Kendra rocks the shoe sales with expertise and service.
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January 2023 by Dorothy Crockett
xlnt - all around, w/new mgr., new mgr.Kendra W.purchased: purse, slippers, ballerina shoes - all on sale;bonus extra discount- for total amount of saleRewards memberWill give specific purchase brands under separate post. . thank you!Fastl, efficience; little time to ship; needed items in 2 days; got 'em then!Assisted me out to car as I experienced knee surgery.The best - :you rock!
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November 2022 by Karla Cohn
I found the most wonderful shoes at Footwear etc yesterday and for me this is saying something! These shoes (Ziera shoes from New Zealand) are unbelievably comfortable, cute, supportive and were on sale! Also, our salesperson was patient, fun and brought us boxes and boxes of possibilities. Definitely five stars!
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November 2022 by Caroline J.
Amazing service, wide selection of footwear and all accessories, centrally located, and always a positive shopping experience. I can't recommend this place enough! Family owned and operated, endorsed by doctors and physical therapists. Go give your feet a chance to feel great with the support and offerings at footwear etc!