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November 2023 by C D
I had a great experience and speedy repair with Fix Auto. Marlon was a great help with updates and information needed regarding my vehicle. Thank you all.
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November 2023 by Michael Saffian-Fischer
Great professional service here took me in got my quote and then got my car fixed.Services: Painting
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October 2023 by Dave Kensler
If I was only rating my experience on the start and finish it would be a 5* and I know for many people, if something starts and ends well, that is all that matters.Unfortunately the time frame in between dropping my vehicle off and picking it up was too problematic to ignore and leave out of a review.You can always tell how good a company is when a process does not go according to plan. Most every company is great when all is well.My repair was supposed to take 2-weeks yet at that point there was a problem getting a replacement part.I was originally told the part needed to come from the automaker itself versus a local dealer.After a week of no progress I told myself, "If I want my car repaired it will be up to me." I ended up being right.I am sure Fix Auto has a process which works fine if there are no curve balls...but this is 2023 and who "waits" for solutions? That is a 1990's mentality.I got on the phone and called all 4 local dealers(Kia); found parts at 2 of them which I drove to in order to get them ASAP. Ended up driving around 100 miles total.As well I had never ordered anything off of eBay in my life but I got on the Internet and ordered some used auto parts through that platform.In summary, I did more in about 3-4 days to find a solution than Fix Auto did in the additional 2 weeks it took to complete my repair.Only they can answer why they couldn't do the same...get on the phone and Internet and if needed drive to the dealer or have a courier service do so.One of my favorite quotes is, "If Plan A fails there are 25 more letters in the alphabet."Fix Auto has, by my experience, only Plan A.Thankfully eBay has a generous return policy so the $100+ I spent on those parts will be refunded. As well the new part which eventually was the correct one that I drove to a local dealer to get on a Saturday afternoon and paid for with a credit card, was subtracted from my final bill.My work experiences have taught me when something is not going according to plan which involves customers / clients... everything needs to be amped up....communication, overall efforts to find solutions...the customer needs to feel there is urgency and they are being prioritized because of the delay.Unfortunately that was not the case in this situation and ultimately MY SENSE of urgency; exploring alternative ideas(Plans B, C, etc.) is what moved everything more quickly to completing the job.
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October 2023 by M Nicholson
I brought my car in after being rear ended. Things were easy until I picked up my car, and I found that my expensive sunglasses in the ceiling console were replaced with $20 ones.Rachel at the front desk was immediately defensive and would not take the situation seriously. She was condescending and rude and should not work in customer service.I drove back to the lot, and the general manager, Justin, passively stated that he doesn’t think it happened and that there’s nothing that can be done. He said he would ask his technicians and none of them said they took the $300 glasses.Their customer service is appalling. Nothing was done about this theft, and it actually seemed like it was accepted as something that happens. I’ve filed a police report with the SDPD and reported the manager to the franchise.
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September 2023 by Pearl Rose
They do awesome work and are thorough and care about their clients. I have used them 3 times. Highly recommended!
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June 2023 by Lidiia Byzina
Amazing service. They repaired the vehicle way faster than I was told. My car shines bright like a diamond after their shop ? ? Bring your vehicle to them with no hesitations!
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June 2023 by joseph young
Excellent customer service! Not happy regarding the part reordering delay, but not blaming the folks at Fix Auto.Services: Painting
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January 2023 by krrmcc _
Good work, finished reasonably quickly. Had a serious issues when I picked up the car, but staff helped me resolve it quickly. Excellent customer service.Service: Body & Trim
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January 2023 by Ashanti Edwards
David Luna fixed my car and did a great job and communicate with me good and so did the office definitely would come back to them if something else happens to my car good service here !!!
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January 2023 by Kimone Dockery
I took my car in after a hit and run. They replaced my door and blended the color so well. Though things broke that were not anticipated, they kept me informed and we worked together to get the parts in an appropriate time frame.David was great and ensured that the job was complete before the vehicle left the shop.Like they say, hope to never see y’all again but a job well done!!
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December 2022 by J7 Odnorof
Thank you Fix Auto Mission Valley for your awesome service. My SUV got crashed into on the passenger side. The passenger door was warped so bad that water easily leaked through. FAMV fixed everything so good, it looked good as new. I They have done repairs for me in the past and have always been great. Thank you FAMV.Services: Painting
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December 2022 by Jayner F.
Thank you Fix Auto Mission Valley for your awesome service. My SUV got crashed into on the passenger side. The passenger door was warped so bad that water easily leaked through. FAMV fixed everything so good, it looked good as new. I They have done repairs for me in the past and have always been great. Thank you FAMV.
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November 2022 by Robert Maldonado
Ask if they could simply do a touch up and I would pay extra. But not even touched with a feather. The car was dirty and just not as professional as I thought. Attention to detail is importantService: Painting
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September 2022 by Kailey C
They did a great job fixing my car. But I had to make a few phone calls in order to get my appointment date because they did not call me after the inspection to set the appointment, and give me a lead time when they say they were going to. It was only a minor inconvenience, but nothing I had to go out of my way for. They completely fixed car and it looks as this it wasent even crashed. Thank you :)Services: Painting
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August 2022 by Diane Kelsch
Super friendly and responsive staff, conveniently located, and they did an excellent job repairing my vehicle. I would definitely use them again!Service: Body & Trim