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June 2023 by Mary Taylor
As a retired financial advisor, I really enjoy this bank for it's great rates and customer service.
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May 2023 by Rocha C.
Although I have never met "Maryl G.," she took the words right out of my mouth. I could not have said it any better. This branch is stellar in all aspects--from the vice president, to the branch manager, to the teller, to its location in a beautiful office park. All employees are super-committed to customer service and will bend over backwards to problem-solve--in the event that there ever is a problem with this bank, which after four years as a client I have never experienced! Outstanding deposit interest rates and kind, hard-working bank personnel!
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October 2022 by Marcus Brogan
The staff is very friendly and helpful. The bank offers an exceptional rate on savings, so the IT system can become overloaded with new applicants and cause delays, but again, the staff will help you overcome these obstacles.
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October 2021 by Max Hicks
Bank service are horrible.They did not exactly service and call again again...never use this bank.
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March 2021 by Stacey S.
Great customer service! They were very friendly and professional even though I arrived just before they were closing for the day. It was difficult to find the branch in an office building. But it would be easy to get in and out once you know where it is located.
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September 2020 by Ji Shen
First Foundation Bank has a highly professional team and they truly do everything possible to help with local businesses succeed. Our contact Ms. Teena Elder was instrumental in securing much needed financing when our business was in need of funding for inventory. Teena was meticulous with her work. She took time to understand our products, technology, and business model in much depths. Teena cared and her work made the difference between success and failure for us. Huge thanks to everyone at First Foundation Bank!!
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June 2020 by Katzs D.
DO NOT BANK HERE!!! SAVE YOUR TRAUMA, TIME, AND ENERGY!! I opened a savings account in May 2020. I am fortunate enough to have a stable income from unemployment benefits during this Pandemic while living in an area with high Co-vid 19 cases. With that being said I had an account with Goldman Sachs, a Marcus Savings account because of the apr rate. Marcus Savings kept lowering the APR rate so I was looking for other accounts with higher rates and found First Foundation Bank on Smartasset.com. THIS WAS A HUGE MISTAKE. I made an initial transfer to open the account and continued to transfer for the following weeks every time I received a direct deposit from UI benefits. I ONLY HAD THIS ACCOUNT FOR THREE WEEKS. I logged into my account after recieveing an email that a transfer was unsuccessful in processing. The amount that was unsuccessful was the amount I wrote on the application upon opening the account. This amount I MANUALLY TRANSFERRED UPON OPENING THE ACCOUNT. The bank for whatever reason still automated this transfer THREE weeks after opening it. I logged into my account after seeing this email and was not able to on the website or the app because the website said I HAD NO ACCOUNT WITH THE BANK! NEVER IN TIME ON THIS EARTH HAVE I HAD A BANK TELL ME I HAVE NO ACCOUNT WHEN I PUT ALL MY SAVINGS. I COULD NOT SEE MY MONEY OR BLANCE I HAD NO IDEA WHERE MY MONEY WENT. I 100 PERCENT THOUGHT THIS BANK WAS A SCAM AND STOLE ALL MY MONEY. THE WEBSITE LITERALLY SAID "I HAD NO ACCOUNT WITH THIS BANK" Please do yourself a favor do not bank with this bank. IT TOOK SIX HOURS ON THE PHONE, EMAILS, TALKING TO THEIR CORPORATE OFFICE, AND HAVING TO ENDURE SPEAKING TO AN EXTREMELY NASTY AND UNPROFESSIONAL SUPERVISOR NAMED DANAE MCDANIEL WHO LITERALLY BEGAN SHOUTING AND GOT INTO A SCREAMING MATCH WITH ME. THEN SPEAKING TO A MANAGER IN A DIFFERENT DEPARTMENT TO SETTLE WHAT HAPPENED AND HAVE ACCESS TO MY ACCOUNT AND FUNDS AGAIN. I TRANSFERRED EVERYTHING BACK TO GOLDMAN SACHS. DO NOT BANK WITH FIRST FOUNDATION BANK SAVE YOURSELF THE TIME, TRAUMA, AND ENERGY. Never have I had customer service so MISHANDLED and unprofessional. I am appalled this is how a bank would do business and treat their customers at such unprecedented times. It was a complete disaster dealing with this bank and I can not believe how the supervisor is representing this bank, it is a direct reflection of the top of the chainline at this bank and I want nothing to do with anyone who conducts business this way. I am still completely disgusted. Even after complaining to corporate and a manager they did not bother to follow up. I would also like to add I was accused of fraud because they did not believe my savings coming from Goldman Sachs belonged to me. Was the way I was treated and the way my account was handled based on the Xenophobia of its employees based on MY LAST NAME???!!! Why would a bank make such claims? ABSOLUTELY DISGUSTING GIVEN THE POLITICAL CLIMATE AND STATE OF THE WORLD. DO NOT BANK HERE GO TO GOLDMAN SACHS!!!
