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February 2024 by Jim Kas
I've been coming to this FedEx location weekly for years. The staff in there have always been helpful and courteous, but especially now, the guys in there are professional and always willing to lend a hand or assist, or help get packages out before the 5pm deadline. I decided to write this review after reading some of the other reviews (negative)--far from my experience. I'm in there a lot so I see how others are treated as well. There's another FedEx dropoff closer to where I live, but I go here because I know I can count on them.
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February 2024 by Screaming EAGLE
The lady and this idiot in here run people off. Clueless
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October 2023 by Katie Thomas
I needed a job done quickly and was so blown away by how well the job was done in a pickle. We will for sure bring future print jobs to this store. Their m staff was super communicative and friendly. We’re so grateful.
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August 2023 by Michael M
This location sucks the lady with the pink hair gave me attitude because I was upset when a package that was supposed to be delivered 3 days ago wasn't delivered because the driver lied about making an attempt 2 times and never left a door tag. I checked my ring camera and no one ever came to the door when they said they tried to deliver the package on both days that person is a liar and lazy. I made a compliant to the company I ordered from. Fed Ex used to be a good company but it's gone down hill in the last 7 yrs that's why I don't use them.
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August 2023 by L M
Horrible experience today I don't know what happened to customer service at this location in the last 5 yrs but a chunky Latina lady with pink hair (looked funny on her for her age} was snipy with me and was no help. Instead of helping locate where my package was she gave me attituded when I made a comment about how lazy the delivery drive was because he never came to my house and for the last two days he lied and said that he did well I have a Ring camera that says otherwise. She shouldn't be working in customer service and because of this I won't be going to this location if I have to pick up a package. I own two businesses and if my employee acted this way to my customers I would have fired her.
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April 2023 by Nate Huffnagle
Dude locked the door right as I walked up to just drop off a pre-labeled packed. They should have a drop box. The employees at this location always look miserable.
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March 2023 by Andrew Scofield (Andy)
I am temporarily living near this location. It is a great spot to get work done. Staff is always friendly. They have hired so the staffing challenges are gone.
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December 2022 by leon y.
I had the pleasure of getting help from Mrs Fong who was covering for another employee, she was the best customer service representative I have ever talked to in the field of customer service. Fong was amazing, she was kind, friendly, she greeted me, she is knowledgeable and super helpful, I always have some type of stressful feeling going into the FedEx on Napa, because the blond haired lady makes me feel invisible she doesn't speak or greet me, and makes me feel like I don't belong in the store and neither am I wanted in that FedEx by her, She has a "Dismissive Privileged Attitude" we all know what that means...... Fong made up for all of the previous mistreatment I received from the blond, her hair is dyed blond she is unfriendly, the sad part is she (Fong) will not be there when I return and if I return, case and point... employees do make a difference for the good and bad, I just gave you two examples. Of one rude employee with personal problems with minorities and one employee Fong who is the best employee I have ever spoken to in any industry that is customer service orientated.
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November 2022 by Ashley H.
17-Nov-2022 I've come into this FedEx a few times in the last few weeks for various reasons. A few weeks ago I got passport pictures for two babies 20 months and 5 months. It literally took 5 minutes.The next few times I needed to ship things. I am always greeted with a smile from different employees and the people drop everything they are doing to tend to me as a customer. I feel like they did a good job showing me that I am important and they always have answers for any of my shipping needs.Overall, I am happy with this FedEx and feel it is worth "Yelping" about. If you need FedEx services, this is a really good location.Thanks,Ashley & Lindsey Head
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June 2022 by Sean R.
This location cannot seem to get their act together. They seem to be closed more often than they are open. Thankfully there is a ups store next door that is always open when this FedEx is closed. Maybe one day their management will figure it out and we can start going back there but until then I would avoid this location.
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May 2022 by JF V.
Extremely helpful and knowledgeable employees. Glad they they're close by. Will be doing business with them on a regular basis.
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April 2022 by Kristina Perrin
Wow this manager has a complete attitude what incompetent employees. Save yourself the attitude that will be thrown at you and go to any other FedEx.
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February 2022 by Stephanie R.
This review is not for the people that work there they were very helpful and kind I give those people five this review is on the passport program that FedEx has put in place .They are charging $227.00 for the online Application and expediting fee But you still have to pay $110ishfor your passport. So to renew your passport through their website it cost $337... you also have to get a passport picture which is $16 and you still have to go into the FedEx to print out the paperwork and send it out. So The grand total $353.. to pay for your Passport renewal is 110-ish+ 60 It should only cost you around $170. So the website is basically charging you double the price it cost to renew your passport.... And they only give you 24 hours to dispute the charges. Its just very upsetting!!
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September 2021 by Pete Amend
Always cheerful and willing to help, whether shipping, printing/copying, or just what is the best item needed.Never had a problem here in 20 years.Love it is in the same center as Starbucks and Subway... as well as the trolly station.Highly recommended.
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July 2021 by Milad Hassibi
A gentleman named "Leo" or "Leon" was very kind and assisting when I needed to ship a package. He made sure that the package was secure and ensured to place the "fragile" stickers on the box to protect the item when I had asked and he was very friendly
