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March 2024 by Patricio's Auto Service
Kind, attentive and knowledgeable are just a few words to describe the level of attention and care we received during our first visit today. From the minute my wife and I arrived until the time we left our associate named Monse listened, suggested and found solutions in the most professional manner to our needs. We’re extremely satisfied with the high level of customer service we received today. We will recommend ABC&E to everyone. Thank you to Monse and the entire staff for a wonderful experience. Pat
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March 2024 by JASON BASTROM
Great customer care by Lily. She made the process easy. She was friendly, ordered my contacts, and they came in quickly.
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March 2024 by Brittany
Great service. My nose pad fell off and Monse fixed my sun glasses. Thank you so much. I appreciate your time. Monse is exactly why I choose Eyeglass World for my glasses.
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March 2024 by David Byers
Service and knowledge exceeded my expectations.
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March 2024 by Marti Butz
Monse, Lily, and Mark were an awesometeam that helped me with both pairs ofglasses. They even had them ready 20minutes after I picked out the frames!Great service and price! Thank you!
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January 2024 by carlos salinas
Great people , very well taken care of , and very kind towards there customers
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January 2024 by Cheryl Vogel
My first time as a customer. Great experience. Staff is friendly, but not pushy. Great selection of frames at reasonable price. Quick service. Before you know it your glasses are ready. I had a problem that I didn't they could/would solve, but they did. Give them a try and you will be pleased with the results.
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January 2024 by Fabian Suaza
Everybody was so helpful and understanding and nice. I came by to get glasses mine broke & needed them ASAP. Laura (TechLab) was able to squeeze me in for me to get them today, because or else I wouldn’t know what to do. So they are a life saver. Very recommended.
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December 2023 by Mimi Fincham
The optometrists are fantastic, everyone's super polite, and you'll get decent frames fairly quickly, but they don't communicate what you're getting for what you're paying, and the employees don't seem to understand their own price points. And when you point out you're paying over $90 more than you were told to expect, they kinda just shrug and say "ok, cool whatever, do you want your receipt?" Zero effort to try to address the issue.I was told repeatedly that there was a sale for 50% off two pairs of designer frames. That's exactly what the signage said. Buy two pairs of frames from specific designers and they're half off. None of the employees knew which frames the sale applied to so I had to figure that out for myself.I picked my frames and made sure the sale applied and tried to clarify "so I get two pairs at 50% each, right?" Like the signage said.And was told, no, I get the lenses half price, the frames are full price.Um, okay? That's not what the signs say, the signs don't say anything about lenses, even after checking the fine print, but the prices end up being similar so whatever, I went with it even though it looked like I was paying an extra $10. Not worth worrying over.Then a few days later I go to pick up my two pairs of glasses... they only have one.Turns out when I chose my frames I was supposed to have had the choice to either get two pairs of frames half off, or one pair of glasses at full price with the lenses half off. I had not been given any choice at the time of purchase, I was simply told what I was getting, and at no point was I told I was only getting one pair of glasses instead of two. I had also been specifically told that the lenses were "$40 and $40, instead of $80 and $80" which honestly sounds like I'm getting two of something, right?I absolutely would not have chosen the frames I did, nor would I have paid what I did for what I was getting. I would have chosen cheaper frames, and I would have made sure I was getting two pairs.This was a total bait and switch.I'm only glad that the product was decent and I won't have any reason to go back here any time soon to replace them. Honestly I won't be going back ever.Again, their optometrists are great and so are their products, and if your eyes aren't as atrocious as mine are you'll get your glasses quickly like the commercials advertise, but please make them spell out exactly what you're getting and exactly for what price or you're going to get an unpleasant surprise.
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December 2023 by Sharon Sharon
I purchased glasses with anti reflective coating on my designer frames two years ago. I was not told that it would wear off. Now my glasses look dirty as the coating is coming off. I went to this location to voice my concerns and see what we can do to fix it. I talked with Lily, the manager, and she was very dismissive, and rude. She told me to purchase a whole new prescription. Instead of being understanding she was very unpleasant! Beware do not do the anti reflective coating, because it does not last and they don’t inform you when you buy it.
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December 2023 by JASON LEON BASTROM
Lily at Eyeglass World provided excellent customer service on my last trip. She was very helpful and friendly and I am very happy with the way things turned out with my contacts and glasses. Well done!
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December 2023 by Andrew Richard
The amazing Marlene helped me pick out and size my new glasses at the Clairemont & Clairemont Eyeglass world. In over 20 years of eyeglass wearing, no one but her has ever adjusted the demo frame nose-piece to my oversized schnozz.... She also even drew pupil-centering dots on the display lenses, much to my dismay, until I realized the marker was likely erasable. (Another first in service.) It is clear that she simply enjoys helping people see better, and her warmth is contagious. So if like me, you prefer a no-pressure, top-quality eyeglass experience, ask for Marlene. She was also handling walk-in traffic, as she did all this, as well, LOL, so maybe she's one of the managers. Regardless, she's an amazing salesperson and I'd like to think, a new friend...
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November 2023 by Robert Kupis
Walked in and they fixed my glasses, cleaned and gave me case. Free of charge. All they did was smile and told me to have a nice day. Not the customer support you get these days. Thank you. I will definitely go back when I need new glasses.
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October 2023 by David Lloyd
Marlene gave me great service. She greeted me on entering the shop & once I'd chosen the frames she provided me with very good advice choosing the various lenses & their different qualities. A pleasurable experience. Thank you Marlene.
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October 2023 by Hex ortiz
Marlene always takes good care of me coming to this location! I Appreciate it &’ shoutout to Laura she made sure my glasses were ready on time!! Highly recommend this place.
