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November 2023 by J C.
I've owned a pair of ECCO boots for over 20 years. My 2nd pair somehow had an issue with the sole deterioration. I thought I was going to have to trash them and wasn't pleased as they are pricey. I went to the UTC store and they told me to send them in to the company. I contacted the company and they had me send them in and they determined that it was their fault and they sent me a brand new pair. I really like these boots and the customer service I was given at the store as well as the company.
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May 2023 by Ann W.
I went to get a pair of shoes yesterday and I had a lovely experience. Cece helped me out and she was amazing - friendly, kind, and explained the shoes in detail. She made the shopping experience wonderful and I hope she is there again whenever I need a new pair of shoes.
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April 2023 by Adrian G.
Tom was very helpful and tried hard to find me the best fitting semi casual shoes. After the purchase he even walked me to the food court to meet my family. Now that's service!
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March 2023 by Gabe J.
Service: Excellent, two staff members immediately greeted us and were efficient and professional Shoes: this particular leather tennis shoe is my favorite to wear at trade shoes, they look good, and casual for the "Prop-Tech" industry I work in, it goes well with jeans & a sport jacket, I've worn them with a casual dress at trade shows (instead of the god-awful polo shirts- sorry not sorry if you love polos) and when you are standing and walking through these huge conference areas, it's so nice to have comfortable and cushy shoes like ECCO, when I bought my first pair, I thought it had a cool European look to them, then I found out they originated from Denmark, love them!
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February 2023 by Moises R.
Today I purchased some new boots from this location. The retail lady was very helpful and polite. She provided me different sizes to ensure I was happy with the fit. She was also knowledgeable about her shoes, lol. Very happy with my purchase and would return for future purchases!
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October 2022 by Samuel
Excellent service and in Spanish
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September 2022 by Google user
Writing this review because Sissy provided some amazing customer service and was able to get me the shoes I was looking for even though they didn’t have them at the store. She was extremely knowledgeable, and provided really good advice on the style and fit. Looking forward to getting more shoes from here in the future. Thanks for the help Sissy!
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September 2022 by Marc Cilurzo
Writing this review because Sissy provided some amazing customer service and was able to get me the shoes I was looking for even though they didn’t have them at the store. She was extremely knowledgeable, and provided really good advice on the style and fit. Looking forward to getting more shoes from here in the future. Thanks for the help Sissy!
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October 2021 by Julie Ortega
Worse experience! Wearing a mask is not a mandate any more , and the associates yell at you as soon as you walk in like if you have the virus on top of you really rude the way they approach that they want you to wear a mask need to replace your associates never coming back to support your brand
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June 2021 by Josh Nelson
Really happy with the personal touch assistance I received in the UTC store from Eric and Cissy (store manager) while having shoes dropped shipped to my house, then returned to the store for different sizes to then be shipped out again. Both individuals were able to explain ECCO's unique approach to making shoes, and sold me on the value of the shoes. Customer experience is excellent!Looking forward to getting my shoes! (Fulfillment isn't the fastest; didn't get an email update with shipping info for one item; I was able to find out everything I needed to know by calling their central phone number. Kudos on the great phone CX, too!)
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December 2020 by Deep B.
Last week a gentleman by the name of Alex helped me. I'd have to say my experience was one of the best retail services to date. He was so kind, patient and informative. Knew how to manage 2 clients at the same time. I didn't feel rushed t all. I was buying wide shoes for my dad and he helped me with so much information. I'm going back to buy more shoes
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August 2020 by Andrew
I really had an excellent experience shoe shopping here. Sissy the associate was very helpful and knowledgeable. And she genuinely seemed to want to help. Some people make it seem like your such an inconvenience to them, bit Sissy and the manager were very kind. Also the prices for quality shoes was very desirable.
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March 2020 by Jose Fimbres
Best shoes ever
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March 2020 by Michael Campos
Great customer service! I was truly impressed!
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December 2019 by Moe R.
I hit the jackpot on some comfortable work shoes. I stand on my feet for long periods of time and these bad boys take care of me the whole night. I heard of the ECCO durability and comfort rumors, but man comfort is guaranteed. I see myself purchasing many more of these dependable shoes. The price of the shoes aren't too bad either. I only have one pair of feet so I have to take care of them. I would honestly pay twice the price for these shoes because they hey the job done. Hard to find a reliable shoe with a little bit of style these days.
