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December 2023 by Angelina Gibbons
Sandra assisted me and was able to find my package, right before closing too. She was very professional and is the best!
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November 2023 by Julia Klimentovska
I really appreciate the professionalism of the DHL Team. Sandra in particular was absolutely indispensable today. She was knowledgeable, advised me on the service I needed, made all the package preps quickly, and was friendly and positive. The best DHL location, highly recommended.
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November 2023 by MrTxboy10
Sandra was a heaven of an experience to work with top notch customer service she was very patient and understanding and helped tremendously with my shipment. Give her a promotion right now!! She is that good I would recommend every customer go to her !!!
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November 2023 by Gabriel Turner
I had an incredible experience here. I was in a hurry and needed 500lbs of equipment shipped internationally. Fernando and Sandra were wonderful. Will use again
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November 2023 by mudumbi Mudumbette
Ashley gave me an excellent service and was very nice to me. I will definitely come back because of her. A real star.
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November 2023 by Bruna Bella
Worst place to do delivery business. employees are extremely rude. I scheduled a pick up and they no showed. I called to ask about it and got so much attitude from the employee . He told me that this was "on me" and my problem. If I wasn't required to use DHL I would NOT. Now I have to go to the shop to get it mailed out in a timely manner. I will NEVER use DHL again or buy from a company who does.
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October 2023 by Andrew S
Trash company.I’d never use them if the product I was sending didn’t require it.Scheduled to have the product picked up twice, both no shows. They admitted there must have been a mistake the first time and the second time they tried to act like we cancelled the pickup and didn’t reschedule even though we made sure to get confirmation emails for the pickup.Unfortunately we have to go and physically send the package ourselves in order to get it out in a timely manner as DHL is incompetent.
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October 2023 by Ruta P.
Outstanding service! Staff members very professional and helpful. Had to send document to Europe-it was processed very fast and efficient. I received notifications about every step of shipment.
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October 2023 by Cherry Miyake
Terrible service. Never deliver on day it shows, drivers are lazy and don’t read instruction.Use FedEx much better service!!!Close business account with them !!!
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August 2023 by maria bautista
I'M HAPPY WITH THIS PEOPLE THEY ALWAYS LOST THE PACKAGES OR THEY LEAVE IT ON WRONG ADDRESS.THAT HAPPENS TO ME ALL THE TIME,BOSSES NEED TO HANDLE THIS ISSUES SERIOUSLY WITH THEIRS EMPLOYEES. I WONT USE DHL AGAIN. THATS IT .PS. NEIGHBORS ALWAYS COMPLAIN ABOUT SAME ISSUES.EMPLOYEES DROP OFF ORDERS ANY APARTMENT # THEY DON'T CARE ABOUT PACKAGES.THE WRONG ADDRESS
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August 2023 by Bernardo Marconato
Amazing service! Sandra did help me a lot with my shipment and was very professional and sweet!!
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July 2023 by Brooks Taylor
Fernando, Gabriel and Ashley absolutely rock. The team worked hard to locate my package and help make up for a mistake on part of the sender.
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July 2023 by Roxanne Sanchez
Ashley J. Efficiently helped us 2 days in a row to retrieve our cargo with great customer service
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April 2023 by Emille Tokiwa
Zero stars.My packages were mistakenly delivered to a wrong address! Despite my best efforts to locate it, it took over an hour to find it within my community. This situation is unacceptable and has caused a great deal of inconvenience and frustration.I expect a prompt resolution to this matter to ensure that this does not happen again in the future.
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April 2023 by Jayjay Ochavillo
I sent a package to my family from Abu Dhabi to California. DHL Abu Dhabi gave me the best customer service experience. I'd give the guys here a 5-rating. The 1-star I'm putting here is dedicated solely to the obscurely substandard performance of the South San Diego service point! I would have given a negative 5 if it was an option! I received a message that my package was received at the address I sent it too. When I called my parents to check, no one, not even the dog saw a shadow of any DHL truck passing by! When they finally got in touch with the call center, they were told that it was received by someone else and that an investigation will be done and feedback given within 24 hours! Not trusting this update, my sister who came off long work hours had to drive 2 hours to get to the service point, had to wait 40 mins for them to look for the box at the backoffice, finally given a box which when she checked was even the wrong one, then waited for another 10 mins for a driver who supposedly brought the box, only to find out that the box was just inside the warehouse the whole time -- undelivered! My sister spoke with the manager who seemed to me to be used to this chaotic mess and rested his case. Overall, DHL Abu Dhabi's very professional service was incinerated by the extremely chaotic South San Diego (dis)service point. Never using them again!!!
