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August 2024 by Suneeta Cohen
Staff members are professional, knowledgeable and efficient. They do a wonderful job helping and checking out customers!
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July 2024 by Brandon Le
Convenient for your drug needs
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July 2024 by Nina Sky
The worst pharmacy ever!! The old white lady with the top snap on Veneers. She wasted my time for over an hour. The urgent care next door sent my prescription to my pharmacy that was closed. I asked them to send it to the pharmacy next door. This cvs stays open later. The lady said she didn’t have my prescription. I go back to urgent care and they said that they definitely have it. For me to go back and show them my form. I go back show her the form. She says she didn’t see it, I said I know that’s what I said to them. She just walks away gets on the phone and starts talking to someone giving them my information. She was on the phone for 40 minutes. I stood there waiting with my 5 year old. She says 40 minutes on the phone with them and like I said I can’t process your prescriptions but you can pay for them. Then maybe if the other pharmacy cancels, you can go through your insurance for a refund. All while I’m in so much pain with a horrible earache. She was so rude and a waste of time. I will never go to that pharmacy again!!!
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May 2024 by Armen Maza
Nice clean store but orientation of products can be better
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May 2024 by Jonny Reyes
Came to this store for some emergency necessities for my pregnant wife and I wasn’t really sure about it based on the location but when I came in (Olivia) was so kind and helpful. She guided me to the things I need so fast and even helped me pick the right things for my pookie bear. She is a real star of the store! And her padres sweater! AMAZING! Go padres & the cvs on balboa!
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May 2024 by Louise Seyfert
“My CVS” is the best. The one in Balboa and Gennessy in Clairemont, San Diego. All employees are helpful. Employees drop what they are doing to help. I especially enjoy Lisa in the cosmetics dept. She tries her products herself and is knowledgeable enough to give great suggestions.
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April 2024 by Eddie T.
Treated like garbage. There was 1 cashier. He was a younger guy and had combed back hair and cheap tattoos. I was next in line and he took a phone call and 2 customers behind me on another register. I asked very nicely if I could please just pay and go since I've been waiting in line. He snapped and me that I had to wait because he was busy. I was not the cause of his bad day, I'm not sure why he thought so but I won't be returning,
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April 2024 by Sarah D.
I fucking hate their phone automated system, can't get anyone on the line and all I needed was my rx refilled 1 day early.
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February 2024 by Vaughn W.
Operations are killing this business. Here's why. They charge more than Costco; the least of my concerns. To check out I am required to sign off using someone else's name! I complain. On three occasions they say they have corrected the problem. They have not. Now the pharmacy manager admits they cannot make the change. He says only a call to the district leader will solve the problem. I protest. The pharmacy's manager now withholds my prescription until I submit is his leverage. He wants to determine if my phone number and the phone number of the other person are different. They are. He requires me make a call to the district leader. The number he gives me does not take me to the district leader. It is a central number that now requires me to explain the problem to someone else. This person now requires ( REQUIRES) me to submit a case number. I am now asked to wait on hold while this person types up the issue. I explain the primary elements of the problem: Privacy and Operations. Only after writing up the problem does he get back to me. I've been on hold so long now I'm driving. am I given a case number. I am driving when he is finally prepared to give me a case number. I now cannot write down the case number as I am driving. When I ask this person to text me the case number he says say he cannot.The CVS system only allows automated texting.
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January 2024 by Laura P.
I came here to get some photos of a special event printed from my cellphone. While I'm seated at the picture kiosk, a woman came in to have passport photos taken. The pull down background for passport photos protruded into the area where I and another customer were ordering prints. The employee told the woman who was getting passport photos, "You don't want THAT in your background!" I knew exactly what (and who) they were talking about. It was rude of both of them. No apology offered to me. Employees should keep their nasty comments to themselves. Also, they can move the pull down passport background over a bit, so it's not in the way of those who are trying to get photos printed. I felt very disrespected.
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December 2023 by Ayan Sengupta
This is perhaps the worst CVS pharmacy in the entire San Diego area! The unspeakably rude attitude and utter incompetence of the pharmacy staff, for patients genuinely in need of help, is simply unfathomable.I had to pick up my medication (which is a specialty medication, almost never in stock, and often entailing delays) at this location instead of my regular pharmacy (also a CVS, but starkly different; more on that later), because my regular pharmacy didn't have stock.After pickup, I requested the pharmacy staff to help me with a "vacation override" for my next refill, since I will be out of the country at that time, and won't have enough medication for the trip. This is a fairly routine process, and insurances mostly approve without any hassle, the minute the pharmacy staff put in the request (literally takes them 3 to 4 clicks on the computer; I know, because I see it done at my local pharmacy countless times).Instead, this pharmacy staff member attending to my request rolled her eyes, looked mockingly at me, and curtly told me "your insurance will not approve, because your travel date is still not close enough". I explained to her that I want to avoid last minute anxieties (since, as mentioned before, this medication is always on backorder), and just asked her to "put in the request on the computer". She FLATLY REFUSED and behaved in the most condescending manner with me, essentially hinting to me that it's not her problem if I don't get my medication in time; she just will not be bothered to put in the request!To put things into context, medications are oftentimes life-saving, and such cavalier negligence from essential professionals such as pharmacists and pharmacy staff, is not only unethical, but willful medical malpractice, for which the lead pharmacist of this store should lose his/her license for not training their staff properly!And just to prove how utterly wrong and incompetent this staff member was: I made a trip back to my regular CVS on Villa La Jolla Drive (which has excellent pharmacists and staff), explained my situation, and it literally took them less than 30 seconds to put in the request for the vacation override, and it was instantly approved by my insurance, and my medication is now ordered for me to pick up, once it reaches the store.
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December 2023 by 4pplepie Studios
This store is embarrassing. They are often out of common prescription medications our doctors send in and they won’t order them until we call ourselves. Last time I was on hold for over 30 mins and the (very depressed sounding) pharmacist told me: the information I was previously told was incorrect (or a lie). This is common.Even the robo-info when calling in gives false details about when a prescription will be processed and ready.It’s also depressing to talk with (some) of the staff. I feel bad/pity for them.I just wish I could get the life saving medications my daughter urgently needs. I know I’m not the only one. Please and thank you.PS- I just saw Ayan’s (incredibly familiar) review and I will now be using the store he recommended. Thank you Ayan!!! You are a life-saver. I had the same issues with the pharmacist and staff. I’ve been using CVS for almost 40 years (since Long’s). Never had these issues in any of the 5 other cities where I’ve lived in California. You will be reported.
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December 2023 by Austen Brian T.
Worst cvs pharmacy ever. If you have a choice go to a different one, the staff here is slow and always seems to be confused. Worst one ever.
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October 2023 by Romulus S.
Riff raff everywhere. Don’t recommend this location except for drive thru where you can people watch passed out druggies.
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September 2023 by Jeremy P.
The had prescription sent to them hours ago. I arrive and they say sorry we do y have any prescriptions for you. Go inside and oh we have it but it's not filled. Going to be 15 minutes. Total time burn. They need more organized staff and more staff and a system that works. They are the worse.
