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May 2024 by Dave Delacruz
Very unwelcoming and Unprofessional Manager and her vibe seemed off when my Mother asked about a certain product that was saved for Saturday and didn’t remember the employees name and she was giving us attitude and dirty looks for no reason and seemed like she wanted to start a argument she should learn to respect others and have better customer service !!!!
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December 2023 by Elise Ha
THIS STORE FOR PROFESSIONALS ONLY.The staff here is nice and helpful . I always have good experiences here.
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August 2023 by Sara Majourau
You can’t buy anything here
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April 2023 by Crystal Strong
The employees are so rude. This is a place you should avoid.
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April 2022 by Tiffany zepol
The staff at this store is so INCREDIBLY rude! I litterally walked out after how horrible they spoke to me. To salon centric i go!
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September 2021 by L W.
Katie at the Carmel Mountain Rd Cosmoproof is AMAZING. She was incredibly helpful to me today in figuring out all my hair color needs, and so nice about it.
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September 2021 by Gail Snyder
Never!! Gave product!!
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June 2021 by Ana Georgina Ruiz Canseco
I was really disappointed with the service. First, one employee was nice answering my daughter questions. At the time, I wanted to pay they asked me for my phone number or my steticist license. I didn't know I need that to buy there, because they state stylist welcome it doesn't said any one esle can buy.The they started to being rude , and we just left. It was a bad experience. I believe they have to let the customers know that if you are not a stylist you are not welcome in
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March 2021 by Debra Hale
Disappointing selection of products..will not waste time driving here again.
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June 2020 by Dominguez Leslie
If I could there would be ZERO stars!!! Both women were rude when I asked for help finding what I was looking for. It's not my fault you hate your job and life! Take your business elsewhere! 06/19/2020 @ 1:15 P.M. Sabre Springs location!
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June 2020 by Alina Guzman
Bad customer service..
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May 2020 by Lisa F.
This is my review of customer service during curbside pickup on May 8, 2020. I wish they had posted a note saying that incoming calls may be blocked if the associate is using the phone. Upon calling for pickup, I received a message saying that their number is no longer in service. I knocked on the locked door for a long time to let them know that customers were unable to call in. When the associate finally came to the door, she said,"I'm on the phone!" When I explained the message that I was receiving on my phone, she said, "that's because I'm on the phone!" Once my transaction was complete, and I was gone, the associate called me and left a voice message further explaining her needs. A posted note would be a "professional" means of communication.
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May 2020 by Lisa The Beautician
It must be the pandemic or something...I got rude customer service...I called in an order to store #8876, and arranged for curbside pickup...I was told by the associate(I dont know her name, but I have her cashier #)..to park outside, and call the store when I arrive...So, I did...I called many times only to receive a message saying the phone # I was calling was disconnected or no longer in use....So, then I decide to get out of my car and knock on the door...I did, many times, only to see the associate walking around inside the store and not acknowledging her awareness of my presence....After knocking for awhile, I assumed she couldnt hear me, to I started pulling and pushing on the door to make a louder sound to catch her attention...When she finally came to the door, she angrily said, "I am on the phone!" I began to explain to her what I was hearing on my phone, and she quickly replied, "That's because I'm on the phone!" Then, she said, "Dont do that!" and she closed the door and locked it...I then purshed the doors again and let her know I wasnt happy with her response..She brought my things to me with no reply, except, "Here you go." After the transaction was completed and I had already left, she called my private phone to leave a message on how I should act when I pickup products, and how I should react when the phone message saying the number is no longer in service...I just wanted to make her aware of something about her phone service that I thought she didnt know...It turns out she did know, and she should have a note posted on the front door explaining this...I dont appreciate her calling my private phone after the transaction was completed. This happened on 5/8/20, from 1:30pm to 2:36pm.
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January 2020 by Cathy Allevato
Need more nail suppys, Creative formation tips, please replace when low, drives me nuts
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August 2019 by draco man
Nothing but smiles from the helpful staff. Prices aren't too bad, and their brands are great too.
