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July 2023 by April Videos
Staff is friendly, helpful, and attentive. I have never had to wait and am always taken care of.
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February 2023 by Julia G.
The management and staff at the Encinitas branch is Awesome, very service orientedextemely friendlyAND Genuine!
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November 2019 by Krista C.
This branch is falling apart. They lost all their regular staff one by one in 2019 and along with that they lost the wonderful customer service and the connection with their customers. The new branch manager and the newbies behind the counter are not helpful. To do business you have to wait 30 mins because only one staff behind the counter and didn't know what he was doing. The ATM machine is the worst, constantly out of envelope, but it does tell you it has none envelope until you inserted your card. To spit the card out the machine took 8 minutes. I had to wait there for that long on a Saturday morning. On Monday when I brought it up to the staff he just told me it is what it is.
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September 2019 by Nadia Gruzd
This used to be my favorite bank for years. The customer service was phenomenal. I brought all my family's accounts and all my business accounts to them. I refinanced my mortgage through them. Then a year ago the wonderful bank manager, John C, left the branch and since then there is a new staff member every time I go in. The new bank manager is never there. Now they have no authority to help, and/or won't help. They have literally gone from the best to the worst. It seems its time to change banks.
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June 2019 by Leon A.
Always helping with a smile, always a pleasure to deal with them. Highly recommend them
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May 2019 by Cathy Iwane
Regarding Victoria Henderson (Del Mar Heights, San Diego Banking Center Manager)
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May 2019 by Nadia G.
I used to love coming to this bank. The staff were great from the day I opened an account many years ago. I felt like they appreciated my business. Even as they came and went they were all great. Taylor who still knows me, and who is awesome, wasn't there today and the staff have changed so much. They have lost their excellent customer service staff and now I'm treated like I don't really matter. They don't care about my business at this branch. I miss John Cabigon and his wonderful team.
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October 2016 by Fatimah E.
There are so many good things to say about this bank! First off, it is a little gem located in a business center right next to a plastic surgeon. They are close to my office so I went in (already banking with Comerica in general) having not stepped foot in this branch prior. The employees are SO nice and friendly, not pushy at all, and really helpful. The building/set-up is really clean and functional and the ambiance is just right. Not that this matters at all, but the people that work there are also, as a group, very easy on the eyes ;) I would DEFINITELY rec this bank for anyone who is a business owner or even those that aren't but are looking for a great bank for car/home loans etc.
