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March 2024 by Liz Force
Wonderful service and grest prices. I can’t recommend California Collision factory enough!
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February 2024 by Christopher Berrun
My Kia Optima was In the shop after An accident. It was recommended I take it here and I am happy I did as it was a great experience. Liz in the front office was great and very helpful and kept me updated every step of the way. I also appreciate them walking me through what was fixed with the car. I will definitely use them again in the future. Thank you
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January 2024 by Christopher Armando B.
My Kia Optima was In the shop after An accident. It was recommended I take it here and I am happy I did as it was a great experience. Liz in the front office was great and very helpful and kept me updated every step of the way. I also appreciate them walking me through what was fixed with the car. I will definitely use them again in the future. Thank you
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January 2024 by Bob K.
UPDATE: after a number of calls back with California Collision and the towing company, all charges and fees were dropped.
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January 2024 by Laye-Bangali Francis
Brought my truck in because I got into a lil accident that ended being a lot of damage. Thought for sure it couldn’t be fix. I took a shot and brought it here after some careful reviews and I must say I am absolutely impressed! Will definitely recommend this shop to any and all!!!!
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December 2023 by Shania Koenig
Highly recommend this place. Great service, outstanding communication. Will definitely be using them again!
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December 2023 by Charles An
The service is good and people is friendly.. Elizabeth provides knowledgeable Q&A technically and get job done responsiblely. Thanks your guys.
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December 2023 by Erin Ellefson
Great service and my car was finished in a timely manner. Talked to the owner and he was very friendly and accommodating. 10/10 recommend.
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November 2023 by Christina Burke
Had the best experience, such friendly service and my vehicle looked amazing in no time. Hassle free and would definitely recommend to anyone!Service: Body & Trim
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November 2023 by Jose Loera
The process was quick and easy very knowledgeable and respectful employees and not to mention great service one of the best experiences I’ve had with a collision centerService: Body & Trim
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October 2023 by Andrew C.
My car had an extended stay with California Collision Factory Miramar after an accident that affected much of the steering column, suspension, and front right corner of the vehicle. It wasn't an easy fix - we required multiple insurance claims and a lot of patience to get manufacturer parts, etc. Everyone at this shop is super friendly and helped me understand the status of repairs, needs from insurance, etc. The quality of repairs met the quality of service and at the end of the road, everything worked out as best as I could hope and I'm super thankful for the team here who provided outstanding service and repairs!
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October 2023 by Michelle P.
Beware this company if are utilizing it as a collision company after a car accident. The tow truck guy recommended the company, pointing out it had a 5 star rating, so I said sure why not. One collision company is as good as another. Wrong! Receptionist was very courteous and helpful, but the rest of the office staff I had to endure were horrible. Is it possible to give a 0 star review? That would be more appropriate as their customer service was horrible. I spent more time calling them trying to get an idea of work times instead of the other way around. Also made sure to knock some sense into my insurance company to truthfully inform them what a yuck company they were doing business with.
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October 2023 by Yulan L.
"5 Stars for The Collision Center, But Be Aware Of Issues Out of Their Control"... After another car rear ended me, the Advantage Tow company towed my car from the Tow Yard to The Collision Center for repair without my authorization. Shortly thereafter, I was provided with a detailed estimate for the damage to the rear bumper. The estimate made by the Insurance Company was complete and thorough, but was for significantly more than the amount of the claim they were going to pay me. I went to the office to discuss the estimate to see if it could be done for a more reasonable cost to me. Liz, the office manager said that she would review the information in more detail, taking into account that I was agreeable to the use of some non-OEM parts for the repair. A few days later, she provided a revised estimate that was much more agreeable, and still ensured the repairs would be done completely and correctly. About a week after authorization for repairs was provided, my car was finished with the rear bumper repairs completed to my total satisfaction. HOWEVER, upon picking the car up, I saw that the front bumper of the vehicle was damaged, and was advised by The Collision Center that this is how they received it from the tow company. It was clear that the damage was not The Collision Center's fault. Here is where customers must be completely aware of what goes on behind the scenes. First lesson, never take the word of the tow truck driver as gospel, what he will tell you is whatever it is that will increase revenue to the towing company. Second lesson, if your car is transported from a tow yard to any collision center, make sure you are notified of this transfer and insist photos are taken of the entire car at both ends of the process. This will keep you from having to argue about who caused the damage. In the end, The Collision Factory repaired the front end damage at no cost to me. The repairs to the rear end and front end of my car exceeded my expectations, therefore a 5-star review is appropriate for them."
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September 2023 by Kim Morgan
I had a really bad experience at this place. They keep telling me one thing and then do another. They did not keep their word on anything that was told to me. Alot of back and forth, when I got my car back it had not been detailed like they said it was going to be. Secondly, they have car parts that do not belong to me inside my car. When I went to go get my car back, had issues with certain lights that came on when they told me it will be ready when I made the confirmation prior to the day before. I had a really bad experience with them. They drove my car to my husband work with complete empty gas when I took it there it did not have an empty tank. My car still does not have all car parts that were told to me that will be fixed once they come in. I am disappointed in the work and the outcome of my car. My car has been with this company for almost 2 months, and I have car parts still missing. I will never take my car back to this place again. A big disappointment and I wish I could of went elsewhere. Communication was not the best at all. I have to keep calling them and getting updates. A lot of different stories were being told to me and my husband. I hope they will not give this type of service to anyone else. Maybe I just had the worse experience with them, and I hope to be the last one.
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August 2023 by Shirley V.
The service I requested was for back bumper damage from what looked like vandalism. The quality of work was excellent and the office manager (Lety), was very professional and caring, and the work was performed in a timely manner. The value of the work done was affordable. I highly recommend CALIFORNIA COLLISION FACTORY MIRAMAR and give them a 5 star rating.