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March 2024 by David R.
I offer the highest praise for all the staff who assisted me in my recent watch purchases here, which included 2 high end trade ins within several months of each other. I was treated with friendliness, absolute professionalism and knowledge of their watch brands, and never a rush during the buying process, all in a relaxed and beautiful atmosphere. One watch I purchased was not in their La Jolla boutique but was delivered quickly from their UTC location right away without having to order it from Omega. Just outstanding service. My hat is off to Danesh, Gracie, Alexis, and all the folks there who I worked directly with or interacted with. A superb buying experience both times and they definitely deserve every one of a 5 Star rating. I highly recommend them! Dave in San Diego
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September 2023 by Shawn H.
I bought my brother and I our first Panerai from CJ Charles and it was a pleasant experience. I looked at a few options and they had some great options in the store. Pricing was pretty good. I unfortunately forgot the lady that helped us. She was very kind and treated us well. I will be back because I have fallen in love with the design of Panerai. I love it more than my rolex and AP.
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May 2023 by Camille Dytan
If I could give this place 0 stars, I would. My review is based on my experience as a seller. I called ahead to make sure this store purchases watches since I was looking to sell 2 Rolex watches from my father’s collection. I told the rep on the phone about the types of watches and was honest about not having boxes nor papers. They still said that was fine and they would make an appointment that same day so I can have it viewed by their buyer in store that day.I kept my appointment and this was the first store I visited for these watches due to the great reviews they had online. Unfortunately it seems those reviews were only for buyers, and not those selling to them.At first I was met with friendliness. No other customer was at the store so almost all of them came up to greet me and ask what I was there for. I met with the buyer in a few minutes and he checked the watches and asked some questions about the watch.Everything seemed to go fine until he asked what price I had in mind. Knowing how these transactions go, I did my research ahead of time and also asked my father what his price point was. I did not want to throw out a number first though and instead put the question back on them as to how much they would offer. It started getting tense then because they would just refuse to say something and then instead now critiqued the watches to try to justify why they are not giving a price. After a while, the second buyer came by and inspected it. He then told me point blank that I should not have gone to them first and that they don’t even “need to buy these pieces.” He also tried to point out that I was not educated with these pieces and told me to “do my research.” Lastly ended with “when you get your best offer, then you can come back to us with a number but we are not going to give you a buy price.”Useless waste of my time and trip to La Jolla for a supposed reputable business. I felt so degraded after that meeting since I just packed up and left and they just ignored me after that point. Gone was the friendliness initially received since they basically embarrassed me while every one of their sales people on the floor saw/heard what happened.Maybe they are good for when you need to buy pieces (but aren’t all sales people that way?) but steer clear of this place when you want to sell good pieces. They will not be honest with you and just waste your time.
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May 2023 by Camille D.
My review is based on my experience as a seller. I called ahead to make sure this store purchases watches since I was looking to sell 2 Rolex watches from my father's collection. I told the rep on the phone about the types of watches and was honest about not having boxes nor papers. They still said that was fine and they would make an appointment that same day so I can have it viewed by their buyer in store that day. I kept my appointment and this was the first store I visited for these watches due to the great reviews they had online. Unfortunately it seems those reviews were only for buyers, and not those selling to them. At first I was met with friendliness. No other customer was at the store so almost all of them came up to greet me and ask what I was there for. I met with the buyer in a few minutes and he checked the watches and asked some questions about the watch. Everything seemed to go fine until he asked what price I had in mind. Knowing how these transactions go, I did my research ahead of time and also asked my father what his price point was. I did not want to throw out a number first though and instead put the question back on them as to how much they would offer. It started getting tense then because they would just refuse to say something and then instead now critiqued the watches to try to justify why they are not giving a price. After a while, the second buyer came by and inspected it. He then told me point blank that I should not have gone to them first and that they don't even "need to buy these pieces." He also tried to point out that I was not educated with these pieces and told me to "do my research." Lastly ended with "when you get your best offer, then you can come back to us with a number but we are not going to give you a buy price."Useless waste of my time and trip to La Jolla for a supposed reputable business. I felt so degraded after that meeting since I just packed up and left and they just ignored me after that point. Gone was the friendliness initially received since they basically embarrassed me while every one of their sales people on the floor saw/heard what happened. Maybe they are good for when you need to buy pieces (but aren't all sales people that way?) but steer clear of this place when you want to sell good pieces. They will not be honest with you and just waste your time.
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May 2023 by Stevi D.
If I could give more than 5 stars I would! We had the pleasure of working with both Ali and Danielle to find the perfect Cartier tank for my 60th birthday. They were so helpful and their service was absolutely incredible. I can confidently say I found my forever jewelers in La Jolla. Can't wait to go back again!
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March 2023 by Craig Lazzareschi
While on a trip to La Jolla, I brought my 16 year old Panerai to CJ Charles for service. I brought the watch in without a box, just off my wrist. Yesterday, it was FedEx'd (overnight) to me in a nice blue velvet box with the receipt. Surprised about the box and very pleased with the service.
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December 2022 by peter picard
I purchased a very difficult to find Cartier timepiece with CJ Charles Jewelers just about a week ago. I had some expert help from Jonathan Halberg who magically located the watch and shipped it to me here in Chicago just in time for the Holidays. The watch was a fun gift for my wife, and she was thrilled! So thanks, Jon and thanks CJ Charles! Highly recommend!
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December 2022 by Brandon Patterson
A wonderful watch-buying experience. I was helped Belinda, who was an absolute joy to work with. She and everyone at C.J. Charles were incredibly accommodating, were not at all pushy, and were clearly knowledgeable and passionate about watches. It made for a very laid back and fun experience. It’s always gratifying to purchase a watch from people who love them as much as you do.
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December 2022 by Jp Z.
This place has amazing customer service and the staff has great product knowledge. The Cartier watch I wanted was not in stock when I arrived but Gracie had the watch delivered to me from their utc location within the hour. While my wife and I waited Gracie showed me other watches that fit the style I was looking for. Gracie answered all my questions, she was very attentive, offered water to both my wife and I and was always willing to help and made sure I found the watch I wanted. At the end I ended up buying the Cartier watch I originally came in for. Before we left, the whole staff and management came out to make sure everything went perfect and they all congratulated me on my purchase. I highly recommend this place to everyone and I will definitely be back next year to buy my Rolex.
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November 2022 by Terry Yani
Overall a VERY positive experience. I had the pleasure of working with Arielle. Extremely professional, made a connection, and kept in touch as she kept working to track down the time piece I was looking for. Her follow up and follow thru was amazing. I visited the IWC boutique from out of town so after my initial visit the entire process to acquire the piece was done remotely. First time I had done this, and Arielle guided me thru the entire experience seamlessly. Thank you! I am thrilled with my new time piece.
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October 2022 by Jim Blubaugh
Had a wonderful experience shopping for a new watch. Came into the IWC boutique in La Jolla and was instantly greeted by Arielle. She walked me through multiple options before selecting one that best fit my needs. Unfortunately the selected watch was not available at her storefront so she searched for an available unit nearby. Once located, she had the watch placed in reserve for me to be picked up at the UTC store.The overall process was very smooth and CJ Charles took the time to ensure I was satisfied at all turns. I will definitely be returning for my next watch.Jim Blubaugh
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September 2022 by Joseph M.
Looking to add to a Panerai into the mix. the availability of Rolex pieces is confounding... I was getting the same vibe from this boutique. The boutique had limited choice as to what i am looking to purchase. Panerai is a fine watch but Rolex... it is not, in terms of desirability. Although the watch on display was a gorgeous piece, i need to see other models of given specifics. I didn't need the car salesperson tactics of pushing into a regrettable purchase. I suppose I will need to drive up to Newport.
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August 2022 by Francisco Lopez
I had a great experience buying a watch with Arielle.Arielle was extremely knowledgeable of the multiple models and was very patient with me to help me find the model that I wanted. She was great at following up with me and the manufacturer.
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July 2022 by Jennifer W
In my quest for a new Cartier watch I had the good fortune of contacting CJ Charles Jewelers and speaking with Esteban Garcia. He informed me the watch I was interested in was not available but should be in 2-4 weeks. As the watch was still not available after a month I made an appointment with Esteban to look at the Cartier watches currently in stock. At no point was there any pressure to make a purchase and so I had the luxury of taking my time to consider all models. I ended up falling in love with the Panthere De Cartier which I had not initially considered. Most importantly the watch was fitted perfectly and I was given thorough instruction on working with the clasp as my existing Cartier watch is the Tank model with a strap. This was such a lovely experience I wanted to take the time to thank Esteban and CJ Charles Jewelers. And thank you for the beautiful gift you included of a Cartier candle!
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July 2022 by Greg Caginia
Had a great experience with CJ Charles Jewelers, specifically Belinda. Belinda is extremely knowledgeable, quick-witted, and pays attention to detail. I had been referred to this Jeweler because of my Cartier watch. When I initially met Belinda I was impressed by how much she knew about the overall piece, the mechanisms, and operations. Likewise, she actually took the time and patience to address all my questions in detail. She definitely knows her craft and would truly recommend her and staff to anyone looking for quality pieces of watches and jewelry. Thanks again for everything, much appreciated!