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June 2024 by Grace King
Last week Saturday I went to this branch and spoke with Alba a teller. I asked her to cancel my card and give me a replacement. I gave her the card and she said she would discard it. She gave me a temp card and when I left I tried to use it at a food truck, liquor store, and at 7 eleven atm. Neither worked. I called the priority # and they told me I would have to wait or revisit the branch. I still had access to my account via phone. I waited 4 days to get a card and the card never came. I called Tuesday and asked what was going on but they said no one had ever contacted aside the card. I asked for the card to be issued and received it today, Thursday. When I logged into my account to activate the card someone in Gardena California had taken out 3 cash payments of $200. I called the bank to dispute the charge and ask for a provisional credit. The 888 number told me they do not have authority to do provisional credits and I would have to wait 10 days. They also said I could go into the branch and someone at the branch could do it. I called the branch and I spoke with the branch manager here amazing guy. He told me he cannot issue a provisional credit and nobody at the bank had access. After sitting on the phone with me for over an hour making several calls to the 88 number. No one was able to issue me a provisional credit for my money. I’m highly disappointed in the fact that the teller did not discard the card and gave it to someone or either used it to take money out I’m also disappointed that the bank would not re-issue the money al , the issue was on them because the original teller never canceled my debit card and they issued me a new debit card while never blocking the old one which allows someone to take 600 out of my account. I will be reporting this to the BBB.
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May 2024 by Bill Alexander
Won't accept cash, which Constitutionally is Legal Tender, for payments. Citi wants to charge for a checking account and transfer from there.
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April 2024 by Xaias World
I went to Citibank today to open a bank account because they have so many international options. I was told that I would have to wait 30 minutes, I was the only one in line and this was just fine with me. But then a millionaire came in, and they put that woman in front of me.it was completely obvious and all of the employees knew and I gave them all dirty looks to make sure they knew that I knew. I had to listen to her talk so loudly about how much money she had how good she looked for being 80 years old, and the fact that she was a psychiatrist her whole career. I am a veteran that served this country which means I literally signed up to give my life for the people working at that bank ain’t no way in hell they put a millionaire in front of me. I suppose they were so afraid of losing their big accounts. It’s so wrong. Screw American capitalism! Jennifer Castillo was so friendly to the millionaire, but when it was my time in line, her first words to me were do you have ID? Not even a good morning, nothing. I hope the people continue to leave review so that the truly negative people can be pointed out specifically.
Update: I was told that I had to provide a proof of address, in order to start my new account, I emailed this to Jennifer Castillo, then I stopped by the bank to make sure that I had done the process correctly. As I walked in, I waved at her and she pretended not even know who I was. Her rudeness is shocking. She got an attitude and wouldn’t even let me ask the question I came for, she cut me off, making it seem as though I was rushing her to do her job. However, I was just going out of town and wanted to make sure that my paperwork was done correctly. Jennifer must learn to take her emotions out of her job and understand that it is OK for people to stop by the bank to ask a question about their account. And that all people should be treated equally whether how much money they have in their account. She should greet each customer kindly.
However, the manager was extremely polite and friendly. This made up for Jennifer’s behavior.
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November 2023 by Angela Velazquez
I paid a $3 fee to get money out of their atm and then waked inside to change out my larger bills for smaller ones. After waiting 15 mins in line the teller advised she was unable to help me because I didn’t have an account with them. When I asked why she said they needed to verify an account to confirm the bills weren’t fake. When I advised that they came from their atm, she rudely advised she already told me why and then her manager advised the same I wish they would at least post a sign to avoid paying their fee and then have to wait in their teller line without receiving service. Even though I recently moved close to this branch, after experiencing their service, I definitely wouldn’t recommend an account here.
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November 2023 by Lauren Ebeltoft
I was very skeptical to come to this branch considering they have an average 2.5 stars, but I had a great experience. They were very accommodating to my walk in requests and Jennifer worked with me thoroughly to set up multiple accounts.
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September 2023 by MARILYN JARVIS
Christopher Giovengo, Concierge Teller, handled my banking transaction today. Chris is personable, professional, efficient, knowledgeable and thorough. Chris is always able to accurately and completely answer my account related questions. I never feel rushed during my transactions because Chris is patient, exacting and detailed to ensure that all my banking needs are fully met.
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September 2023 by Nisha Patel
Helpful and kind staff.
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November 2022 by Murray Moran
Always understaffed. And by understaffed, I mean that there is only ever one, sometimes zero, tellers working. There are plenty of staff at desks though, presumably doing something very important, but definitely not doing anything to help the teller line. Why not just close the teller line and say you don't offer teller services if you don't want to staff the teller counter? Literally waiting in line now as I write this, and my turn finally comes up with the teller. And she looks at me. And places the "next window please" sign in her window and walks away. That is the kind of customer I have gotten here for years.
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September 2022 by Dre James
Went there to cash a check that is drawn from them. I was told they don’t cash checks even if drawn from their bank. I can respect a policy a teller has the control over .. what I can’t respect is just the condescending and rude attitude of teller after he found out I wasn’t a Citibank customer. I was actually thinking of opening an account with then but I’m happy I got to see his attitude and see it’s a bad idea.. horrible customer service …
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September 2022 by Jeremy Deutch
I asked a teller for help and he said "i recommend calling customer service".I asked "you don't do that here?"He said "we do but I'm almost off my shift and it would take a while to look into."
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August 2022 by Miami mito
I have been here 5 minutes ago Jeniffer refuse to help me with my credit card application, is the second time I been at this location and they are not willing to provide service to me, first time I had an appointment with them to open a business account and at the time I arrived they cancel the appointment and never call me back to rescheduled, somebody should make something in this bank
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August 2022 by car plux
Jennifer is the worst banker I ever meet, this woman shouldn't be working at customer service
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August 2022 by Rob M.
I earned a Citibank bonus, didn't receive, but they need five days to figure out why they haven't given me their bonus, never ever again.
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June 2022 by Andy Stinson
After a failed attempt to resolve a recent dispute with Citibank's NY-based staffers, I visited my Hazard Center branch help to unravel my dilemma. Backed-up by branch manager, Michelle G., banking specialist, Jennifer Castillo, quickly became my customer advocate. She was polite and courteous but focused and listened intently. Ms. Castillo immediately grasped the problem then aggressively pursued a solution. Ms. Castillo, in my opinion, turned-in a top notch performance on my behalf.
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March 2022 by Hanafi M.
Extremely pleasant experience indeed. Opened a free checking account and because I'm over 62 years old, no fees and no minimum balance required. Totally free checking if 62 or over. They have Zelle and the lobby was nice (see photos). Staff was Friendly (J.C) handled everything for me with haste... They gave me a Debit Card to use until the real one arrives within 10 days. Great easy parking, plenty of spaces available in front of the bank Handicapped too, Two huge ATMS sit directly;y in front of the bank. J.C. Most kindly connected my (existing) Citi Costco Card to my new Citi (Free) checking account.
