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August 2024 by Melanie Cheng
I had an urgent issue with my business checking account and Erica helped me out. I was impressed by her willingness to help and her resourcefulness in finding a solution to my problem.
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July 2024 by Ben Krijger
Probably the worst Chase location that I have encountered over the last 25+ years. Front staff appear disinterested/unhappy/disengaged personalities. Noticed that across several windows they were barking (curt, rude) at/to customers. Staff seemed annoyed with even the most basic of requests. Would strongly suggest NOT WASTING your energy here and go to another location. Disappointed to say the least.
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July 2024 by Michael Romero
Unknowledgeable employees
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April 2024 by Ron G.
The walkup ATM at the Chase bank at The Grove shopping center was out of order on Friday 4/12/24, but there was no sign put on the machine as a courtesy to Chase customers. I saw several customer's wasting time putting their ATM cards in the machine. It didn't say that it was out of service until you actually put your card in. Evidently the manager here isn't concerned about saving customers the inconvenience by simply taping a note on the screen.
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March 2024 by van shaddinger
I had a phone appointment scheduled that I had to leave work early and be available for, they never called. After I spoke with someone when I called an hour later they told me they were too busy that day. Good on Chase taking great care of your customers and respecting our time. Definitely closing my account and banking elsewhere.
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February 2024 by Dascity #Daily
Jonathan is amazing and assisted in all our needs with the transaction.
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December 2023 by Stephanie Duffy
I came to this bank branch and customer service was horrible. First they told me I didn't have an appointment which was nonsense because I made it on line and got a confirmation. The banker was a total bone head and wanted to argue with me banks should have better service to people. After reading this branches review clearly Chase needs to train the service members better. Go to mission Fed the customer service is way better .I should have known better when chase parking lot only had 3 cars and mission fed was packed.
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November 2023 by Patricia Mcclure
Walked into the bank and all the tailors were waving to assist which was great! I ended up walking to Taylor, he seemed nice and friendly. I have 3 accounts joint , personal and business accounts with chase. I had 3 separate checks, one personal and two business checks the business checks, one had my name and the other had the business however I deposit these checks in my account often as I’m a IHSS worker and these are state checks. Taylor need to get assistance from his coworkers on if he could deposit a check that has my personal name and business name in my personal account. No problem there! He then informed me they are placing a hold on the check I questioned it but still processed the check! Now his attitude changed and he wasn’t so friendly and seemed very annoyed with me questioning him. I then tell him to deposit the business checks in my business account, I had already signed both checks he then tells me to write my business name on the back of the check! I told him why I never had to do this before and he pushes the check towards me and I look at him like, you no what sure, whatever at this point he then says we’ll you don’t have to a snatches the check back towards him rudely! He then says anything else I’m like no he then pushes the receipt towards me. I pick up and say thank you, he turns his heads and starts talking mess about me to his coworkers!! I then say have a great day and he notices I’m still there and he says you to! Like if your in a customer service position you should be overly friendly and not get frustrated or annoyed when a regular customer doesn’t understand if it’s been a policy change etc!! Taylor needs customers service training and learn how to control his emotions when he gets a challenging customer. Good customer service goes a long way! At least wait till I’m out your face to talk mess! Retrain your employees Chase!
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November 2023 by Tressa
Just went in to deposit some cash in my account. Teller Johnathan was very friendly and quick. And no wait in line!
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November 2023 by Scott Ashworth
The most ridiculous bank ever.
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October 2023 by Cat Aguilar
I have banking with Chase for about 15 years and do most of my banking online . But when I go in the bank branch , everyone is always helpful and friendly . I was pleased when the bought my mortgage loan .
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September 2023 by Joycelyn V.
Poor customer service at all times need to be train how to smile to the customer.And good approach to the customer
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August 2023 by Salome Hernandez
Had a glitch they professionally took care of.
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June 2023 by Kathy Polk
Used the ATM. No line. Easy access.
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May 2023 by B. T.
Update your damn business hours!!! You do not close at 6pm anymore. So unprofessional!!
