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January 2024 by B. T.
This Chase location is not very knowledgeable of their policies. And give you a hard time to give you your own money. It feels like you're begging. Maybe it's the "location" they're in due to the low income neighborhood. But it almost feels discriminatory. So I asked for a large amount of money to withdraw which I've done before at the College Ave/El Cajon location with no problems. But the teller I was working with here seemed really hesitant and unwilling to work with me to give me that amount of money. Also, she gave me incorrect information about needing to go to another branch to withdraw money. I've been here before with my dad for the same reason, so I pretty much already knew it was rather her choosing to not give us that money maybe thinking she's protecting her job idk. But it's really annoying that I have to go out of my way to another Chase because you'd rather make sure "the minority you gave a lump sum to doesn't turn out to be fraudulent" that's terrible customer service and is not your business to even do so. If I had all of the necessary identification and information, don't be prejudice and decide to go with your gut feeling rather than the RULES and laws that are already set in place, so that people like you don't get to decide who can withdraw their money based on personal feelings. This was very disappointing because I used to have good impressions of this bank based on mine and my fathers experiences with a Banker named Providence. She was very sweet and treated us with dignity and respect. Note to the manager of this location, train your employees better.
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December 2023 by Nick S.
Really friendly staff, helpful, professional. Always get what I need when imma there. Big fan.
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October 2023 by Jesus San Miguel (JSM)
This used to be my local Chase bank for years. Secure indoor ATM was a plus for this branch location
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August 2023 by Alondra M.
Such a poorly managed location. I had scheduled an appointment here a week in advance and they called to cancel my appointment an hour before. One hour before. I missed the call since I was already at work, and I was pretty upset since I had taken an hour away from work to make this appointment. Save yourself the trouble and choose another location.
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June 2023 by Bryan Tran
Welcoming Chase branch, was greeted by a nice guy walking in
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April 2023 by Mara M.
I hate this bank. I will literally wait to do my banking when I'm out of town. After they close inside there's only ONE ATM and people suck at using it! There's I think 3 more atms inside (inside but still not like in the lobby) like all the chase banks I've gone to but this is the only one they lock up. I'm actually right outside right now and the ONLY atm available has no cash in it WHAT?!
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March 2023 by Elsa M.
If there is another chase you can visit, avoid this one at all costs. This branch, manager on duty, and corporate staff are extremely rude. I went in for help and just experienced the worse service ever. The manager was arrogant and grotesque and should not deal with customers at all. He should be fired for his lack of customer service skills. Si hay otro Chase que puedas visitar, evita esta a toda costa. Esta sucursal, el gerente y el personal corporativo son extremadamente groseros. Fui en busca de ayuda y me dieron el peor servicio al cliente. El gerente era arrogante y grotesco y no debería tratar con los clientes en absoluto. Debería ser despedido por su falta de habilidades de servicio al cliente.
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March 2023 by Dan Silvers
We set up a appointment to see Ricardo the account manager and they told us they double booked. We set up another appointment with him over the phone for the next week.When we arrived they told us we didn't have a appointment. He wasn't nice or polite about fixing the problem.They don't have good business practices or care about the customer. We will take our business to a bank that does.
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February 2023 by Kent I.
This branch and the supervisor on duty denied me MY money...couldn't close my account because supposedly my funds were pending....just called CHASE customer service and the rep on line completely disagreed with this branches handling of my transaction and couldn't understand why I was denied my request for funds....will never ever bank or do business with Chase again because of this incident....very un professional way to do buisness
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September 2022 by Win Sang
Nik has excellent customer service.He is so professional and polite to me. Thank you for your assistance today!
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July 2022 by Stevie C
Worst f’n branch, they only have one banker who’s always busy, shiiit system , the worst systems , the phone number is the worst because they’ll tell you they‘ll help you at the branch but turns out it is equally as useless! Lost a customer right after I deposited all my money , what for ?
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July 2022 by Yesenia Rodriguez
Worst customer service ever. Don’t waste your time here.
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June 2022 by Yesenia R.
Worst service ever. Please go to a different bank. Even the manager is a joke. Save your time and don't come here.
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May 2022 by Tanya De Alba
I do not recommend this branch at all . They are lucky they got 1 star.. I have never seen such horrible customer service from a bank. Even though this branch is 2 blocks from my house I will drive to go to another chase that I know will help me get my banking done with a smile on their face . This branch makes no effort to help resolve any of my banking issues I may have and they all have really bad attitudes. I will drive to Santee before I ever step foot into this branch again. Period .
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February 2022 by Rick The Goose
The employees are all friendly people but after closing it's terrible. The card reader to unlock the door to the ATMs hasn't worked for 6 months now and the 1 ATM outside frequently has problems
