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December 2023 by Carla B.
I have been a Chase Bank customer for more than a decade and have been using this bank location for more than 5 years. I had never had a problem with depositing a check. I came in today to deposit a check and this white guy man, probably between ages 18-25 refused to deposit my check because it had my company's name along with my name on the check. I had never had a problem until this kid refused and told me to go to an atm and deposit it myself. I felt embarrassed like my check wasn't good enough. It's people like these who have power trips. I plan to move to a different bank and take my money elsewhere.
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December 2023 by Warren K.
If I could enter no stars I would. Firstly, it is impossible to reach the bank if one uses their local number. They are always busy, and do not answer the phone. One is therefore forced to use their 800 number, and there are so many questions that you never get to talk to anyone who can help. I was given a banker to call and was told by the manager that the bank did not have a quick way to notify a client that the person was on vacation. This resulted in my calling numerous times to get an answer to my question. A simple voice message saying that the employee was on vacation and to call Mr. X would have sufficed. The manager told me he did not have the ability to do that. In 82 years I have dealt with many banks, but Chase on Girard is by far the worse. People make mistakes, but these people have no way to correct them. Stay away!!!!!
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July 2023 by Christopher M.
Terrible! Nasty clerk man telling us in the most rude way possible that the APPOINTMENT we had made previously - their employee didn't show! What about customer service? When you make a mistake why are you making me feel terrible? Here's an idea: I'm gonna take all of my 17 accounts out of your stupid bank and move them to Mission Federal credit Union, where everyone is kind and courteous and helpful. Do not go to this crap branch for any reason ever.
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June 2023 by Claire S.
Love the people that work there but your bank needs to be refurbished and maintained clean. Your bell to let the teller know that you want to go back to the safety deposit aérea DOESNT WORK FOR 5 YEARS and you don't seem to care. The area where the safety deposit boxes are needs to be cleaned regularly. IT TOOK 5 YEARS FOR SOMEONE TO SWEEP IT!!! COME ON!!! We are in LA JOLLA. And even if not in La Jolla this bank needs to get with it. SHAME SHAME SHAME. If it weren't for the people that work there I would leave! Hope you listen to your costumers! Thank youHide My Email
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September 2022 by Google user
** NO drive up ATM ** One walk up ATM. it works great.
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September 2022 by J Bomb u dont want Me 2 go off on U
** NO drive up ATM ** One walk up ATM. it works great.
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October 2021 by Sa8nford F.
Yesterday was the final straw. I asked to change to a bigger safe deposit box and was told that "corporate" had pronounced that no new boxes could be opened despite having several boxes available. This meant I could not get a bigger box since that would involve closing my old box and opening (no longer allowed per corporate) a new bigger one. Previously Chase created two major problems. First, my mother wrote me a check for a large sum. When I deposited it, Chase put a hold on it. No problem. Unfortunately, my mom wrote the check on the wrong account so it bounced. Again, no problem, Chase took the money out of my account, but (BIG PROBLEM), they also left a hold on for the same amount and I was now overdrawn, per Chase, the full amount of the check less 200 bucks. So now, even though I had a significant positive balance, they claimed I did not and bounced several transactions. In another master piece of service, one of their east coast employees, either negligently or fraudulently, let someone change my account information in what could only be an effort to steal my money. Fortunately, I happened to sign into my account about the same time and noticed the change. A call to Chase 800 number put an end to the attempt, but I had to change account numbers and reset all my sign-in info. I meant to leave Chase long ago but inertia kept me there - but no more.
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January 2021 by angela l.
I went in this bank, as a long time Chase customer, on a Friday asking for "signature guarantee" validation service. There was only one personal banker working and he was busy with a customer. The cashier was very considerate suggested me to write down my name and phone numbers so he would call me back later. A week went by, no phone call whatsoever! Should I give Mr. Jamie Dimon a call?
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September 2020 by Innesa Z.
Mask policing here, I was ready to move business accounts and this lady chased me down being so obnoxious. Apparently their own mask and a shield didn't work for them! Sheep!
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October 2019 by Gary G.
Beware of their 'bait and switch". I opened up an account per the terms of one of their incentives. After the incentive never was applied I received lots of "please accept our apologies" and "we made a mistake". What a bogus company. Stay away!!
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April 2019 by Steven Bacon
Convenient ATM with parking out front. It’s in a safe spot and well lit in the evenings.
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July 2018 by Geraldo G.
you might as well place your funds under the mattress. There is no bank worst than Chase. Do yourself a favor and check around before losing your funds with this bank.
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December 2017 by Chenghao C.
Long wait, and no one can help you... try other chase or switch to other banks. Just don't come here.