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March 2024 by Sean Danaher
Hannah was super kind and helpful!
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February 2024 by Ken T
Me and my family had a wonderful experience here! Hannah was super informative and helpful all the way through with assisting me with purchasing a potential mattress for my parents. She was extremely patient and accommodating. Out of all the mattress stores in this plaza, Casper's store and customer service was on point.
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January 2024 by Kimberly Ann Williams
Wonderful customer service. Alex, Hanna, and Dean were very helpful answering all of our questions. Great process for purchasing— not pushy at all which I greatly appreciate!!
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January 2024 by Steve Lui
Don't order anything from here. The employees here are nice but the corporate company sucks and has horrible customer service outsourced to India. Just believe me on this one. Don't order anything from Casper. Worse experience ever.
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July 2023 by Eric Skorupski
Very kind and helpful.
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July 2023 by E Ski
Very kind and helpful.
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May 2023 by Mia Shayna
Alex and hannah were wonderful
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February 2023 by Sam S.
Why are you charging people for parking ? Total crap show getting in or out, for what? $2? This is a high end mall... make your money from the tenants, don't try to gouging everyone and making them wait in traffic. This is why malls will die.
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January 2023 by Phil B.
Returned after a long absence for a lunch meeting. Upon exiting the parking lot, my ticket didn't work and the display was blank. I called the attendant and she insisted the screen was working and I owed $2 (it was about 5 minutes more than 2 hours). The credit card did not work. Had to call back again and she finally lifted the gate, as cars were backing up behind me. I used to visit the mall regularly and leisurely walk around and usually make several purchases. But will not endure the long lines to get in and out and the need to pay for parking while spending money, and now arguing with an attendant. The parking policy is very short sighted and I'm sure hurting many of the tenants.
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December 2022 by Peter Saridakis
I was compelled to write this review. Daniel has now helped me twice, first my girlfriend’s mattress and now my own. He has great customer service and knows his business cold. I also feel I can trust him, which makes the buying easier! Just bought my Original Hybrid, excited to try it out.
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November 2022 by Dilara C.
I had about 2 hours before meeting up with some friends so I stopped here to spend some time (and money!) A few of my favorite stops:Pura Vida: it's a great place to snag some affordable jewelryGepetto's Toy Store: A fun store filled with toys, puzzles, and games for all agesThe Body Shop: it feels like these stores are slowly disappearing so I always love it when I see one!There were plenty of places to grab a coffee, snack, or drink. I had a Java from Joe & the Juice.If you've got time to kill, this is a great place to do it!
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October 2022 by Thuy C.
I absolutely love this mall for numerous reasons.Let thy count the ways:1. Pet friendly2. Great shops3. Dining options (The Winery, Raised by Wolves, Ding Tai Fung, Javier, Bistro, etc)4. Live music5. Gorgeous atmosphere 6. Trendy vibe/ Instagramable spotsParking, and getting around the mall can be difficult.
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October 2022 by Nicholas G.
Not many outdoor malls on the East Coast so when I came to San Diego I was excited to visit. They has all sorts of nice stores here. Half the high end stores I had never heard of but I don't shop at those places anyway. They also had some food spots too. I didnt see any homeless people like other reviews mention but I also came during the day. Cool place. 4 stars.
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September 2022 by Joel C.
From the many shopping that many shoppers have visited and the many areas of San Diego and those of the North County can be very well stretched out when it comes to the malls and the many outdoor malls which can be very hot and not well shaded except for a few places that you may find or come across. Shopping malls are some of the ones that can be the ones that are open aired and the ones that are the enclosed malls there are many that have the best Indoor food courts and the great choices in food. The one that has been the leader in food courts has been the food court at UTC Mall which has its own ice rink inside and you can see the many hockey games that do take place at the food court. The food court before had its own video game arcade that you could enjoy games and win tickets for prizes after many years the mall had remodeled the food court to make it more adult oriented and welcoming. The UTC food court has a great mixture of food and the many great eateries that you can sit down at and have the most sodas and see a hockey game on the ice down below. The many other restaurants they have at the UTC Mall are the ones that are for the beer drinkers but when you have a short period of time and go sit down at Panda Express or have great tasting pizza. The eatery from India has very good if you like a great curry and the samosas very well done, they have such a great flavor with a nice size food court that can handle the largest crowds because when you have hungry groups you can't go to one restaurant. The many times that I was able to taste and have a great dinner at the Food Court and the time you can have been you can relax and not to have to rush off and you don't have a waiter constantly coming back and forth. As an Elite Yelp reviewer when you have had a long day of shopping is head to the food court you can have a great bite to eat and unwind. To one and all happy shopping.
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September 2022 by Omar Khalil
Purchased a Casper mattress and adjustable base We were offered the in home setup but our person said it would be easy to set up since we weren’t buying a frame. Got the delivery this morning and the base is abnormally heavy, I have upper back pain which was what led me to this purchase. Really displeased that I now have to wait another week for someone to come out and move it and do the build. Not the best first experience if you ask me.