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January 2024 by Elana Botha
If I could give this company a 0 I would.I have moved about 17 times in my life and have not experienced the negligence and disregard as this business showed in my cross country move. I was quoted for a 1 bedroom without knowing who the actual movers were going be (first mistake), when they did show up (4 hours late) the packed (threw all my stuff in boxes, some unwrapped) and put my stuff onto the truck and then told me I had double the size what I was quoted. I had just moves the year prior with no extra stuff so this was impossible. They used my own rugs and vintage quilts to wrap larger items of furniture so those were all damaged beyond recognition. They also snuck in the waiver of insurance with all the other forms once the truck was loaded (at almost 9 pm), this I should have caught but it had been a long day. Customer service did absolutely nothing and I received about $167for about $3000 in damage. Just pay the extra money and use any other company if you’re looking for quality movers.
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October 2023 by Mr Jf80
Scammers. Liars and if you use them you will wind up waiting for your stuff. They do not deliver within their scheduled move the driver doesn’t speak any English. On top of it. I was scammed a lot of money. I will be suing this company as I called a lawyer already and my bank to get every cent back i zelled them.
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August 2023 by philip hopper
Do not do business with this company! We made a move with them last year from ca. to tx. I was told they did not contract. Not true. They damaged a wall in the home I sold, without saying a word. They did give me a second month of storage for free. But they hit me with additional charges before departing, demanding cash. They did deliver on the day they were scheduled to, but it was a contractor. What a mess. They had no dolly to unload with. Every box that we had packed and marked fragile had damage to it. Multiple items were broken. A corner desk was broken, a very expensive item.They broke a wheel off my toolbox when unloading. In total about 40 items were broken or damaged. Also multiple items were missing, including a brand new floor jack, as well as 25 other things. We filed a claim with CSI as we were told to do. That company has done nothing!!! Now after nine months they are trying to tell us that we filed the claim incorrectly, and we must get an extension from calstate, who won't answer the phone or return our calls.Oh yeah... Be prepared to have all the packing materials dumped in the middle of your living room, then be told it's yours to clean up. What a freakin' disaster. NEVER LET THESE FRAUDS MOVE YOU!!! And this is not a hack. It's a bona fide review.
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August 2023 by Rosalee Long
I have a long horrible story, however I had to give a star just to let you all know not to use CalState Moving and storage. They are not anything they say they are. They will tell you what you want to hear and jerk you around until it's to late to do anything about it.
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June 2023 by Leo Hernandez
This company is total scam!! Do not do business with this company, I am suing them. They have given an estimate to which I accepted, 3 days before the pick up someone who identified himself as Michael said the truck was too small to transport my furniture. He said he needed a larger truck. He charged double to what he estimated. I asked for the refund back which they declined.. again whatever you do, stay away from this cal state moving and storage, they are scammers..
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March 2023 by Super Slytherin
I was quoted a decent price when I spoke to Marc and his associates. I am now being told my estimate for a 1/1 will be almost double for less than 15 boxes, a full bed, and a 24 inch tv. I tried getting my deposit back but they are telling me no despite my move not being until August. After seeing everyone else have the same issue, I will be filling a class action lawsuit against them. Anyone who has been scammed by this company, wait for my next review and I will drop a google document for anyone who wants to join it and try getting their extorted money back.
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March 2023 by James Bautista
Please avoid this company. I was misquoted, and passed around between the “moving coordinator”, and then “dispatch”, and then “accounting”…I believe this company is disorganized and ran very poorly. My final bill was almost double my original quote. My pickup was later than what is was suppose to be, and then delivery was earlier than it was suppose to be (which caused a disruption with my work schedule). I am missing pieces, and had damage to several of my goods. There was no consistency what so ever during the entire process. Save yourself aggravation and money, and find another solution.
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February 2023 by Michelle O.
Horrible company! I wouldn't recommend to anyone. Do not use them. Keep looking. They go through your boxes and storage containers. They don't deserve a star.
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February 2023 by Resa Rancati
Ripped me off stole my money has my stuff will not call me back left me sick with fibromyalgia and diabetes sleeping on my floor. Please report them if you use them and they steal from you like me. I just called transportation and put in a claim. call me back, Calstate what do you have to hide?
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January 2023 by Donna Gavura
It was horrible. Loading my belongings was a nightmare. They were supposed to pack one day and load the truck the next, but did it all at once and it took 2 days and almost didn't get done in time. Also they "lost" all my living room chairs, patio furniture, Adirondack chairs my late husband handcrafted as well as an air compressor, snowblower, skis and other garage items and essentially told me they wouldn't be actively looking for it but hoped as other people had it mistakenly delivered, they would be able to get it back.
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December 2022 by Dan H.
***scam alert***businss is run under calstate moving & storage.booked thru american relocation specialistswill on,y accept cash or pist office money orders for final payment.i paid for white glove packing - had extensive damage including water damage.yaz the delivery driver did not pay his local labor.not a reputable mover. do not use.
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November 2022 by Mariah White Roe (RealEyesPortraits)
Mark contacted me several times to tell me he has a great deal for me if I book with them right now. I spoke with him kindly and informed him that we have already moved and do not need the service. He rudely cut me off and challenged me “really, you already moved!? When?! I see, I see...you booked with someone else didn’t you? and they told you to say that!” Then he rudely hung up.Very unprofessional.
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November 2022 by Jaden Duncan
Absolutely awful. The actual cost ended up being 3x what my original quote was. Didn’t find this out until moving day so kind of backed up in a corner. Then arrival was delayed 3 weeks because the truck was broken and then it was stuck in another state broken again. 10/10 would never recommend purely based on a blindsided price 3x what the original quote was. Classic bait and switch.Gentlemen loading and unloading were great! Don’t deserve to have to give the bad news.
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October 2022 by A R
Moving with CalState was an awesome experience. They confirmed several times before the move to put my mind at ease and showed up on time. The foreman and his team did an excellent job at staying on time which saved me money, handling packages carefully, and just being friendly guys. Big thank you toRolando, Manny, Mike, and Alan. Would definitely recommend and hire again.
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October 2022 by Brent Royer
BEWARE of Cal State Movers. Hidden fees, delivery terms are not per contracts, poor communication, and negligent handling of goods.1. After sending pictures and detailing every item to be moved, they said they misjudged by 100%! Move ended up costing me double the estimate.2. Arrived a day late and delivered 14 days late!3. I paid extra for them to package my 75” TV and they dropped it! They are refusing to pay for the damages.It felt like a scam when they showed up and told me it would be >$4,000 when they estimated $2,200.
