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March 2024 by Victor Acedo
They are great and got my car completed ahead of schedule....awesome !
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March 2024 by Mike Valassis
Great customer service and very informative, and my daughters car came out great
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February 2024 by Cheryl Mackey
Calliber Collision is completely professional and does an excellent job. They were great about keeping me informed of my vehicle's progress. The car was ready two days after the original estimate.
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February 2024 by Amanda Love
I just appreciate the way Caliber and my car rental company worked together to make sure it was a seamless process with having a vehicle to use while repairs were being made.
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February 2024 by Christopher Kirkland
This is the second time this overly bureaucratic repair shop has wasted my time. I have a vandalism claim. CA law does not allow an insurer to make me use a specific shop therefore they will not do what is called "an assignment" to a specific shop. The shop then tells me they cannot write the claim for Nationwide because Nationwide has not assigned the claim to them. They will only write it as a customer claim at higher rates. What nonsense is this? I said just evaluate the car and send in the claim... and around and around we went. The other reviewers are right these people are just plain difficult and rude. Do your repairs elsewhere.
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February 2024 by Brittany Curran
Caliber does a great job on repairs and customer service.
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January 2024 by Mohammad Samara M.D
The place was nearby me. This is a great convenience. I loved the courtesy of the reception staff and theTransparency They manifested.
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January 2024 by Mark Leisinger
They did terrific work on repairs to my Prius!
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December 2023 by Ashley Turner
I've been to a Caliber Collision before at a different location and they were way better than this location. Was supposed to bring my car here to get some work done but after dealing with the rude receptionist in the front, I've decided that this place is not the best to get work done on my car and that it cannot be trusted. It was disappointing and a complete waste of time. As I took time off from work to bring my car in. The guy who evaluated my car was okay but overall could of been provided with more friendlier customer service. The lady in the front was definitely very rude, disrespectful, and has a very unprofessional attitude. Will be taking my car to another place that is more deserving of business.
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December 2023 by Erin Walsh
This is the second time I've used Caliber Collision for service. The work is top notch, and perhaps more importantly, staff are kind, communicative and professional. In particular, Ryan was extraordinary to work with. He kept me updated throughout the process.
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December 2023 by Jacob Mooney
I wouldn’t recommend this location. The woman who works the front desk has the worst attitude. She was rude to every single customer that came in. The shop didn’t call me when my car was towed back from Escondido. The rest of the guys I met there were good, but walking in and dealing with that rude woman killed the whole experience with this shop. If you have a European car I’d take it directly to Escondido to avoid doing business with this location. In the future this is what i’ll do with my car if needed.
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December 2023 by Leilani Andrada
Amazing bodyshop! From start to finish, their service is great! I had my car here from an insurance claim and they made the process very easy. David, Isaiah, Travis, Ryan and Jose are definitely assets to the company. Completely satisfied!
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December 2023 by Matthew Boudreau
I scheduled an appointment for a warranty repair, arrived for the appointment on time, and was then told all warranty repairs are handled by the manager, which happened to be at lunch. Seeing how I had to take time around my work schedule, I wasn’t able to wait for 45 minutes for his return. It’s probably not a good idea to schedule people for appointment's and repairs at times when the Manager isn’t present. I originally wanted to go to the La Mesa, CA location as this is closer to my home, but had received a call asking if Id be willing to come to the location that wound up not taking care of me. What a waste of time.
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November 2023 by David Lopez
I have to say that for this being the second time I’ve ever had to put my car into a shop, I’ve had a great experience. The entire process was seamless and fast. When I dropped off my car I was in and out of the shop in less than an hour including my rental! The rental was delivered to me with a full tank and it was easy to return. They truly went above and beyond when I couldn’t pick up my car when it was ready. They were able to meet me at work and swap out my rental for my personal car. Honestly best experience I’ve had with a body shop. Great service and even better people working there. Thanks guys.
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November 2023 by edward alvaro
My wife got in an accident as I was leaving to go work overseas. She was concerned that since I was not there with her that she won't be able to communicate her concerns with the repair facility correctly. However, once she got there, her worries faded because of excellent customer support. Travis, the service advisor who assisted her, was very helpful and knowledgeable. He communicated delays and when the vehicle was moved to different processes such as the teardown, paint, reassembly, calibration, and when our vehicle could be picked up. Overall, I would recommend Caliber Collision Mission Valley as an excellent vehicle collision repair facility.
