-
July 2024 by Robert B
The best customer service ever so helpful and friendly love working with the team
-
April 2024 by Ognen S
Nothing but a pleasant experience with ******; met our needs, worked with us relentlessley to get ** approved, even with couple of the hiccups we had on our end. Would highly recommend them.
-
March 2024 by Jacqueline T.
I applied for a home loan after I was sent an email from One Trust about various loan options I might qualify for. I uploaded all of the docs requested and heard nothing for over a week. I texted the manager to get an update and his response was "Jacqueline you are locked in, someone will be reaching out soon" - 4-5 days later I get a call at 8:57pm from Matt. He proceeded to tell me that "there was an error with your sur name when pulling your credit". I have a VERY long credit history, I belong to Credit Karma and always stay abreast of any alerts. I have never in my middle age life been told I have an issue with my surname. I have been married for 23 years. We get off the phone and he proceeds to email me "proof" which is a screen shot that says " error could be due to a frozen acct or inaccurate information. I can't understand why we are a couple of weeks or longer into the process and this is the first call I am receiving? He proceeded to tell me he would not reach out to me again - I am now in awe of the customer service I am receiving. I included the manager in my response and this was Tuesday March 19th and I have yet to hear from anyone. My husband and I found out we need to leave our rental so we were really hoping to get info on buying at least to look at all of our options. I am incredibly dissapointed in the outcome after giving them all of my personal docs and info.
-
March 2024 by Breonne Walker
Christine and Donna made everything a breeze. They work with you and help with ANY questions you have.
-
March 2024 by PaMountainDEWd
Run away as fast as you can! Zero stars. I’ve never worked with a more disorganized company. Call multiple times get and get multiple different answers, to include “you’ll have to call in each month to determine what amount is owed” and “you don’t have an escrow setup”, then an escrow magically appears for a property tax amount that is estimated based off some website. When I call, I am put on hold “while they look into my account”. I was charged a late fee over $.79 (which was reversed after a month long process and talking with multiple different people) after being told my payments did not start yet. Do yourself a favor and go with literally anyone else.
-
March 2024 by ian harbour
I couldn’t be happier to work with Christine and everyone involved throughout the loan process. I would highly recommend CalCon as they were extremely helpful and informative.
-
March 2024 by Craig Krieger
The WORSE customer services - -I continue to call and I think all their staff work from home. It is asked to leave messages and I am 3 days in with no return. On the customer service and not sure to be patient after a 45min wait. IF you are depending on where you have options - these guys unless giving you a free shoe will not do the service (especially in the construction loan - run away); only if you have to we have no choice - would love to have a manager call and would be happy to share the light on this side where they need to step up the game and revamp.
-
December 2023 by Ken R.
I would recommend Randall with One Trust Loans for anyone who is looking for a Real Estate loan. They helped me get a Construction loan and they helped me in every aspect of my loan process. Thank you to Randall and One Trust Loans Kenny
-
November 2023 by Justin Muniz
Absolutely not pleased with our new home mortgage loan. First time home buyers and really excited about our new home. We told throughout the entire FHA loan process that we will only need to pay 3 percent for a down payment and it should be around 13k cash to close. We signed our closing disclosure that stated that our cash to close is 13k just as promised. When it came to closing day, the title company called 30 minutes prior to closing to setup a appointment with notary to sign that evening. At this time title company states our cash to close is 19k!!!!!!! This is 6k more then we were promised the entire process. When I asked manager from Calcon, the response was it is because of current interest rates at this time. How does it go up 6k from the time we signed disclosure to the time we closed???
-
November 2023 by Michelle Slade
I had a deeply disappointing experience with One Trust Home Loans and Calcon Mortgage during our mortgage process in October 2023. We closed with an 8.1% interest rate, which was not only exorbitant but also came with a series of misleading practices.Initially working with One Trust, the sudden introduction of Calcon Mortgage raised questions. The failure to lock the rate seemed suspicious, suggesting a potential scheme to sell higher rates and points. Contrary to assurances, our initial quotes didn't just fluctuate by $1000 – we ended up closing at least 20k higher, a far cry from the promised estimates.Contemplating pulling out days before closing due to the dismal experience, we reluctantly proceeded to avoid losing the house. However, I strongly caution against trusting the positive reviews. This company's practices are far from trustworthy; I'd advise running far away from them.Adding to the frustration, promises of a call for refinancing when rates drop were empty. Despite a market decline, no such call materialized. Moreover, our desire to pay the mortgage every two weeks, as promised, turned out to be impossible. The mortgage amount was inexplicably grayed out, limiting payment frequency options and providing only 10-day choices, leaving us unable to align with the agreed terms.In conclusion, my experience with One Trust Home Loans and Calcon Mortgage was a disheartening lesson in the importance of due diligence. I hope this review serves as a warning to others seeking a mortgage company – steer clear of this one at all costs.
-
November 2023 by Savannah Thomas
Ben S. Was an amazing help to understanding home loans for my Fiancé and I! He was very thorough and explained things in the way we would be able to understand every step of the way. He was available whenever we needed to answer any questions or concerns we had. I will admit our interest rate is a bit high but that is just today's market, He helped us close on our first house with as little money out of our pocket as possible. We even got over $500 back after closing! If you decide to go through one trust home loans ask for Ben Shelbourne, he is the best of the best and deserves a promotion!!
-
November 2023 by Ali G
******************************* is your go to manager. He will text you or call you 7/24 to inform you and walk you thru all the details and steps that you need to know. Definitely recommend him and his company.
-
November 2023 by Robert C.
They helped get me through "escrow hell" and were always there to take my calls. I could not have asked for a better team who did it all to get my family to the finish line
-
October 2023 by Derek M
I had a lot of trouble trying to get a home until I went with one trust home loans. The team there was awesome I could be myself talk to them like I knew them everything went smoothe and I was alerted of changes all the way til the end. Underwriter gave us some trouble but which one dnt. We closed and now me and my family are in the house of our dreams so thank you . Everyone else said no and these guys said we got you .
-
September 2023 by Amy F
I had a great experience with ************************* at One Trust Home Loans in August 2023. This is my second experience with this team and again-it was seamless. Professional, quick replies, honest answers, easy to understand explanations to my questions, and accuracy. I will be using them again very soon. Thank you, ***!
