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October 2023 by Eleni K.
I've been going to Brake Stop for years but I will no longer be going there because of poor customer service. They were great before but now they have a different guy at the front that was so rude when I was checking in. We began the process then the phone rang and he abruptly stopped helping me and answered the phone taking quite some time answering all their questions thoroughly and even going into the computer and taking information. He the proceeded to restart helping me and the phone rang again, again he answered, took his time helping them and then returned to me. Then the phone rang again and same thing, he took his time helping them and even went into the computer again to help them, resulting in losing the information he had up for me. I was there in person, up first and this he did to me. I will not put with this type of disrespect and neither should you. I will not go to Brake Stop again because of this. Also I needed an oil change and the price was $81 and I found a different place for $49.50.
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September 2023 by J Baker
I drove in on a Friday thinking I would have to wait awhile. Everyone was busy working and I was next. The gentleman at the counter was very friendly and the wait went quickly. Great price on my smog test. I will be back when I need new brakes! Thank you for a great experience.Service: Smog certification
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September 2023 by Kevin
Went in for new brakes and tire inspection on a tight budget. My brakes were real bad, I knew that, and my tire was held up with fixa flat, I just drove over 3000 miles across the country from the east coast. I dropped it off and got a call at the end of that day with an outrageous estimate. I went in to go over what the cost was and noticed everything was premium parts, not budget, and labor was a bit excessive. The reason I leave 1 star is the fact that the guy I was dealing with kept rudely suggesting that I know nothing, it's the worst condition of brakes he's seen and that he's doing me a favor with price. He kept going on and on about how he's not a snake or liar and that he's doing what he can to help me out, to a point where it felt like he was trying to convince me that paying that much was my only option. Also 1 star because the tire that needed work, it held some air when I dropped it, it was a drivable tire, was now completely flat when I picked it up, they didn't put on the spare or nothing and they charged me for tire repair? She left in worse condition than when I dropped her off which isn't great. Brought it elsewhere and got my car back on the road for $2000 less than the estimate I got here. Thank you!
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September 2023 by Kimberly Isley
I received excellent and professional customer service and service from Jeff, David and Antonio. They were very thoughtful and thorough in assessing the needed repairs to my vehicle.
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August 2023 by Brittany Ward
They always go above and beyond been coming here 3 years and they never disappoint! Replaced brake pads/ rotors at a good price
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July 2023 by Katherine Gray
Needed knew brakes and rotors and looked around for a while before finding these guys. Very professional and friendly. Stayed open late to finish the work on my car.
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June 2023 by Jaami Waali
I bought a groupon, called ahead of time with my type of car. Manager wasn't there for my appointment and the person that was left in charge was very upset and was swearing because they were frustrated. About half an hour later, they said they didn't have my type of oil, and that it would be $119 in addition to what I already paid for the groupon. Super unorganized, super unprofessional, and super sketchy. I would never recommend this place or would never go here again.
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June 2023 by Della B.
Thought I bought a complete Lemon off of Facebook marketplace because the guy blocked me after I told him the check engine light turned on and there was rough idle/ hesitation when accelerating. I brought it here due to other good reviews and Robert helped me out so much with his understanding of my situation and breaking things down to me in a way I could understand and relay to my parents. I'm a female student here in SD and my parents and I were afraid of the repair costs/ me being taken advantage of since my age, gender, and lack of general car knowledge. Robert made sure everything was clear to me and called me whenever there was an update on my vehicle. I will be back when I need something else and recommending to all my female friends. Thank you so much!
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May 2023 by Neil B.
If you feel like someone else is ripping you off, then come here. They are knowledgeable, honest and reasonable. Very good communication once you drop your car. I have plenty of examples but come see for yourself. Excellent mechanics.
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April 2023 by Grace Merkler
RJ, Robert and the gentleman who drove me home were all spectacular and helpful! As someone who doesn’t know much about cars, they helped me understand the problem and the solution. I would recommend coming here for any mechanic needs! Thank you!
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April 2023 by Ruby Lepke
A very honest, helpful, and trustworthy local repair shop!
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March 2023 by Kim M.
Nice guys. They let me come in 30 minutes earlier and were friendly. Would have been better if the smog check wasn't required, but that's not their fault.Also would have preferred if it wasn't raining. Not sure who to blame on that
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March 2023 by Ida C.
Everyone at Brake Stop is kind and efficient. I went in for a smog check and they filled up my windshield water and checked my tire pressures too. I will definitely be going back to them if I need anything else!
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January 2023 by Giovanni Y.
Robert is a true gentleman, he will offer you help and give you advice/tips if you need any guidance fixing your vehicle. He's a professional and I trust him to get the job done right. I am a satisfied customer thank you for getting us back on the road safe to provide for our families. Highly recommend.
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December 2022 by All Together Fitness
A mechanic you can trust is hard to find but this is one of them! I was visiting from Colorado and needed some unplanned brake work. The guys at this Brake Stop location got us in and fixed our car for a fair price. Highly recommend!Service: Auto brake replacement
