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October 2023 by Blanca Barajas
Very attentive and with well answered information! Thank you
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September 2023 by rafael collins
A very good service
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September 2023 by Rodolfo Rosas
Always busy never enough staff. I only do it because of the exchange rate. But they are always always short staffed.
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March 2023 by Kenia S.
WORST FUCKING PLACE TO EXCHANGE MONEY! Don't even bother getting the app at all! No instructions besides sign in with google or apple email then start freezing. And the app ALLOWS you to freeze money multiple times yet blocks your account WITHOUT telling you and continues to allow you to freeze money. Now with THAT of the way the little twat that was wearing a UC sweater by the name of Janeth in the first register has THE WORST customer service. When I explained the app allowed me and never gave a warning or NOTIFIED me that I was blocked or not allowed to freeze multiple amounts she laughed and said it does. I replied with no it doesn't and that it does not block me from freezing more that I have a code. She laughed AGAIN and said it's in the terms...there was NO terms to read or instructions to let you know you can only freeze once per day. Mind you my mother was next to me as she was exchanging money as well and she had NO issue with her standing next to me but as soon as my mother started handing her the money she had an issue and said only the person that's exchanging money can be at the window...mindful of the fact that she was standing there when I was exchanging and she wasn't and she didn't say ANYTHING. If you want to deal with a company who lets their employees LAUGH at customers who are taking the money they work hard for them go here. Otherwise there is A LOT of other exchange places that have the same rates and customer service that's actually worth something.
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March 2023 by Jeanine S.
Was very easy to use. Would highly recommend for anyone flying out of TIJ but lives close enough to drive to CBX. Will definitely use again
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December 2022 by Flavio Valerdi
The info by internet is diferent from the currency exchange in the site.
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September 2022 by Suhaytie A.
They exchanged our money lol it is what it is. But I had to use the restroom so bad and they don't offer public use of their restrooms so maybe send someone else in and wait in the car unless you wanna do the pee pee dance while they count your cash out to you.
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July 2022 by Omar Inzunza
Excellent service. Super fast service
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April 2022 by Juana Lopez
Was just here a couple of minutes ago, first 3 visits before today were good, this time around, clerks were joking between them, chatting not paying attention to my questions since I was trying to change a large amount of dollars they were asking me questions which I was responding to over their voices. Yelling my personal details so they could hear me and the young lady helping me had to tell everyone to stop playing around to quiet down so she could hear me, I was not comfortable as other customers could listen to my answers that are supposed to be confidential, other places have you write it down to avoid that type of security breach, my experience here was not what I expected. Hate to post this type of review for a visit like this but it's the only way business owners can see the type of service their employees gave me today. May I add I found this place because of Google reviews, please train your staff to be professional all the time not just when they're in a good mood.
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March 2022 by C L
Love, Always some body smiling.
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March 2022 by David Cash
Easy sign up and fast to submit a request for money exchange on the app. When you arrive you show the QR code and get the exchange rate stated. This location also handles larger exchanges of cash such as $2000 which most other competitors will only exchange $200-300
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March 2022 by Fito guti varg
Third time I go in and they never give you the exact coinage change due to you. At first thought it was a fluke, 2nd a mistake but 3rd time now and this is deliberately done. Even though it's a few cents, up to $0.12 cents, but they go thru thousands of transactions per day and that adds up.WATCH YOUR CHANGE!
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February 2022 by Lili Arellano
Lisa was so unprofessional and had a really bad attitude like she did not want to work there! She was not nice with her co-worker don’t know his name but it was a guy with long bear. Did not answer none of my questions and looked at me like if I was stupid. Helpless customer service.she thinks she’s in Mexico, mistreating customers acting worst like if she was the owner!
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October 2021 by Ishmael V.
This place is a joke.. came to to exchange US dollars to pesos and they told me I could exchange the amount I requested.. than my wife wanted to exchange her money and didn't let her because they thought it was my money.. bunch of clowns these ladies are
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July 2021 by Gabriel C.
The worse service ever waited in line for 1 hour only to tell me the amout i request to exchange was to large and when i told the lady if i can go to a lower amount she denied it because was heard on speaker saying a larger amount.