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March 2024 by giacomo rinaldi
Amazing staff and service! They won my business!!!!
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March 2024 by Jonathan Snell
If you only use Interstate™ batteries and need one on a Sunday.. this is basically the only place you might be able to find one. Thanks for having my back after a long and frustrating morning.
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February 2024 by City Reflections
Jesus has great customer service. Great attitude and full of big o tires knowledge! Thank you
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February 2024 by Maryam Salehijam
Fixed my tired so quickly!!!
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February 2024 by Ry R
Went today because I noticed a leak in my tire last night so I went online, saw a 1pm appt and booked it. Went it today to be told that that time was just to get your car in and not actually an appt time. I didn’t expect them to immediately get to my car, but at least prioritize reservations a little bit, but fine. I get it, you don’t know how long these things take sometimes. Although… it is a tire shop, not an auto repair shop. Anyway, that’s not why they are getting the one star. They are getting the one star because they tried charging me 170 dollars to change one tire. I went in thinking I could patch my tire, I couldn’t so I had to buy a new one. Fine. It’s a run flat so it’s expensive. 230. I get that. Tell me why the total was coming out to over 400? Discount tires is doing the same job for 300 per tire and that includes a lifetime warranty. Front desk dude wasn’t the nicest either. They definitely don’t care about you as a customer
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February 2024 by Bert Benevento
Full synthetic Oil Change - Did a thorough job... all at a good price with the $30 off coupon. I recommend Big-O Pacific Beach.
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February 2024 by hart debroekert
Great service! I came in for an alignment, the staff helped me get the paperwork I needed for the tire kingdom for the alignment to be honored at big o. They had me come right in and got me out the door within 1-2 hours. They got every tire wheel in the green on the machine and I'm very happy with the whole experience.
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February 2024 by Liselle Diaz
Wow, this was a shockingly bad experience. I went in on Sunday 12/10/23 for a flat tire replacement. I dropped my car off at noon and didn't get a call back with the quote until 2 hours later. They told me it would be ready for pick up in 45 minutes, but when I came back an hour and a half later to give them wiggle room, they hadn't even started servicing my car. Here's the worst part: once I arrived, they quickly replaced the tire but were completely negligent and forgot to put back on 3 of the 5 lug nuts, which I didn't realize until a month later when the tire started making a loud rolling noise. I am a young woman looking for honest service, and this mistake could have been very dangerous. When I brought the car back to Big O today (1/23/24) and explained the issue, they agreed to put on the missing lug nuts... in three hours. I'm not sure why my car would be in the back of the queue when this was a completely preventable mistake they made a month ago. They also were not apologetic in the slightest. Seriously, avoid this place!
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December 2023 by Sharon Malone
I went to buy new tires the customer service was excellent everyone was friendly I would definitely recommend buying tires here.
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December 2023 by Sofie Richter
Stopped by Big O Tires without an appointment to see if they could put some air in my tires. They helped me on the spot and were extremely kind. I was out of there in less than 5 minutes. I definitely recommend the shop because of the mechanics alone, and next time I have a tire related issue I will be bringing my car back.
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October 2023 by Moodi Shalimar
Had an extremely pleasant experience here! The store manager’s (Jesus) personality, along with the person who worked on my car (John), was outgoing, kind, and cheerful. They made me feel like they genuinely wanted to help rather than make money. They stayed an extra 40 minutes after closing just to service me, while also making a point to give me a deal just because they wanted to be nice! I’m actually looking forward to coming back here. Thanks so much!
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October 2023 by Deborah Herrington
HONEST BUSINESS! had a wrench light on my dashboard. Walked in asked them to take a look, my oil change is fine, so I suspected wheel alignment. They were able to take a look at it pretty quickly, came back with a beautiful report ( showed it to me) of no alignment needed. Filled my air and sent me on my way. No Charge Just advised me to make sure my oil change folks hit the reset every time they change my oil. Very happy with the honesty of this crew, thank you to Sean C! I’ll be a regular customer now ?
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October 2023 by crystal Mullen
My experience was very good, the staff was very helpful, they went the extra mile. Looking for the tire tire with the hole, instead of sending me off and saying all is well, Thank You!!
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October 2023 by Ceseana Marzouk
I never write reviews but felt I needed to for this one to save someone time, stress, and money going here. I really really do not recommend this place. Every time you go, even if for a simple oil change- they will call you with something else they found catastrophically wrong with your car under the guise that they know what’s best, with an unwarranted sense of urgency. You will walk out with >1K bill. Guaranteed.
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July 2023 by Michael Hamanaka
**DO NOT RECOMMEND**Recently got 4 new tires because of a flat. The guy behind the desk said I should replace all of them because they hadn’t been replaced in 5 years.Before giving me the keys they told me my front right tire was misaligned and would wear the tire faster. I had just gotten my car back a week prior to the flat from a repair shop for an accident. They supposedly had done the alignment before returning my car and it had a 30 day warranty so I said I’ll take it to the other shop and have them fix it for free, under the warranty.Upon taking it back, the front right tire was not out of alignment (but the front left was a little off so they fixed that) and it would seem BIG O TIRES was trying to scam me out of $300-500 dollars. They had a print out at everything.I’m not sure if it’s because of the value of my car they thought they could squeeze extra cash out but now they’ve lost my business forever.Also, they gave me a quote out the door of $2300. When they rang me up, the total was $2500+.
