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June 2024 by dario vazquez herrera
only one teller at a time
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June 2024 by Edwin Valerio
The Worst Bank of America, that I have ever visited. The Accounts representative was dismissive and rude. I have been a customer for over 26 years. One of many reasons people are leaving Bank of America for Chase
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April 2024 by Parastoo54999 Paras
All the employees are very kind and take care of all the customers in a timely manner
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March 2024 by Ashley I.
what's the point of business line if your going to just take the other guests before hand. pointless alwqys something super long wait at bank of america
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October 2023 by Raul Medina
Very bad Cerbicio arrived 20 minutes before sawing and they did not attend to me because I need to arrive 30 minutes before only one client opened within the bank of 5 banks of America that is gone this is very bad they need to be explained to them how clients should also be treated?
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September 2023 by David Voth
Amazingly poor customer service.My wife wrote a check for $175 from her personal Bank of America checking account, payable to our housekeeper's business (DBA) name. The housekeeper's business checking account is also at Bank of America, and has been open for several years.The housekeeper went to the Bank of America Financial Center at 3852 National Avenue in San Diego on Tuesday, September 5 to cash the check. She endorsed the check and properly identified herself, but the National Avenue office refused to cash the check. The staff gave only a vague explanation for their behavior, and kept the housekeeper waiting for a long time. Finally she decided to leave; but the Bank of America staff refused to return the uncashed check to her.My wife and I tried calling the office this morning, but the phone did not get answered. We then called my wife's home branch (Coronado, CA) and got hold of someone who said she would escalate the matter to her branch manager and get back to us later the same day (today.) But we have not heard back from the Coronado office, and have heard nothing from the National Avenue office.The situation now from our perspective is that there is a live, endorsed check for $175 at some unknown location, and nobody has told us what is going on.Obviously the National Avenue office should have returned the check to our housekeeper if they were uncomfortable cashing it, or contacted my wife, or called the police if they seriously suspected there was fraudulent activity going on.Our housekeeper has still not been paid the $175 to which she is entitled, and we are not comfortable writing her another check until the missing one is resolved.By the way, the check written on my wife's account immediately before the missing item was for the same amount and the same payee. A savings branch office in Chula Vista cashed that for our housekeeper without hesitation.
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September 2023 by Angel M.
On September 11th, we went to this location for a wire transfer. The person who helped us had time to tell us why she couldn't help us that we needed an appointment she jump on her computer and looked for other banks that had appointment available she book me at north park. But she wasted all this time about 20 minutes to tell me she wasn't helping me when she could easily do my wire transfer and be done. I'm a long-time customer and have my business account with the bank, but after covid, they just got lazy, unprofessional people to work for them.
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September 2023 by David V.
Amazingly poor customer service. My wife wrote a check for $175 from her personal Bank of America checking account, payable to our housekeeper's business (DBA) name. The housekeeper's business checking account is also at Bank of America, and has been open for several years. The housekeeper went to the Bank of America Financial Center at 3852 National Avenue in San Diego on Tuesday, September 5 to cash the check. She endorsed the check and properly identified herself, but the National Avenue office refused to cash the check. The staff gave only a vague explanation for their behavior, and kept the housekeeper waiting for a long time. Finally she decided to leave; but the Bank of America staff refused to return the uncashed check to her. My wife and I tried calling the office this morning, but the phone did not get answered. We then called my wife's home branch (Coronado, CA) and got hold of someone who said she would escalate the matter to her branch manager and get back to us later the same day (today.) But we have not heard back from the Coronado office, and have heard nothing from the National Avenue office. The situation now from our perspective is that there is a live, endorsed check for $175 at some unknown location, and nobody has told us what is going on. Obviously the National Avenue office should have returned the check to our housekeeper if they were uncomfortable cashing it, or contacted my wife, or called the police if they seriously suspected there was fraudulent activity going on. Our housekeeper has still not been paid the $175 to which she is entitled, and we are not comfortable writing her another check until the missing one is resolved. By the way, the check written on my wife's account immediately before the missing item was for the same amount and the same payee. A savings branch office in Chula Vista cashed that for our housekeeper without hesitation.
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August 2023 by Laura C.
Friendly and helpful employees . Huge lobby area for guests to wait to talk to a banker. I'm giving this Bank of America 4 stars B/c parking is LIMITED!
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August 2023 by Kenya Arechiga
Excellent service. Everyone was very kind, especially Christian, who helped me and explained all my questions.
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August 2023 by Lavar
Terrible Customer Service.....
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July 2023 by Luis Millan
The staff is very bad, I had to say that the person in the back has Chinese hair and is very despotic with the clients. I witnessed the conflict.
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July 2023 by Carlo Mondragon
Long lines not enough tellers !
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July 2023 by Denisse Castro
Mark open today 01/10/2022 and the facilities are closed
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July 2023 by Daniela Jasmin Zamora
I give it 5 stars because the employees there are very friendly, whenever you arrive they welcome you with a smile and treat you very well.
