-
August 2023 by Linda Gould
Another horrible experience with this team. My last appt with them was June 29th. I had an appt for July 12 and had to reschedule due to illness. On July 25, I asked them to freeze payment for August and schedule a full set appt for 08/17. On 08/16 I called them to confirm my full set at 08/17 at 1:10. I get there today at 1:09. Waited there until 1:19 when the lash artist was ready. I go back and she says my appt is for a refill. We go to the front desk and they say it’s because I scheduled the appt online, I 100000% DID NOT SCHEDULE IT ONLINE, I always call. Their only resolution is we can reschedule you for another day. These people are more worried about getting you off the phone to go back to having fun with eachother instead of actually listening to clients and performing accurately and effectively. They act so nonchalant about their mistakes as if I am the one who messed up. The manager was standing there doing nothing looking like a deer in headlights and letting her staff handle something she should have. Awful management and awful customer service. I don’t know why I have given them so many chances with all their mistakes but enough is enough. They need to get their act together.Service: Eyelash extensions
-
August 2023 by Jay Ro
Terrible service. I came in for a full lash set that my friend purchased for me as a birthday gift and the front desk girl said I was 10 minutes late and they cancelled my appointment. Terrible service. They didn’t even offer any solutions. Do yourself a favor and do not go to the mission valley location. Very Tue service.
-
March 2023 by Sara S.
Unfortunately, I got cellulitis after coming here for lash extensions. Almost lost my left eye. Learned my lesson.
-
January 2023 by Simran R.
I wish I could give this place minus stars.My Daughter went here before her birthday to get her eyelash extensions done.It was all fine for the first 2 days and just on the day of her Birthday she wakes up with swollen eyes.We were so worried so she wrote to the consultant and she said she has to get the lashes removed.We were really scared so went to the ophthalmologist and he said the Glue gave her a CHEMICAL BURN.This place uses really low quality glue maybe expired it's never happened before.Please be careful.
-
December 2022 by Michiyo W.
I've been going to this location for about 6 mon. and Alyssa has been taking care of me from the first time. She always listens carefully to what I want and always gets the job done well. I've never left the salon being disappointed...always leave with a big smile on my face. She is absolutely the best! The rest of salon stuff are wonderful. They are very personable and always greet me with my first name and always make sure I get treated the best. If you consider coming to this salon you will never regret! I totally recommend :).
-
November 2022 by Mallory C.
My experience has gotten worse with time. They frequently cancel last minute, start appts late (and I don't mean a minute or so. The longest I waited was 35 mins past my appt. start time), and my eyelashes were badly damaged. I was concerned that the lashes they were using were too heavy and felt my lash line becoming irritated. I asked the stylist to look at it and they said everything looked normal and the lashes were perfect. After weeks of nagging feelings that something was off I finally decided to remove the lashes. When they were removed I had almost no lashes left and the bottom of my eyelids were swollen and red. I understand reactions and damage can happen and I should have seen a doctor but I trusted their opinion as professionals in the field. I still give them two stars because I do like that location looks nice, feels clean, it's easy to make appointments, and the staff is nice but when they are charging premium prices they need to be delivering premium service and product which I just haven't seen.
-
October 2022 by Frida
I had my eyelashes done here by Taylor for my wedding. I asked for hybrid with volume and I showed her pictures. But the end result was very transparent and wispy. I ended up having to go to another lash salon called the lash lounge to get it fixed. Do not recommend!Service: Eyelash extensions
-
October 2022 by Marija Petrovic
My to-go lash place in San Diego. Easy to get an appointment, fair prices and good service. I’ve had many lash techs take care of my lashes, and every time had a positive experience. I like the quality of their work, and my lashes last for weeks. Really happy with their service.
-
August 2022 by Anayah W.
I got my lashes done, amazing service, good time, nice conversation. The lash quality was my biggest issue. The moment I left the salon some of them fell out, and others were placed so far to the right of my right eye that they bothered me. Now on day 6 I've lost a few and the gaps are noticeable I've never had an issue with lash extensions falling off so fast so I'm a bit sad... they told me to buy the foaming cleanser and that made some more extensions come out... yeah overall rating. 4/10 for the lash quality, and 8/10 for the customer service I received from the technician she was great, but the lashes aren't upholding.
-
July 2022 by S D.
I booked an appointment with them for a full set and I came in and they said they had me down for a full so it was their fault and didn't re schedule the other person they re scheduled me!!! I'm so mad right now. They do not care about customer service the girl in the back would rather be on her phone for an hour then help a customer!
-
May 2022 by T G.
They took their time talking to me before hand about what I wanted and executed it perfectly. I will be happy to go back in the future :)
-
March 2022 by Angela M.
The manager reach out to me and we both agreed that there was miscommunication. I think it was just a bad day. I have been going to Amazing lashes since 2019 and I have had great experiences.
-
March 2022 by Angela Marooki
Very disappointed, not good customer service, and i was charged for something that i did not ask for, nor someone explain to me prior i will be charged $154.99.I didn't like what I went through today I came to do my classic CUTE lashes for $109.99, and I was charged $154.99 for volume. No one explained to me that and I was not aware of the volume thing, and I did not asked for it. My budget was for $109.99. The front desk charged me, and I told her I didn't ask for volume. She disregard me and started helping another customer.
-
March 2022 by gloria johnson
I absolutely love Amazing Lash Studio!!! I have had so many pleasurable experiences there. From the moment you walk in the staff are courteous and helpful. My favorite stylist is Alyssa, hands down!! She is amazing and very knowledgeable. Her lash services are SUPREME!!! I have continued to go back and receive lash services with her. Alyssa makes me feel comfortable, discusses options with me thoroughly, and always makes sure I am satisfied with the service before I leave. Make sure you give this studio a try and I highly recommend Alyssa as the stylist to fulfill your lash needs. Thank you for being so Awesome Alyssa!!!!
-
March 2022 by Jashmine B.
I went to this studio and I loved it. The lady at the front was very nice and so were all the lash techs. I personally got my lashes done by Alyssa. When it was time for my appointment another lady was coming out and in love with the lashes Alyssa did for her and so was I. When she did mine and finished I was even more in love. I love my classic lashes but Alyssa made the classics look even better. They were designed beautifully for my eye shape and face. They weren't dramatic but dramatic enough to know I had lashes on. That day I was completed by 5 people. I will forever trust Alyssa with my lashes. On top of that she cares. She's very gentle and takes her time to be precise. Amazing work!
