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December 2023 by Larry Small
This place should be avoided at all costs staff doesn't know how transfer phone calls .have been on hold and hung up on several times
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December 2023 by Kenna T.
This place used to be AMAZING & then they went down hill! They used to offer same-day delivery to me but now says they can't so they send through the mail...but only sometimes... Very inconsistencies, they'll tell you that they'll fill your prescription as soon as the doctor approves & then it's another week that they FINALLY tell me they have had it & didn't send out so multiple times I've had to go seven days without medications I need daily. Customer service sucks, they don't care if it's an issue from their end, don't try to make it right or improving their system.Wish they had their own app where you could check and fill on your own.The only good thing I'll say is that they almost ALWAYS have any medication you need in stock, I've never once been told they were out of a medication which makes it reliable for that reason.
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October 2023 by veronica baker
I have never in my life had more problems with a pharmacy then Allen's it's no wonder they are only one pharmacy. So many times I've lost count that they deliver my medication without my consent and they deliver it to people that aren't even me . Now I now in major pharmacy like cvs or riteaid you have to show ID before giving the person their medication. Now when I have asked them to simply call me first or only I can sign they never do and I end up having to go out of my way when I don't even have a car. They never call and when I spoke to the manager she was extremely rude and basically said that I can't have my meds delivered because it's not working out she flipped the scenario as if I was in the wrong . Instead of the. Customer is always right and the right thing to do in a business is respectfully n calmly address the customers needs and fix it. All she had to do was be professional and make sure I who is the customer gets her medication. Why shouldn't I get my medication delivered to me like every one else why should I be treated differently? Why? When all the delivery driver had to do was call me , which they typically do anyway. This is why they only have one open building for business because they are terrible. They don't even follow Federal laws. I have no idea as to why they are still open for business they need to be shut down. They are crooked and don't even follow laws that all pharmacy are supposed to follow when dispensing medicine....they won't last any longer as business I can guarantee this .
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October 2023 by SquirrelyViking
They will never fill your prescription on time, they will not tell you that there's a delay, they will let you go without your medication no questions asked.And then tell you to whisper to them on the phone. I assume it's because anything louder offense their delicate sensibilities. They did not say,only told me to whisper. No empathy for the customer they failed.Obviously this is a place you go to when you have no choice but to go to. Now I know.
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September 2023 by John Cameron
Doesn’t sell syringes without prescription. It’s totally legal to do so, they are just stuck in the past and are propagating the reuse and sharing of needles based on store policy.
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September 2023 by Murdock Gray
They've been real helpful getting me back regulated by bringing my meds to me .
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July 2023 by Eileen D
They are the best pharmacy that I’ve worked with. At my old pharmacy I had to do so much leg work. I would have remind them when my refills are due. Often times they had to order my meds so I had to stay on top of it. With Allen, I don’t have to do anything. They always deliver on time and I’m really happy with the service.
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July 2023 by Alienkid
Called to ask about my medicine, the woman who answered seemed bothered that I was even calling. She didn't take any info about me or my medicine and then hung up on me.
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June 2023 by Elizabeth
I've been using Allen Pharmacy for 20 years.Always the best serviceI wouldn't go anywhere else.
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June 2023 by Lizzybelle
I've been using Allen Pharmacy for 20 years.Always the best serviceI wouldn't go anywhere else.
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May 2023 by Nicholas Richu
Sometimes when you read the negative reviews for different places you decide some of them are hyperbolic and decide to give the place a chance anyway. Take a gamble. Well, the gamble failed. Please don’t make that mistake here. The reviews are not hyperbolic and they aren’t worth giving a chance. They truly are a terrible pharmacy.What pharmacy in 2023 doesn’t notify you that they received your script from the doctors and that they filled it? Especially for medicine that is in such high demand and low supply across the nation and especially in the state of California. Then when you call to figure out what happened they try and absolve themselves of responsibility and claim it’s the doctor's office that’s supposed to notify you that the medicine has been filled (or that the script was sent). That’s not my experience at all. What century do they think this is? Do you want me to send a letter via the post office too as a means of communicating? Ridiculous.Hands down the worst pharmacy with the worst staff I’ve ever encountered.
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March 2023 by Samantha Reed
If I could give this pharmacy 0 stars I would. This place is the worst pharmacy to use. My doctor sent a prescription out yesterday and they are saying they haven’t received it. My medication is a medication I MUST take daily and they don’t seem to care about that. I also called them yesterday for delivery which they said they would have it delivered by 6 which of course I never received. so why didn’t they tell me yesterday that they never received the prescription for my medication. Every time they were suppose to deliver they fumbled the ball and never showed up so I would have to them go and drive 20 minutes away to pick up. The staff are rude and extremely inconsiderate. Why work in this field if you have to care or respect for patients. This place is a disgrace and disgusting! These people are absolutely incompetent.
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March 2023 by Faith Floyd
Not professional, not organized, not helpful, shady, completely lies when you call and tells you your prescription is ready, after arriving you find out it is still not ready and going to be another 25 min. Gives you the wrong items from someone else's order and trys to make you pay for them. Was missing 2 medications I didn't realize till I was half way home. One of which was still not ready and won't be until authorized. When I called and asked if my prescriptions were ready I was referring to all of them not just a couple of them. One of the prescription items they do not carry and didn't even try to provide a solution or offer to order. Just said sorry.Would really be nice to have a cashier actually go over what you are receiving instead of justhanding you a bag and telling you to sign a piece of paper. I will never ever ever use this place again! Wish I could give them a negative review because one star is far to generous.
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March 2023 by M Saville
Always quick service and they check ID! Intuitive, informative, and pleasant. I'll take whatever their having! I need a prescription for that!
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January 2023 by Rick snyder
My meds was suppose to be delivered today between 2 and 5 i call to complain cause theyre late im told the driver has issues and will be delivered sometime tonight im fedup with there drivers not being reliable i take psych meds i need them now before i trip