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April 2024 by THE PHANTOM 619
The service, for me, wasnt that enthusiastic today, so I did save some money, when handed the first gun, the guy took the empty clip out, an then raised his voice sayin take your finger out the trigger guard, when I reflect from his position, id definitely tell the customer to please not put your finger inside the guard, its store policy before handing them a gun, even after that I was still positive vibe enough to be sold any an every attachment plus an extra mag, if I have to sell something to myself, I will find the illest product I can online an start checking vid reviews... however, I did get an awesome rifle for a comparable price!
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February 2024 by Ahoy Guy!
Super professional and knowledgeable staff. Helped me program my mosfet in my AEG and troubleshoot some issues with my GBB. These guys know their stuff and were very friendly and helpful. Nice selection of guns and lots of parts! Im just getting back into the hobby after a long break and am happy to see the inviting and supportive airsoft culture I remember is alive and well at AEX!
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February 2024 by Zen
Knowledgeable and welcoming staff. Tech service is always a win. Great stock & pricing
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February 2024 by Jose Pallares
Lawrence is awesome! Been coming here for years and he makes it the reason we keep coming back for stuff vs online shopping
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January 2024 by Jonathan C.
UNPROFESSIONAL EMPLOYEEI visited Airsoft Extreme and there were a few negatives I've encountered.I interacted with an employee, a plus-sized, bearded, Asian Navy Veteran. While I unfortunately didn't catch his name, I'd like to share my perspective on a few interactions that left me less than satisfied.I was examining a rifle optic and the employee initially mentioned that there was no battery in it, which was understandable. However, when I asked how to turn it on, he repeated, "there's no battery in it" in a more direct and slightly annoyed tone. It seemed like there might have been a misunderstanding, as I wasn't asking about the battery the second time.Moving on to sidearms, I was handed the M17 with a magazine. When I was about to insert the magazine, the employee abruptly reached over the counter, YANKING the magazine out of my hand. He expressed concern about potential gas leaks, emphasizing firearm safety rules. While I appreciate the emphasis on safety, it was excessive for handling airsoft guns. As someone with prior service experience, I was using proper muzzle awareness and trigger discipline. It was definitely obvious this person was waiting to "lecture" someone like that.Already annoyed, I didn't want to cause a scene and just straight up leave. I just pretended to browse the accessories and make a slow exit and the employee started hovering over me, creating an awkward atmosphere. Eventually, I decided to explore other options and left for Modern Airsoft, which turned out to be a more positive experience.
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November 2023 by Minseo Bae
Fair Warning: DO NOT go here. Do your own research and buy online from evike or airsoftgi. It’ll be cheaper and way better service all around. The $6 shipping charge and wait time is overwhelmingly worth it.Wrote a review years ago. That they sucked. I’m here to say again, they still SUCK! Unbelieve these guys. Friendly people sure. But horrible workers. False claims left and right. Very lazy people. They even broke my gun during a tech service and they hid their mistake. I just now found it. My friends and I have all been a victim of AEX. They lie about a lot. For example, they’ll say no-charge for a simple tech service and then charge you $$. Scam artists they are. They also serviced my gun completely wrong…easily noticable misalignment and wrong parts combined. They sound like they know what they’re talking about, sometimes they’re not necessarily wrong. But oh my god, it’s actually concerning that they claim expertise. DO NOT use their tech service. DO NOT take their advice. DO NOT ask them for recommendations.
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October 2023 by Lion Son
used to be the go to company for Airsoft,even went here on my honeymoon,but:!!!!!!!!!!THE HOPUP APP USES THESE STORES TO OPERATE THE SCAMS THE HOPUP APP IS FAMOUS FOR!!!!!!!!!!!after I provided the tracking # to the hopup app to prove I returned the item under thier hoax warranty repair scam they told me about & how to send the item back, they gave the scammers a perfect 5 star rating & I never seen my money refunded or a repaired item arrive. That was March 11 2023, until this day I get tons of customer service from the hopup app where they say they are looking into it & don't know what happened. What happened was I followed their instructions they specifically advised me on & haven't received an item or a refund since. Even though its been almost half a year I still get tons of customer service looking into it lol just maybe competencies aren't present considering its certainly not a scam lol it just takes them months to look into why they removed my ability to comment on the trancastion the moment I provided them the tracking info, immediately rating the transaction 5 stars, mind you this was all after I reached out to them for help because I received a broken item advertised as new. I hope now that its almost 6 months since they conned me they can find out what happened considering the tracking info shows delivered on time over 5 months ago and I've been in touch regularly since just to see what they would do, which is continue to provide what seems a lifetime of customer service but just not providing an item I purchased or a refund for telling me to send it somewhere then never seeing it again or any of them knowing what happened til now 6 month later !!!!!!!!!B E W A R E !!!!!!!!!!!
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September 2023 by Dennis
Incredibly helpful staff. Great prices and amazing staff/upper management.
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July 2023 by William Dehoff
Great shop and all of the employees are more than helpful in assisting, weather it's your first purchase or looking to upgrade. I've never had a bad experience here. Best shop in SD!
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July 2023 by Maxwell Hirsch
The guy was very helpful and knowledgeable about what gun I should get. He was an awesome person to represent the store.
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April 2023 by Daniel J.
AEX is definitely the place to go to for all things airsoft. If you're new to the game, these guys are super welcoming and will definitely help you get on track. Tips: Tune into the corporate return/exchange policy. As far as retail goes, it's a pretty short fuse. I'm sure they have the reasons though.Try to go to the shop on a slow day. These guys love to talk shop and are willing to share all kinds of knowledge with you. On a busy day they are still pretty cool, but they've got to take care of business, so be patient. If they don't have what you are looking for in store, chances are they can help you order it from their online store.If you need to bring in a gun for service, make sure that you have it in a gun bag or box. Do not open carry from your car to the store.Have fun.
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April 2023 by Evan
This was my first time going here in person, (I've previously purchased a rifle online) and today I went to get a pistol. I ended up buy the M18. Staff were VERY helpful and were amazing overall. 10/10 experience and I will definitely be coming back!
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February 2023 by Aaron Hojnicki
Needed an hpa battery to complete my build they helped me out and for a really good price too. I’ll be a repeat customer for sure.
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February 2023 by Follower of Christ
THIS. IS. THE. PLACE!I was interested in improving my airsoft rifle. Love it, but it wasn't performing so good. I thought HPA was the way. So I went to another place first, and they said they'd be glad to install and help me order the $800+ parts to upgrade my airsoft rifle.Then I went to Airsoft Extreme and they talked me out of HPA. They said 'we're happy to help but listen to how we can save you money'.So I listened. And for $100 in parts & labor my rifle is matching other folks HPA in performance, and now I have $700 to spend on other stuff.These people are honest. They know their stuff. And they have all the gear you need. I am only going there from now on. Praise the LORD, this place good.
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January 2023 by David N.
Ive been coming to AEX for years and they are THE reason why I and the rest of San Diego are still airsofting. Helpful tech department and sales folks. Best selection of airsoft related items in SD. If you want to get into airsoft or looking to dive into the money pit that is airsoft, these are your guys.
