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February 2024 by James Ocean
If the staff here moved at the pace of the manager, this branch would be outstanding. Unfortunately, the staff here from my experience moves at an entirely different pace. Wasted 30+ minutes waiting for a banker to complete a simple task, no communication/no updates were provided, and ended up just leaving without getting my task accomplished. I would recommend using another branch location.
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January 2024 by Robert M.
Just spent a half hour with a young banker who I think tried to be as unhelpful as possible. Reminded me of why I left Wells Fargo 7 years ago. Poor customer service then.........carries on today. Ughh!
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November 2023 by Caryin Kali
Every one Is Helpful, Patient, and knowledgeable in whatever I need Assistance with❣️
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February 2023 by Duck D.
Terrible, slow, crowded. I wanted to open a Wells Fargo account and it wouldn't let me do it online.. said I had to go into a branch. So I did, I came into this one and the place was mobbed. People were having problems with their accounts and everything was taking forever.I had an appointment for 10:30 and they couldn't see me by 11:00 and it looked like the wait was going to be at least until 11:30 do I just left and walked across the street and opened an account at Chase. Took 10 minutes. LOL.My significant other told me not to deal with Wells Fargo and I should have listened to her.
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February 2023 by thrasher949
It’s unacceptable that there is not once branch open on Saturday. Chase, BofA and US Bank are all open. I think it’s time for a switch.
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October 2022 by Elisa G.
I always get here right before they close, it's such a small branch office. They are very nice and cashed my money order. It's hard to get them five stars because it's so basic here. It's convenient though even though it's in the world most dangerous parking lot.
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July 2022 by Taylor Wheelon
We had an 11am appointment. We got there and the 1 banker there was sitting literally just sitting down with someone. We thought, ok, there must be someone else who’s going to help us. After sitting there for 15 minutes and not being acknowledged we asked the teller who was going to help and and she said “oh she’ll be done in one minute.” 15 minutes later the banker finally acknowledged we were even there and said oh I’ll be with you in one minute. At 12:00 we got up and left. Wells Fargo is now closing on Saturdays too. We will probably be taking our accounts somewhere else.
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July 2022 by Slayer NoBank
Went in for an 11:00 appointment. At 11:50 no one even checked in with us. Complete disregard for my time. she started helping someone right before our appointment. I understand it's hard to find people to work right now but that's no excise for poor customer service.
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April 2022 by Carol L.
They pay bills before accepting deposits. Terrible bank. I do not recommend any Wells Fargo bank locations. No stars if I could.
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October 2021 by Diane B.
it seems this branch has not improved with time. they have always had the worst service and management. some manager lady over there was so unhelpful and making everything so much harder than it has to be. why do they hire misfits and people with no people skills over at this branch. they act like bullys with their positions. they are there to serve us not throw their rules and regulations around like army sergeants. i opened my account in Newport beach 5 cooperate, they are so good over there, the best. the 17th st. branch is not that good either. so far newport beach is the best.
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March 2021 by Nick K.
I rarely have nice things to say about wells fargo but I was impressed with Tara here and her genuinely nice helpful demeanor and helping me with my deed I needed to get notarized as a notary I can't notarize my own documents she was very nice and quick :)
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June 2020 by colleen m.
I went to the Wells Fargo branch located at 2000 Douglas Blvd in Roseville to open a new account. I was told the only person who could help me was Felipe who was in the back. Mind you, there were 3 other bankers sitting around chatting with each other as well as 5 tellers who also were not busy but was told I had to wait for Felipe. After standing there for 15 minutes watching all of the employees chatting with each other, Felipe came out from the back. He did not even come over to tell me that he could not meet with me. Instead he sent an employee over to tell me he had other appointments and I would need to go to another branch or make a future appointment. It was the rudest customer service. Went down the street and opened the account at another Non-Wells Fargo bank. Note: Wells Fargo was the bank who was caught opening accounts for customers who did not even know in order to make their sales quotas but here I had a legitimate account to open and could not get help.
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July 2019 by Joesph T
The branch manager Drew Dill . Is an amazing manager, very customer service oriented. He remembers my name everytime I come in and personally comes to assist me. Thank you for the nice family feel!
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November 2018 by Judith K.
Jordan was so helpful today. I just had to write a review to express my gratitude. Online banking and bill pay frustrates me and I make consistent and constant mistakes. He helped erase an over draft fee and then examined my account to see where I may be messing up. It is nice to have folks not hold you accountable for learning curves and to go above and beyond with customer service. Again they are all helpful but Jordan inspired me to Yelp .
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October 2018 by Kasi H.
I recently changed jobs and had to have my check mailed to my house, my direct deposit was not set up in time. Due to it arriving late in the mail I needed to cash it and deposit it to pay my monthly bills. First I was told by Carol the teller that the check was "not registered by my employer St Joesph's Hospital" and they were going to have to call. Never in my twenty three years of banking with Wells Fargo had I run into such an issue. Carol comes back to the counter with a smirk and says " they put a stop payment on this check." Continues to point at my employers name and tells me to call them. Come to find out, my employer put a stop payment because they sent it in via direct deposit. So apparently, Carol could not put 2 + 2 together seeing on her screen that I had just received a direct deposit for the same amount of the paper check I had in my hands. Could of saved time and trouble if she could have been a little more decent and not so quick to be snippy. Makes me consider wanting to change banks when they allow such cold treatment to loyal customers.
