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June 2024 by Michelle Vaught
Jerrick was very helpful and kind. Thank you!
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June 2024 by Yani
Please avoid going to this verizon by any means necessary. I went to get a new phone and was overcharged by $260. Sean lied to me and told me that my new phone came with a phone screen and phone case. He also charged me for an additional phone screen and wall block. He did not provide me with a reciept because “his printer wasn’t working “and explained that the amount being charged to my card was just taxes from the iPhone I purchased. I had to call customer service for them to give me a breakdown of what I bought. When I went the next day he lied to my face again and, denied the fact that he basically scammed me. This store really needs to reprimand their employees that make such childish and diabolical decisions. Everyone that I brought this situation to was nonchalant and it seems like this is a regular thing.
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May 2024 by Vicki Uehli
Bought an iPhone 15. Service was very professional and went smoothly.
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May 2024 by Debbie Bailey
Great service
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April 2024 by Philline P.
Best customer service I've experienced
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March 2024 by Georgia Richards
Diego was great.
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February 2024 by Cameron Glassman
Great people work here. I’ve been dealing with the Asurion reps (who are a nightmare to deal with) and the people here at Verizon are fantastic. Justin deserves a raise and a promotion.
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January 2024 by D R
I was on the phone with Verizon customer service, trying to get an eSim for my new S23 Ultra. The rep somehow managed to deregister both my phone AND my wife's from the network! No way to call or receive a call on either phone, and my wife is headed to LAX for a trip to Japan ?We got on WiFi and found this Verizon retailer nearby. Eric was running the service counter, and he was extremely polite and competent. He was able to reach the Verizon registration department directly and expertly ran through all their hoops to get our phones working asap.Thank you Eric! You saved the day, and my wife's trip to Japan. ⛩️??
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December 2023 by Greg Greg
My experience with this store was absolutely horrible. Since there are no zeros, I give them a one. They are not a Verizon store. They are a licensee known as Victra. They don't tell you that. The only way you know it is when you get your receipt, if in fact you do get your receipt. I purchased two phones and two tablets. We left our old phones at the store so they could transfer data. When we returned we got the devices in a bag but there was no receipt. I had to go back several days later to get the receipt. I was shocked to see that they charged me $65 for some liquid that they put on the screen of my phone, and they also charged me for insurance which I did not want. The next day I returned one of the tablets because my son didn't want it. They never advised Verizon of this return and I am now getting billed for it Even though I returned it within one day. The worst example of their incompetence is they told me that each line would cost $35 for setup. In fact it's not $35, they charge $39.99. They don't tell you that Verizon will then charge you $35 for every line. Simply stated, the $39.99 that they charge is just a rip off disguised as a setup fee which it isn't. Verizon will actually charge you $35 for the setup fee. I ended up paying Victra $120 for what was to be set up fees. Then Verizon bill me $105 for the setup fees. Do not trust these people. Go to a Verizon company store.
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December 2023 by Frank Pavia
Justin was awesome ?
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December 2023 by trish levine
Sean did everything!! Was truly remarkable
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December 2023 by Alexandre Lass
Great service overall
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December 2023 by Dee Mavalvala
Eric was awesome. Very personable and efficient.
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December 2023 by Vanessa Janke
Great customer service, very helpful and knowledgeable.
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November 2023 by Crista Mangahas
Sean is very knowledgeable and a good asset to your verizon family.
